Job summary
We are looking to increase the number of volunteers within the Trust to offer support during the upcoming winter months, these Volunteers' will make a huge difference to the time our patients will spend at UHNM.
This is an exciting opportunity for you to join our Volunteer workforce and applications are invited from individuals 18yrs old or above with a passion to volunteer.
Main duties of the job
Volunteers will be crucial in providing support to families to maintain contact with their loved ones and reassurance during what can be a difficult time, this will include taking and relaying telephone messages and where appropriate providing assistance with video calls. Volunteers will also provide assistance to patients/visitors in navigating the ward or department and ensure that patients and visitors are made to feel welcome and comfortable.
About us
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we're highly regarded for our facilities, teaching and research. The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.
We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.
Job description
Job responsibilities
- Meet users of the service and provide a welcome
- Assist the nursing team in ensuring that patient bed tables are clear of extraneous items prior to meal-times.
- Assist nursing staff to distribute hand wipes to patients prior to meal-times and as necessary for hygiene requirements.
- Provide extra drinks/snacks, outside of normal service, as required.
- Assisting with ordering through the Trust Saffron system
- Answer telephone calls and to pass on messages from relatives
- Help patients and visitors to access the information they require i.e. Direct patients and visitors to the appropriate area/person.
- Keep information display areas and waiting areas stocked and tidy
- Make telephone calls/video calls between patients and family members
- Assist with running errands for ward staff or patients/visitors
- Assist Nursing Staff to provide distractional activities for patients.
- Provide companionship and reassurance to patients as required.
Job description
Job responsibilities
- Meet users of the service and provide a welcome
- Assist the nursing team in ensuring that patient bed tables are clear of extraneous items prior to meal-times.
- Assist nursing staff to distribute hand wipes to patients prior to meal-times and as necessary for hygiene requirements.
- Provide extra drinks/snacks, outside of normal service, as required.
- Assisting with ordering through the Trust Saffron system
- Answer telephone calls and to pass on messages from relatives
- Help patients and visitors to access the information they require i.e. Direct patients and visitors to the appropriate area/person.
- Keep information display areas and waiting areas stocked and tidy
- Make telephone calls/video calls between patients and family members
- Assist with running errands for ward staff or patients/visitors
- Assist Nursing Staff to provide distractional activities for patients.
- Provide companionship and reassurance to patients as required.
Person Specification
Minimum Age Requirement
Essential
Person Specification
Minimum Age Requirement
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospital of North Midlands NHS Trust
Address
University Hospital of North Midlands
Royal Stoke University Hopsital
ST4 6QG
Employer's website
https://www.uhnm.nhs.uk (Opens in a new tab)
