Job responsibilities
The Locality Manager will work in close partnership with the ACOO, ACNO, General Manager, Finance, HR, AHP leads, Clinical leads, Quality leads, and Professional leads to ensure that services are developed and delivered in line with the commissioning intentions, Trust Strategy and OOH divisional plan.
No direct clinical caseload or clinical accountability; responsible for service quality and safety through governance, risk management, CQC compliance, and escalation in line with Trust policy
Optimise capacity and flow across community teams and pathways, minimising delays and improving continuity of care and outcomes
Lead locality-level service redesign programmes, ensuring alignment with wider divisional and transformation priorities.
Develop effective working relationships with local authority, primary care, voluntary sector and ICS partners to support integrated care pathways
Lead locality contributions to population health strategies, ensuring services address health inequalities and deliver measurable improvements in outcomes.
Champion a culture of inclusion, staff wellbeing, freedom to speak up, and continuous improvement, ensuring compliance with NHS People Promise.
Communication Skills and Working Relationships
Support the implementation of the Trust and Division communication strategies in relation to the Locality to promote and improve the services in line with the Trusts objectives and nationally agreed initiatives
Communicating highly complex, sensitive information with appropriate professionals due to managing HR cases, completing investigations and liaising with patients who may have barriers to understanding.
Ensure that communications systems support the effective management of the Locality and ensure that staff views are actively sought.
Build relationships with other services across the locality, to enable joint up working and pathways.
Analytical and Judgement Skills
Analyses highly complex workforce, activity and performance datasets (ESR, Health Roster, EPR, BI dashboards), undertakes options appraisal and implements corrective actions to achieve KPI compliance
Lead implementation of digital solutions to improve patient pathways and operational efficiency, ensuring compliance with data governance standards
Planning and Organisational skills
Lead workforce planning for the locality, identifying skill mix needs, succession risks and recruitment strategies.
Accountable for ensuring the locality meets activity, workforce and quality performance indicators and for implementing corrective action plans where required
Freedom to Act
Works autonomously within broad professional and organisational policies, interpreting and implementing these to achieve locality objectives.
Holds delegated authority to make day-to-day operational decisions affecting service delivery, workforce deployment, and resource utilisation without direct supervision.
Escalates only highly complex or exceptional issues to the General Manager or Associate COO; otherwise, accountable for ensuring compliance with Trust and statutory frameworks.
Provides expert advice and guidance to senior leaders, influencing divisional and system-wide decisions
Management Responsibility
Provide appropriate managerial leadership in line with the Divisional management structure, which includes direct line management to their allocated professional leads.
Ensure working hours of staff under your responsibility are managed in order to maintain a healthy work/life balance and comply with the Working Time Directive.
Lead and coordinate the investigation and resolution of formal complaints within the locality, ensuring compliance with Trust policy, statutory requirements, and Duty of Candour. Produce high-quality written responses, identify root causes, and implement learning to prevent recurrence
Lead or contribute to complex incident investigations and service risk assessments, ensuring actions are implemented and learning is embedded
Contribute to locality quality & performance meetings, tracking actions to closure (e.g., for incidents, near misses, safety alerts).
To provide cover for the General Manager where required.
Where agreed with the General Manager, to take a Division wide lead on specific corporate issues relating to the services.
Represent the Division and be actively involved in Trust-wide teams/ Committees as directed by the General Manager.
Responsibility for Patient Care
Oversee the service delivery of service offers within the Locality.
Ensure the locality maintains continuous compliance with CQC standards and internal governance frameworks, escalating risks in line with Trust policy
Ensure flexible and imaginative feedback systems exist to receive user and carer views on the running of current services, as well as planning those for the future.
Ensure delivery of the Trust governance agenda for their locality, including Risk Management, Health and Safety and quality standards, through the development, implementation and review of governance systems to ensure a safe clinical and working environment.
Work closely with the Safeguarding Team to ensure the protection and support of vulnerable adults
Oversee statutory and mandatory training compliance for all staff groups in the locality, taking corrective action where required
Responsibility for Policy/Service Development
Responsible for policy implementation and codevelopment for locality services; leads service redesign aligned to ICS priorities and Trust strategy
Support the management of the Locality development plans, including providing leadership for the development of business cases, service reviews and the delivery of service changes.
Ensure that all the Trust standards are maintained and monitored to improve the quality of care to all whom come into contact with services provided by South Warwickshire University NHS Foundation Trust.
Assist in the development of strategic and business planning objectives for the Locality, ensuring the involvement and commitment of key staff members to the process and promoting a modernisation culture in which staff are engaged and empowered to design services to improve outcomes, responsiveness and efficiency.
Responsibility for Financial and Physical Resources
Delegated budget management for the locality, accountable for CIP delivery and financial sustainability; authorises expenditure within standing financial instructions and procurement policy.
Support the General Manager in the Locality contribution to the Divisions participation in contract negotiations with commissioners.
Ensure that the Trust meets its targets, in particular ensuring that waiting and treatment targets are met. Identify potential problems and variances against agreed targets at the earliest opportunity and be instrumental in corrective action.
Ensure that all resource implications and changes in services within the Locality are clearly communicated to the General Manager.
Support the General Manager and Finance Manager in the negotiation and agreement of service budgets, appropriate delegation of functional budgets to Professional leads.
Manage the performance of the Locality to achieve effectiveness and efficiency targets including Cost Improvement Programmes.
Assist in the management of the performance of the Locality, its activity, staff, money, physical resources, against agreed negotiated activity targets.
Ensure the optimum management of the Trusts resources in the Locality so that clinical staff can carry out their functions effectively.
Responsibility for Information Resources
Accountable for the accuracy, completeness and timeliness of internal/external performance reporting; ensures compliance with UK GDPR/Data Protection Act and Trust IG policies
The locality manager will oversee the development of patient electronic records (where applicable) and ensure that performance data is collected accurately.
Responsibility for Research and Development
Plan and oversee clinical and operational audits within the locality to monitor compliance with CQC standards, Trust policies, and national guidance. Ensure audit findings inform service improvement plans and are reported through governance structures.
Support research activity by facilitating data collection and service participation in approved studies, ensuring adherence to ethical and governance requirements
Physical Skills/Physical Effort
The postholder will be required to work in a flexible way and will include travel to and from meetings across the locality footprint and wider locations across Warwickshire when required.
This post involves agile working, dependent upon service need.
Mental effort
The locality manager will regularly make decisions in a rapidly changing environment, with multiple concurrent priorities and frequent interruptions.
The role requires sustained concentration when analysing performance data, developing strategy and advising senior leaders under tight timescales.
The workload is unpredictable; the locality manager will need to respond to emerging issues and changing service demands at short notice.
Emotional effort
The Locality manager will occasionally be required to engage with staff or service users in distressing situations, for example following incident investigations or serious adverse events.
The role includes supporting teams through emotional and challenging circumstances, such as organisational change, service disruptions, or bereavement.
The Locality manager will sometimes need to deliver unwelcome decisions (e.g., redundancy, re-deployment) or mediate emotionally charged conflicts.
