Job summary
Coventry Health Visiting Service are seeking a clerical assistant to join our amazing Family, Health and Lifestyle Service.
This post would provide the post holder with valuable experience in working within a community health setting.
The primary responsibilities are a range of administrative and clerical duties as delegated by the Senior Clinic Assistants and Health Visitors. You may also need to work in clinical areas within the community setting to assist with the smooth running of well-baby clinics and other clinical activities as directed by the Clinical Leads.
The Trust is committed to safeguarding and promoting the welfare of individuals and expects all staff to share this commitment. As part of our safe recruitment practice, it is a mandatory requirement for all newly appointed staff requiring a Disclosure and Barring Service (DBS) check to be registered with the DBS Update Service. All eligible staff recruited to the Trust are expected to maintain their annual update subscription whilst employed with the Trust as a condition of employment. The cost of the first year's subscription to the update service will be reimbursed by the Trust as a payroll refund.
It is essential that applicants can meet the travel requirements of the post.
Main duties of the job
The Health Visitor Clerical Assistant (HVCA) will ensure that tasks delegated by the team are completed in a professional manner. Tasks will include taking telephone calls and liaising with parents/cares and professionals on behalf of the Health Visitor, achieving timely and effective communication for the team with the use of e-mails, filing, processing in coming post and preparation of post.
About us
Come and join a Trust rated Outstanding by the CQC. South Warwickshire NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.
Our values can be summed up in one sentence. We are 'Trusted to provide safe, effective and compassionate care'. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
Job description
Job responsibilities
To arrange venues and send out appointments for development assessments and other appointments on behalf of the Health Visitor, Staff Nurse and Community Nursery Nurse. Re-arrange and cancel appointments on behalf of the Health Visitor, Staff Nurse and Community Nursery Nurse.
To Support and contribute to the work of Health Visitors and skill mix team within the clinic setting; duties will include weighing and measuring preschool children, adhering to growth foundation guidelines and under the direction of the Health Visitor.
Responsibility for ensuring that all equipment used within the clinic areas are clean and in good working order in accordance with the Trusts Infection Control Policy and Health and Safety Policy. Report any faulty equipment within the office or clinic areas to the appropriate service/division e.g. estates/IT.
The upkeep of notice boards within the clinic and community areas, and the ordering of any supporting leaflets and literature as requested by the Health Visitor/ Staff Nurse / Community Nursery Nurse.
Ensuring the security and confidentiality of electronic patient records in accordance with trust policies and procedures for record keeping and data protection.
Contribute to health visiting records when appropriate, maintaining accurate and contemporaneous records e.g. sent appointment times/Was not brought.
To formulate database and excel spreadsheets and to input and retrieve computer data as required by the Health Visiting team, producing reports as requested in a timely manner.
To develop and use skills of observation and recognize any significant changes in client circumstances and behaviour and to report any concerns immediately back to the Health Visitor.
To have a good understanding of current Child Protection guidelines and procedures in accordance with Coventry's Childrens Safeguarding Board.
To undertake mandatory training, and service specific training as required maintaining skills and competencies. To work within the remit and scope of the job description. To input annual leave and training request on e-roster in a timely manner. To participate in regular 1:1 meetings and appraisals with a Health Visitor/ Senior Clinic Assitant.
Job description
Job responsibilities
To arrange venues and send out appointments for development assessments and other appointments on behalf of the Health Visitor, Staff Nurse and Community Nursery Nurse. Re-arrange and cancel appointments on behalf of the Health Visitor, Staff Nurse and Community Nursery Nurse.
To Support and contribute to the work of Health Visitors and skill mix team within the clinic setting; duties will include weighing and measuring preschool children, adhering to growth foundation guidelines and under the direction of the Health Visitor.
Responsibility for ensuring that all equipment used within the clinic areas are clean and in good working order in accordance with the Trusts Infection Control Policy and Health and Safety Policy. Report any faulty equipment within the office or clinic areas to the appropriate service/division e.g. estates/IT.
The upkeep of notice boards within the clinic and community areas, and the ordering of any supporting leaflets and literature as requested by the Health Visitor/ Staff Nurse / Community Nursery Nurse.
Ensuring the security and confidentiality of electronic patient records in accordance with trust policies and procedures for record keeping and data protection.
Contribute to health visiting records when appropriate, maintaining accurate and contemporaneous records e.g. sent appointment times/Was not brought.
To formulate database and excel spreadsheets and to input and retrieve computer data as required by the Health Visiting team, producing reports as requested in a timely manner.
To develop and use skills of observation and recognize any significant changes in client circumstances and behaviour and to report any concerns immediately back to the Health Visitor.
To have a good understanding of current Child Protection guidelines and procedures in accordance with Coventry's Childrens Safeguarding Board.
To undertake mandatory training, and service specific training as required maintaining skills and competencies. To work within the remit and scope of the job description. To input annual leave and training request on e-roster in a timely manner. To participate in regular 1:1 meetings and appraisals with a Health Visitor/ Senior Clinic Assitant.
Person Specification
Qualifications
Essential
- Good standard of education
Desirable
- RSA qualification or equivalent
Experience
Essential
- Recent office experience
- Experience of Microsoft Computer packages inc. Word, Excel
Desirable
- Experience gained preferably within the NHS
- Previous work with babies, young children and families in the last three years
Skills
Essential
- Demonstrate good organisational skills and be able to maintain office systems
- Ability to work unsupervised and manage own workload
- Must be willing, after training, to undertake clinical tasks which assist professional staff, e.g. weighing of babies and be willing to undertake further training as required
- Must be able to demonstrate the importance of maintaining confidentiality of client information
- Must have an understanding of Child Protection principles and willing to undertake mandatory Child Protection Training
Personal Qualities
Essential
- Good interpersonal skills and be able to communicate effectively, including a good telephone manner and message taking skills
- Must be able to demonstrate an understanding of equal opportunities and anti- discriminatory practice in the workplace
- Must be able to work as a member of a team supporting other members of the Health Visiting team
Other
Essential
- Must be able to meet the travel requirements of the role
- Must be willing to work flexibly within working hours of 9am-5pm Monday to Friday
- The post holder may be required to undertake some moderate lifting and handling
Person Specification
Qualifications
Essential
- Good standard of education
Desirable
- RSA qualification or equivalent
Experience
Essential
- Recent office experience
- Experience of Microsoft Computer packages inc. Word, Excel
Desirable
- Experience gained preferably within the NHS
- Previous work with babies, young children and families in the last three years
Skills
Essential
- Demonstrate good organisational skills and be able to maintain office systems
- Ability to work unsupervised and manage own workload
- Must be willing, after training, to undertake clinical tasks which assist professional staff, e.g. weighing of babies and be willing to undertake further training as required
- Must be able to demonstrate the importance of maintaining confidentiality of client information
- Must have an understanding of Child Protection principles and willing to undertake mandatory Child Protection Training
Personal Qualities
Essential
- Good interpersonal skills and be able to communicate effectively, including a good telephone manner and message taking skills
- Must be able to demonstrate an understanding of equal opportunities and anti- discriminatory practice in the workplace
- Must be able to work as a member of a team supporting other members of the Health Visiting team
Other
Essential
- Must be able to meet the travel requirements of the role
- Must be willing to work flexibly within working hours of 9am-5pm Monday to Friday
- The post holder may be required to undertake some moderate lifting and handling
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
