Dietetic Service Manager

Job responsibilities

MANAGEMENT RESPONSIBILITIES:

Provide professional leadership and hold management accountability for Dietetic staff, including registered Dietitians, non-registered support staff and clerical staff.

To ensure that agreed performance standards and service targets are met.

To interpret and implement national and local policies relevant to Childrens and Adult Dietetics, ensuring that policy translates into practice.

To provide professional advice on matters relating to Childrens and Adult Dietetics, and contribute to, the strategic planning of the SWFT board and other organisations/agencies.

To ensure delivery of services which meets the nutrition and hydration needs of children and adults both within SWFT and external organisations.

To advise SWFT and commissioners on all issues of the Childrens and Adult Dietetic service delivery including performance against contract, shortfalls, service pressures and proposed remedial action.

To hold responsibility for the collection, collation, analysis and interpretation of Dietetic data, to provide reports and recommendations to the Board and other organisations

To prepare business cases/proposals for service developments and to be proactive in procuring funding for these developments.

To develop clinical policies, procedure, protocols, prioritisation systems and outcome systems in line with evidence vase, professional clinical guidelines, national polies and Trust clinical governance strategy

To ensure that Childrens and Adult Dietetic staff are actively engaged in the development of training packages and information materials for different client groups, as a key component of the provision of high-quality services

To develop and monitor the professional standards of the Department, in line with the British Dietetic Association (BDA), HCPC and National Service Frameworks, ensuring that all staff are supported through appraisal and clinical supervision and are engaged in Continuing Professional Practice activities.

To ensure that principles of Clinical Governance are embedded in professional practice within the Childrens and Adult Dietetic service

To have responsibility for compiling comprehensive Department Training Plans, and to ensure that a robust system of CPD is in place for all qualified Dietetic staff, in order that professional registration with HCPC can be maintained.

To attend and take an active role in local, regional and national Dietetic activities/professional agenda: to represent the service at the West Midlands Dietetic Professional Managers Forum. To develop and performance manage Service Level Agreements with other organisations including other Trusts.

To engage in a continuous cycle of skill mix across the Childrens and Adult Dietetic service to ensure more effective and efficient use of resources.

To take responsibility for the recruitment of new staff to the Childrens and Adult Dietetic teams and ensure that appropriate induction is provided.

To ensure a team structure which encourages professional development of staff, offers career development opportunities, and is effective in achieving staff retention.

To be accountable for all disciplinary and grievance procedures which may arise within the service.

To hold responsibility for sickness absence monitoring in line with SWFT policy

To facilitate the development of Childrens and Adult Dietetic staff in problem solving, negotiation skills, reflective practice and a cycle of continuous service improvements through the organisation of clinical supervision, peer review and team planning meetings

Ensure a comprehensive programme of student and apprenticeship placements and assessments is provided within the Childrens and Adult Dietetic teams.

To have responsibility for resolving informal and formal complaints, undertaking the role of complaints investigator when requested for the Dietetic department and other disciplines/departments.

To ensure that a work plan for involvement of users in the development of Dietetic services for Children and Adults is in place

To attend SWFT Allied Health Professions leads meetings to represent Childrens and Adult Dietetics and contribute to the wider AHP strategy

In relation to Childrens and Adult Dietetics, to take a lead on and participate in multidisciplinary policy development and working groups within SWFT. To take responsibility for the development, implementation and monitoring of a range of objectives/projects in line with national and local priorities.

To ensure that the Childrens and Adult Dietetic service observes data protection guidelines and maintains required standards of case notes and record keeping in line with BDA professional standards and SWFT standards.

To carry out clinical duties and direct patient care as required to support service delivery.

To work alongside the Trust AHP Lead to shape the strategic direction of dietetic service, to enhance service delivery and patient outcomes through a seamless approach to care.

SERVICE EVALUATION AND RESEARCH

In the area of Childrens and Adult Dietetic service, to take on agreed responsibilities in the following areas:

Health and Safety and Risk Management

Contribute to an up-to-date portfolio of evidence and action plans for the Care Quality Commission (CQC) and other regulatory bodies.

To oversee the development of innovation in areas of risk management, quality standards settings, clinical effectiveness and building a local evidence base in line with SWFTs priorities

To ensure that a programme of Clinical Governance/Audit projects is developed, including the identification of required resources.

To represent the Childrens and Adult Dietetic service within multidisciplinary systems of clinical governance within SWFT.

To collect and provide research data as required.

