Administration Officer - Cardiac Rehabilitation

Job description

Job responsibilities

Key working relationships:

Patients, Cardiologists, Advanced Clinical Practitioners, Cardiology Secretaries/ administrator, Cardiology Nursing Teams, Heart Failure Nursing Teams, GP Surgeries, External Organisations, General / Operational / Service Managers

Key Result Areas:

The role of the Cardiac Rehabilitation Administrative Officer is multi-faceted. Through dedicated administrative and clerical support the post holder will assist the Cardiac Rehabilitation Team with a variety of clerical duties, ensuring the daily smooth running of the service within the acute Trust and where necessary at the external venues used to deliver exercise and information sessions.

The Cardiac Rehabilitation Administrative Officer support to the team and the unit manager in clerical duties, the daily running of the department and ensures that all support facilities are in place.

Main Duties

• Utilise relevant Trust IT systems, as determined by the role, ensure all relevant patient data is collected and input accurately in line with Trust guidelines.

Data entry to the National Cardiac Rehabilitation Audit data base

Liaise with other members of the multi-disciplinary team, such as secretaries, social services etc.

Requesting and obtaining patient records

Booking and rescheduling patient appointments when required

To send receive and distribute referrals and other documents having due regard to their relative urgency and confidentiality.

Make any relevant follow up appointments

Photocopying, scanning faxing and filing documents as required

Provide clerical support to the Cardiac / Heart Failure Rehabilitation Teams

Log any maintenance work as when required for cardiac rehabilitation equipment that is the responsibility of the service.

Service Improvement and Audit

To support any service based audits e.g to the role of ward administrator e.g. data entry to the National Audit of Cardiac Rehabilitation Audit (NACR) data base, Trust based patient feedback surveys

Housekeeping Duties

To order stationary and general supplies to ensure the service runs smoothly and efficiently

To ensure the cardiac / heart failure rehabilitation service / office housekeeping and organisation is managed effectively and efficiently

Communications and Working Relationships

To communicate with others in a polite and courteous manner at all times

The post-holder will be expected to communicate with medical and nursing staff and also with patients, relatives, carers, other members of the public and external organisations

The post holder should maintain patient confidentiality at all times

The post holder will be expected to act in accordance with all Trust policies and procedures at all times

General Items:

Person Specification

Qualifications

Essential

• Must have basic literacy and numeracy skills
• Can provide evidence of basic computer and keyboard skills

Desirable

• Must have knowledge of the patient admin system (Lorenzo)
• 4 GCSE's or equivalent
• Level 2 NVQ or equivalent level qualification

Experience

Essential

• Experience of customer service

Desirable

• Previous administration experience

Skills

Essential

• Demonstrates an understanding of confidentiality
• Able to communicate clearly; both in writing and verbally.
• Demonstrates good interpersonal skills - able to work as a team
• Demonstrates an understanding of the importance of good-housekeeping in health care
• Demonstrates an understanding of the importance of quality in health care
• Able to organise own work plan
• Good working knowledge of Microsoft Office packages ie Word, Excel, Powerpoint, Outlook

Personal Qualities

Essential

• Responsible and reliable
• Able to work on own initiative
• Demonstrates compassion when assisting patients, relatives & carers
• Demonstrates ability to be co-operative and flexible
• Demonstrates initiative in difficult situations
• Demonstrates recognition of own/role limitations

Other Job Requirements

Essential

• Demonstrates a commitment to personal development
• Demonstrates understanding of flexibility in order to meet service requirements
• Some light physical effort may be required for carrying e.g. patient notes
• There may be some occasional exposure to emotional situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

South Warwickshire University NHS Foundation Trust

Address

Warwick Hospital

Lakin Road

Warwick

CV34 5BW

Employer's website

https://www.swft.nhs.uk/ (Opens in a new tab)