Job summary
An exciting opportunity has arisen for a full or part time administrator/receptionist in the Oral and Facial Department. We are looking for a dynamic, self motivated individual with excellent communication and interpersonal skills based in our newly built premises.
Main duties of the job
To work as a flexible member of a team to carry out administrative duties withinthe Oral & Facial team giving support to patients, clinical/non clinical staff, andensuring the delivery of an efficient, patient-focused service.
About us
Come and join a Trust rated Outstanding by the CQC. South Warwickshire University NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further. In addition our staff survey results have placed us 4th in the country for recommended place to work.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.Our values can be summed up in one sentence. We are 'Trusted to provide safe, inclusive, effective and compassionate care'. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
Job description
Job responsibilities
To show a caring and professional approach towards patients, relatives andcarers.Negotiate with patients to attend their Outpatients appointments, workingwithin agreed protocols either through face to face contact or via thetelephone, including any changes to pre-planned dates.Ensure all relevant patient information is recorded on the Trusts PASsystem and updated accordingly.Work flexibly and provide cross cover for colleagues in the Department.
Deal with day-to-day enquiries from patients, Consultants and other staff within the Trust in a professional and calm manner.To check incoming email boxes on a daily basis to keep up to date withDepartment and Trust wide news and information.Outpatient Booking Management
Strict adherence to sequential outpatient booking, access booking timesand the waiting list policy is essential.Ensure any patients who have not responded to invite letters, or do notattend, are dealt with in line with the Patient Access Policy.Ensure patients on a 2 week wait pathway are treated within national cancertarget requirements.CommunicationEnsure patients are sent appropriate communication regarding theirappointments i.e. confirmation letter to patient, reschedule letter, along withany relevant information.To provide non clinical advice regarding procedures & processes to thepatient as per their individual requirements. To seek further advice from theConsultant or Nursing staff if required.Liaise with patients to ensure they receive relevant information regardingthe booking process with telephone & Email contacts.Liaise with all staff regarding clinics and appointments to ensure the efficientrunning of all clinics.Service Improvement/ Team DevelopmentBe involved in the development & revision of protocols & processes asrequired.To participate in the training and induction of new starters and workexperienceData QualityEnsure any data entries are accurate and good record keeping ismaintained at all times.Ensure waiting lists are regularly validated to ensure these are accurateMonitor patient pathways to ensure patients dont breach the Electivepathway.
Job description
Job responsibilities
To show a caring and professional approach towards patients, relatives andcarers.Negotiate with patients to attend their Outpatients appointments, workingwithin agreed protocols either through face to face contact or via thetelephone, including any changes to pre-planned dates.Ensure all relevant patient information is recorded on the Trusts PASsystem and updated accordingly.Work flexibly and provide cross cover for colleagues in the Department.
Deal with day-to-day enquiries from patients, Consultants and other staff within the Trust in a professional and calm manner.To check incoming email boxes on a daily basis to keep up to date withDepartment and Trust wide news and information.Outpatient Booking Management
Strict adherence to sequential outpatient booking, access booking timesand the waiting list policy is essential.Ensure any patients who have not responded to invite letters, or do notattend, are dealt with in line with the Patient Access Policy.Ensure patients on a 2 week wait pathway are treated within national cancertarget requirements.CommunicationEnsure patients are sent appropriate communication regarding theirappointments i.e. confirmation letter to patient, reschedule letter, along withany relevant information.To provide non clinical advice regarding procedures & processes to thepatient as per their individual requirements. To seek further advice from theConsultant or Nursing staff if required.Liaise with patients to ensure they receive relevant information regardingthe booking process with telephone & Email contacts.Liaise with all staff regarding clinics and appointments to ensure the efficientrunning of all clinics.Service Improvement/ Team DevelopmentBe involved in the development & revision of protocols & processes asrequired.To participate in the training and induction of new starters and workexperienceData QualityEnsure any data entries are accurate and good record keeping ismaintained at all times.Ensure waiting lists are regularly validated to ensure these are accurateMonitor patient pathways to ensure patients dont breach the Electivepathway.
Person Specification
Qualifications
Essential
- Good general education
- NVQ level 2 Customer Service/ Administration
- European Computer Driving Licence (ECDL) or RSA Stage II/III Typing.
Desirable
- NVQ 3 Customer Service/ Administration
Experience
Essential
- Previous customer service experience
- Previous clerical experience
Desirable
- Previous Healthcare/NHS experience
Skills
Essential
- Articulate and able to communicate clearly: verbally and written
- Good interpersonal skills - able to work as a team
- Able to use initiative and show practical skills and dexterity.
- Competent to communicate with all grades of staff and public
- Knowledge and use of outlook, excel and word
- Ability and experience in managing own workload
- Demonstrates initiative and use of innovative and lateral thinking in problem solving.
- Good analytical skills to ensure good knowledge and experience in balancing theatre lists/clinic mix
Desirable
- Knowledge of Patient Administration System
- Good understanding of clinical procedures in order to manage waiting list.
- Knowledge of Medical terminology.
Personal Qualities
Essential
- Responsible and reliable
- Able to use own initiative
- Able to work effectively as a team member
- Co-operative and flexible
- Recognises own limitations
- Receptive to change
- Professional manner.
- Adhere to patient confidentiality
- Able to work under pressure and meet deadlines
Desirable
- Able to implement new ideas to benefit patients, staff and working environment
Other Job requirements
Essential
- Keen to develop personal skills
- Demonstrate ability to work flexibly and ability to multi task
Person Specification
Qualifications
Essential
- Good general education
- NVQ level 2 Customer Service/ Administration
- European Computer Driving Licence (ECDL) or RSA Stage II/III Typing.
Desirable
- NVQ 3 Customer Service/ Administration
Experience
Essential
- Previous customer service experience
- Previous clerical experience
Desirable
- Previous Healthcare/NHS experience
Skills
Essential
- Articulate and able to communicate clearly: verbally and written
- Good interpersonal skills - able to work as a team
- Able to use initiative and show practical skills and dexterity.
- Competent to communicate with all grades of staff and public
- Knowledge and use of outlook, excel and word
- Ability and experience in managing own workload
- Demonstrates initiative and use of innovative and lateral thinking in problem solving.
- Good analytical skills to ensure good knowledge and experience in balancing theatre lists/clinic mix
Desirable
- Knowledge of Patient Administration System
- Good understanding of clinical procedures in order to manage waiting list.
- Knowledge of Medical terminology.
Personal Qualities
Essential
- Responsible and reliable
- Able to use own initiative
- Able to work effectively as a team member
- Co-operative and flexible
- Recognises own limitations
- Receptive to change
- Professional manner.
- Adhere to patient confidentiality
- Able to work under pressure and meet deadlines
Desirable
- Able to implement new ideas to benefit patients, staff and working environment
Other Job requirements
Essential
- Keen to develop personal skills
- Demonstrate ability to work flexibly and ability to multi task
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
South Warwickshire University NHS Foundation Trust
Address
Warwick Hospital (O&F Building)
Car Park J, Millers Road
Warwick
CV34 5AE
Employer's website
https://www.swft.nhs.uk/ (Opens in a new tab)
