Senior Clinic Assistant

Job description

Job responsibilities

Main Responsibilities

To supervise the Clinic Assistants across the team.

To be aware of, and work alongside, local Trust and National guidelines and policies.

To ensure systems and processes are in place to support the Clinical Lead to manage the team.

To work effectively as a team member, accepting delegated duties from the Health Visiting Clinical Lead.

Inputting information to the Health Roster system for staff in the teams, including annual leave, sickness absence & training.

Ordering stock and stock control.

To support the team data collection by developing spreadsheets and databases to collect and collate information.

To be proficient and experienced with various IT systems, including Internet, Microsoft Programmes to include excel and with the skills and willingness to train on other IT programmes including Electronic Patient Record systems, Outcome Star Database and EHM Early Help System.

To maintain and administer departmental databases for Outcome Stars by inputting and retrieving information into the Outcome Star Database.

Work with EPR leads within the service to optimise processes directly related to or linked to the EPR, to include supporting staff with implementing these. This may include appointment booking, recording of contacts, or allocation tools.

Monitoring and assisting with relief cover at other venues.

To develop own knowledge and competence.

The post-holder may be involved in suggesting service changes, which may apply to departmental or service wide.

Use of Lorenzo to maintain childrens health records.

Participation in the induction of new staff.

Be able to travel independently to and from clinics and other bases.

Use a Visual Display Unit (VDU) frequently to ensure records are maintained.

Knowledge, Skills and Experience

The post-holder must act independently to delegate duties.

The post-holder will receive supervision from the Health Visitor Clinical Lead and should be aware they can approach any team member for support and advice.

Keyboard skills are a requirement of the role.

The post-holder must be able to prioritise competing demands.

The post holder will be organised and have the ability to coordinate across multiple teams and sites, as well as diary management responsibilities.

To ensure the provision of accurate data for statistical and planning purposes as requested.

To undertake some filing in client records as requested to support the Clinic Assistants.

To take and record accurate messages in an agreed approach. Checking documents, such as client records, staff information, opening post, data collection and inputting.

Analyse statistics or carry out calculations relevant to the service.

Measurable Result Areas

The post-holder will be responsible for monitoring office stationery and clinic supplies and requesting replacements authorised by the Clinical Lead, as well as being responsible for receiving the goods.

The post-holder will be responsible for co-ordinating calibration of all equipment used within the team.

The post holder will organise and deliver effective clerical support to the Health Visiting Clinical Lead.

The post-holder will be required to use a computer, either stand alone or as part of a networked system, and will be responsible for the quality of information. The amount of time spent on this type of work will vary.

Communications and Working Relationships

With Health Visiting Team, Clients, Families, other agencies.

May be required to communicate basic, sensitive, complex and contentious information.

The post-holder may be required to communicate where there may be language barriers.

Dealing with enquiries both on the phone and through written communication.

The post holder will be required to greet other professionals coming into the department, such as commissioners, partners, staff and clients.

Maintain confidentiality in line with the Trust policy.

Person Specification

Qualifications

Essential

• Good level of general education including English and Maths at GCSE/O Level
• Evidence of Information Technology (UT) related skills
• Possesses a European Computer Driving Licence (ECDL)
• NVQ 3 In Business Administration or NVQ 2 with relevant experience

Experience

Desirable

• Previous experience in dealing with conflict

Skills

Essential

• Experience of staff supervision in a similar environment
• Demonstrate an understanding of equal opportunities policy and the implementation for service delivery
• Good interpersonal skills
• Good communication skills
• Good listening
• Good record-keeping
• Reporting back to Senior Team Member
• Recording and maintenance of information systems
• Problem Solving
• Evidence of Team Working

Desirable

• Competence to Level 1 Certificate Royal Society of Arts (RSA) in Test and Word Processing or can evidence equivalent knowledge and experience

Personal Qualities

Essential

• No discrimination attitudes or behaviours
• Work as committed team member
• Display flexibility

Other

Essential

• Car drive and owner
• Willing to undertake a DBS (Disclosure and Barring Clearance)
• Two satisfactory references (one to be from the current or most recent employer)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

South Warwickshire University NHS Foundation Trust

Address

Moat House

1 Winston Avenue

Coventry

CV2 1EA

Employer's website

https://www.swft.nhs.uk/ (Opens in a new tab)