Clinical outcomes Therapy Outcome Measures (TOMs), BDA Complexity Tool

FINANCIAL RESOURCE AND BUSINESS MANAGEMENT

Manage the financial performance of the Dietetic department, highlighting potential problems at the earliest opportunity and be instrumental in implements corrective action.

Ensure that all resource implications and changes in services within the Dietetic Department are clearly communicated to the Associate Director of Operation for the Division.

Support the Divisional ACOO and the Divisional Finance Manager in the negotiation and agreement of the Department budget.

Manage the performance of the Department to achieve effectiveness and efficiency targets including Cost Improvement Programmes.

To negotiate detailed service level agreements with commissioners/users of Dietetic services.

Enteral feed contract SWFT (acute & community) & GEH [feed and equipment]. Monitor ICB spend on feed. Partnership agreement / SLA for industry nursing service. Involvement in procurement process. Monitor the contract

Soft Services / catering contract participate in the procurement process and advisory role to enable the contract to be monitored

INFORMATION AND COMMUNICATION

Take lead in the implementation of the SWFT and the Divisions communication strategies in relation to the Childrens and Adult Dietetic service, ensuring that methods of organisation and sources of information are patient centre. Communication with other appropriate professional bodies, clinical specialities across the Trust and other agencies locally and nationally, to promote and improve the services in line with the Trusts objectives and nationally agreed initiatives.

Ensure that communication systems support the effective management of the service and ensure that staff views are actively sought.

Ensure that flexible and imaginative feedback exist to receive user and carer views on the running of current services, as well as planning those for the future.

EPR EMIS + multiple other Trust patient systems

Use of multiple Trust IT systems recruitment, purchasing, L&D, staff systems (ESR & LOOP)

GENERAL MANAGEMENT & ORGANISATIONAL

In conjunction with the other AHP managers in the Division to provide cover and/or deputise for the Divisional Associate Chief Operating Officer (ACOO)

Where agreed with the Divisional ACOO, to take a Division wide lead of specific corporate issues

Provide appropriate management leadership, in line with the Divisional management structure.

Ensure working hours of staff under your responsibility are managed to maintain a healthy work/life balance and comply with the Working Time Directive.

Ensure delivery of the Trust Governance agenda, including risk management, health and safety and quality standards, through the development, implementation and review of governance systems to ensure a safe clinical and working environment within the Dietetic department.

Represent the Division and be actively involved in Trust side team/committees as directed by the divisional ACOO.

Qualifications

Essential

• Recognised Dietetic Degree or equivalent
• Registered member of British Dietetic Association
• Health Care Professionals Council Registration
• Evidence of relevant Continuing Professional Development since qualification which includes successful completion of relevant specialist short courses up to Masters Degree level, study days, and extended self-study.
• Evidence of Leadership development training

Desirable

• Post Graduate Masters qualification in a relevant clinical area
• Coaching qualification / training

Experience

Essential

• Significant post registration experience working with a mixed patient caseload
• Experience of managing a dietetic department or team
• Experience of involvement at a strategic level e.g. policy development and/or special projects.
• Experience of workforce planning, management and team leadership
• Experience of creating and delivering training packages
• Clinical education - students and apprentices

Skills

Essential

• Knowledge and experience of working with complex dietetic conditions
• Specialist knowledge of assessment tools relevant to the client group
• Working knowledge of EPR and data management systems such as EMIS
• Leadership skills across a variety of settings
• Presentation skills: matching presentation styles to and content to the audience
• Highly developed negotiation, diplomacy and problem-solving skills; ability to dissipate anger and manage conflict
• Contract management - enteral feeding (Trust and ICB)
• Procurement - enteral feeding and catering
• Managing SLA's / service specifications
• Analyse, interpret and present of data and information relating to the service
• Develop and maintain effective working relationships with other relevant stakeholders
• Must be able to deal effectively with a large workload and decide on priorities
• Must demonstrate advanced communication and negotiation skills in a range of situations
• Coaching skills

Personal Qualities

Essential

• Excellent interpersonal abilities - observation, listening, diplomacy, sensitivity and empathy.
• A high level of emotional intelligence
• Demonstrated ability to work autonomously and independently when required, to tight deadlines and within resource constraints
• Strong leadership skills
• Demonstrated commitment to working with multi-disciplinary staff, Dietetic staff, clients and other professionals to provide a high quality service and to constantly improve and develop the services offered
• Ability to deal with an unpredictable workload.

Other

Essential

• Access to own means of travel

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).