Job summary
An exciting opportunity has arisen for a part-time appointment scheduler to join the Imaging Directorate at UHNM.
Our scheduling teams play an important role in ensuring all patients receive timely care.This is a fast paced and demanding role where attention to detail is key and where priorities frequently change.You must be adaptable and flexible in approach, able to exercise initiative, work independently and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity.
You will cover a range of duties to ensure an accurate and efficient waiting list and booking service for all patients requiring diagnostic examinations and/or treatments within the interventional suit.
You will be the first point of contact for patients, and must have excellent communication and interpersonal skills, along with good keyboard skills and experience of using Microsoft Office. Previous experience of CRIS and iportal would be advantageous but not essential as full training can be provided.
This post offers an excellent opportunity for individuals wanting to gain exposure to a wide range of services within a fast paced department.
The successful candidate must be able to demonstrate excellent communication skills, flexibility and reliability in order to contribute to the delivery of a first class service to all users. This will include occasional weekend working, and may be required to work across the UHNM sites.
Main duties of the job
Appointment Scheduler UHNM
The main duties of the role involve scheduling appointments, communicating to patients and monitoring the waiting list
Communication skills, flexibility and reliability in order to contribute to the delivery of a first class service to all users. This will include occasional weekend working, and may be required to work across the UHNM sites.
About us
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we're highly regarded for our facilities, teaching and research. The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.
We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.
Investing in the health and wellbeing of our staff is really important to us.We offer a range of options for our staff to help maintain a good work-life balance including full time, part time hours and bank hours.We are also committed to offering flexible working wherever we can and where relevant to the role and the service, agile working.You can select your preferences upon application.
Job description
Job responsibilities
For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.
Job description
Job responsibilities
For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.
Person Specification
Qualifications
Essential
- Minimum of 2 GCSEs / O levels (bands A - C) Maths & English or equivelant experience
- IT skills
Desirable
- NVQ Level 3 in admin / clerical / customer service related area
- ECDL / other IT qualification
- Experience in using CRIS
Experience
Essential
- Computerised systems with the ability to use the Microsoft package
- Handling confidential/sensitive information
- Minimum of one year's experience of dealing with patients / public / customers, either face to face or via the telephone, on a daily basis.
- Minimum of one year's experience of working in the NHS or other complex organisations
Desirable
- Experience of working in an appointment booking environment
- Experience in dealing with waiting lists and targets
Skills and Knowledge
Essential
- Excellent standard of literacy and numeracy
- Excellent communication skills
- Ability to work to defined protocols and seek advice where appropriate
Desirable
Aptitudes
Essential
- Ability to work under pressure and tight deadlines and to protocol
- Excellent interpersonal skills and telephone manner
- Ability to divert from one set of tasks to another
Person Specification
Qualifications
Essential
- Minimum of 2 GCSEs / O levels (bands A - C) Maths & English or equivelant experience
- IT skills
Desirable
- NVQ Level 3 in admin / clerical / customer service related area
- ECDL / other IT qualification
- Experience in using CRIS
Experience
Essential
- Computerised systems with the ability to use the Microsoft package
- Handling confidential/sensitive information
- Minimum of one year's experience of dealing with patients / public / customers, either face to face or via the telephone, on a daily basis.
- Minimum of one year's experience of working in the NHS or other complex organisations
Desirable
- Experience of working in an appointment booking environment
- Experience in dealing with waiting lists and targets
Skills and Knowledge
Essential
- Excellent standard of literacy and numeracy
- Excellent communication skills
- Ability to work to defined protocols and seek advice where appropriate
Desirable
Aptitudes
Essential
- Ability to work under pressure and tight deadlines and to protocol
- Excellent interpersonal skills and telephone manner
- Ability to divert from one set of tasks to another
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
