Job summary
The IT Infrastructure Manager has responsibility for all infrastructure operations work and ensuring the operational integrity of infrastructure and services whether delivered in-house or via service providers.
The IT Infrastructure Manager is a hands-on technical/management role - fully involved throughout transition and service delivery. The role acts as a technical point of escalation for all aspects of the technical IT infrastructure environment.
The ideal candidate must have both leadership and technical skills to effectively and efficiently manage IT Infrastructure technologies and team.
Main duties of the job
- To provide support & training to Infrastructure Engineers & other T staff.
- To manage the Infrastructure Engineers to carry out infrastructure tasks.
- Liaise appropriately with external product suppliers & contractors and with other NHS & Social Care organisations, departments & divisions.
- Lead Technical relationships with key Technical Stakeholders, communicating highly complex technical issues ensuring they are kept informed & consulted about future longterm technical strategy & developments. Engaging with non IM&T Technical teams to ensure their future direction is included in the ICT Services technical
- Responsibility for the data centres & associated monitoring of the systems that report on performance, accessibility & availability that provides the foundation technology of the trust-wide & departmental systems.
- Responsible for delivering complex technical projects.
- To work collaboratively with the IM&T Senior Management team.
- Use persuasion & negotiation skills to gain agreement where multiple options
- Formulates the infrastructure longterm technology strategy & IT architectural principals & communicate the vision for innovation & the development of infrastructure tools that underpin the reliability, security, availability & effectiveness of the infrastructure estate.
About us
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and were highly regarded for our facilities, teaching and research. The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.
We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.
Job description
Job responsibilities
For more information on working for the Trust, please see the attached Job Description and Person Specification.
For more details on the post, please contact David Tudor (see contact details)
Job description
Job responsibilities
For more information on working for the Trust, please see the attached Job Description and Person Specification.
For more details on the post, please contact David Tudor (see contact details)
Person Specification
Education and qualifications
Essential
- Qualified to Masters Degree level or equivalent experience gained through the management of IM&T staff and services supported by qualifications in server or network deployment, support and management
- Evidence of CPD
- MCSE/MCSA qualification or equivalent specialist IT training e.g. Active Directory, Exchange, SQL, VMWare
Desirable
- Recognised line management qualification
- Project Management qualification - Prince2 Foundation
- CISSP
- Holds ITIL service management qualification
Experience
Essential
- Team leader / resource management experience - delegating daily activities, work streams and projects to team members and monitoring delivery against plans.
- Management of the "business as usual" incidents and service requests
- Prioritisation of resource in a landscape of changing requirements to ensure maximum productivity from the team in the delivery business and clinical infrastructures.
- Experience of managing and delivering a mission critical IT service.
- In-depth specialist knowledge of IM&T systems and procedures
- Experience of building and configuring virtual and physical servers. Email services, databases, web servers, storage area network equipment.
- Management of complex maintenance and refresh programs through annual business planning and managing significant capital IT investment programs
- In-depth specialist knowledge of IM&T systems and procedures including cyber security management, data centre management, performance monitoring of foundation technologies, network and firewall design
Desirable
- Experience of firewall and networking
- Experience of HP Nimble Intelligent Storage and its Architecture
- Office 365
- Cloud services
- Cyber defense and mitigation technologies
- Experience of software license management
- Experience of VOIP and Call Center technologies
Skills, ability and knowledge
Essential
- Solution design, costing, deployment and support
- Successful project management
- Providing on-call support
- Managing change in a technical environment
- Able to think clearly under pressure.
- Able to work under pressure and to deadlines.
- Ability to manage own time and priorities as well as the delivery from team members
Personal Qualities
Essential
- Able to work as a team member
- Staff Management skills - senior level
- Self-motivated.
- Completer / finisher.
- Attention to detail.
- Motivated towards development of others
- Able to work in isolation
Person Specification
Education and qualifications
Essential
- Qualified to Masters Degree level or equivalent experience gained through the management of IM&T staff and services supported by qualifications in server or network deployment, support and management
- Evidence of CPD
- MCSE/MCSA qualification or equivalent specialist IT training e.g. Active Directory, Exchange, SQL, VMWare
Desirable
- Recognised line management qualification
- Project Management qualification - Prince2 Foundation
- CISSP
- Holds ITIL service management qualification
Experience
Essential
- Team leader / resource management experience - delegating daily activities, work streams and projects to team members and monitoring delivery against plans.
- Management of the "business as usual" incidents and service requests
- Prioritisation of resource in a landscape of changing requirements to ensure maximum productivity from the team in the delivery business and clinical infrastructures.
- Experience of managing and delivering a mission critical IT service.
- In-depth specialist knowledge of IM&T systems and procedures
- Experience of building and configuring virtual and physical servers. Email services, databases, web servers, storage area network equipment.
- Management of complex maintenance and refresh programs through annual business planning and managing significant capital IT investment programs
- In-depth specialist knowledge of IM&T systems and procedures including cyber security management, data centre management, performance monitoring of foundation technologies, network and firewall design
Desirable
- Experience of firewall and networking
- Experience of HP Nimble Intelligent Storage and its Architecture
- Office 365
- Cloud services
- Cyber defense and mitigation technologies
- Experience of software license management
- Experience of VOIP and Call Center technologies
Skills, ability and knowledge
Essential
- Solution design, costing, deployment and support
- Successful project management
- Providing on-call support
- Managing change in a technical environment
- Able to think clearly under pressure.
- Able to work under pressure and to deadlines.
- Ability to manage own time and priorities as well as the delivery from team members
Personal Qualities
Essential
- Able to work as a team member
- Staff Management skills - senior level
- Self-motivated.
- Completer / finisher.
- Attention to detail.
- Motivated towards development of others
- Able to work in isolation
