University Hospital of North Midlands NHS Trust

Telecomms Administrator

Information:

This job is now closed

Job summary

Systems Administrator

The post holder will be responsible for the day to day management and administration of the Telecommunications and Operator Service online systems which covers a wide range of general and specialised administration tasks.

This role is office based at Royal Stoke Hospital, there is a requirement to travel between sites to maintain bleep management.

There is a large amount of data imputing involved and the post holder must be articulate, proactive, able to multitask and prioritise their workload.

The post holder will be responsible for the systems administration of a wide range of computer systems and specialised equipment used in the delivery of Telecommunications Services. This includes producing reports, extracting and analysing data, programming systems and providing expert advice and information to customers and other professional services.

The post holder will provide general management support to the Telecommunications Management Team and represent the Telecommunications Manager during absence.

The post holder works closely with Trust staff at all levels providing expert advice and training in the use of the systems where necessary

Main duties of the job

  • Communicates telecommunication matters which may be seen as complicated by non-Telecoms / IM&T staff.
  • Experienced in compiling reports from a range of systems including monthly usage reports/analytics Vodafone mobiles, Precision call records, Operator call stats ARC
  • Maintaining the online directory, supporting the doctor's rotation and the management and coordination of bleeps and pagers including the administration of the databases and a requirement to travel between sites
  • Maintains close links with divisions to ensure Ward moves, starters, leavers and staff moving within the Trust are maintained across the telecommunications systems including the telecoms directory, super-directory the Netcall integrated voice recognition solution.
  • Supports the coordination of contractors and liaises with Trust departments to ensure that installation work is carried out based on the needs of the customer and environmental requirements.
  • Ensures the effective flow of information within the department to maintain communication between team members.
  • The post holder will have knowledge and experience in the working practices of a large customer focused operator service.
  • The post holder will be required to attend training in bespoke applications.
  • A broad knowledge of the Microsoft office applications and excellent data entry skills
  • Have a good understanding of telecommunications terminology and have knowledge of telecommunications support systems such as call management.

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we're highly regarded for our facilities, teaching and research. The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.

We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.

Details

Date posted

21 December 2022

Pay scheme

Agenda for change

Band

Band 4

Salary

£23,949 to £26,282 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

205-4690597-B

Job locations

Royal Stoke Hospital - a requirement to travel between sites

Newcastle road

Stoke on Trent

ST4 6QG


Job description

Job responsibilities

For more information on working for the Trust, please see the attached Job Description and Person Specification.

For more details on the post, please see contact information details.

Job description

Job responsibilities

For more information on working for the Trust, please see the attached Job Description and Person Specification.

For more details on the post, please see contact information details.

Person Specification

Education and qualifications

Essential

  • Educated to GCSE Level

Desirable

  • Customer service/Business admin qualification

Experience

Essential

  • oExperience in data trend analysis
  • oExperience of in data capture, manipulation and reporting
  • oProficient in the use of Microsoft Word, Excel, and Outlook
  • oGood level of IT skills required.
  • oExperience in use of a database to search information

Desirable

  • Proven experience of working in a customer service environment

Skills, Ability & Knowledge

Essential

  • oWell-developed communication skills written and oral
  • oPleasant clear speaking voice and telephone manner
  • oAble to retain and recall information.
  • oAble to recognise when procedure must be followed to direction

Personal Qualities

Essential

  • oPossesses a friendly outgoing personality
  • oAble to understand own limitations and when to escalate problems
  • oAble to demonstrate resourcefulness and initiative.
  • oPromotes good working relationships within the team.
Person Specification

Education and qualifications

Essential

  • Educated to GCSE Level

Desirable

  • Customer service/Business admin qualification

Experience

Essential

  • oExperience in data trend analysis
  • oExperience of in data capture, manipulation and reporting
  • oProficient in the use of Microsoft Word, Excel, and Outlook
  • oGood level of IT skills required.
  • oExperience in use of a database to search information

Desirable

  • Proven experience of working in a customer service environment

Skills, Ability & Knowledge

Essential

  • oWell-developed communication skills written and oral
  • oPleasant clear speaking voice and telephone manner
  • oAble to retain and recall information.
  • oAble to recognise when procedure must be followed to direction

Personal Qualities

Essential

  • oPossesses a friendly outgoing personality
  • oAble to understand own limitations and when to escalate problems
  • oAble to demonstrate resourcefulness and initiative.
  • oPromotes good working relationships within the team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

University Hospital of North Midlands NHS Trust

Address

Royal Stoke Hospital - a requirement to travel between sites

Newcastle road

Stoke on Trent

ST4 6QG


Employer's website

https://www.uhnm.nhs.uk (Opens in a new tab)

Employer details

Employer name

University Hospital of North Midlands NHS Trust

Address

Royal Stoke Hospital - a requirement to travel between sites

Newcastle road

Stoke on Trent

ST4 6QG


Employer's website

https://www.uhnm.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Telecommunications Manager

Julie Cadman

julie.cadman@uhnm.nhs.uk

01782671033

Details

Date posted

21 December 2022

Pay scheme

Agenda for change

Band

Band 4

Salary

£23,949 to £26,282 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

205-4690597-B

Job locations

Royal Stoke Hospital - a requirement to travel between sites

Newcastle road

Stoke on Trent

ST4 6QG


Supporting documents

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