Administration Apprentice

South Warwickshire University NHS Foundation Trust

This job is now closed

Job summary

The post holder will be responsible for providing a high quality, comprehensive administrative support to across the Community Children's Nursing Team working alongside team members ensuring a high customer service level is maintained.

Support and training will be provided to enable the post holder to develop their skills in the area. This will be through regular supervision and will attend study sessions and meet with an assessor from the apprenticeship provider to gain an apprenticeship qualification in Level 2 Customer Service Practitioner.

Main duties of the job

To be trained to carry out all aspects of administration for the Community Children's Nursing Team and acquire knowledge of administrative systems, office procedures and data input procedures through on-the-job training.

About us

Come and join a Trust rated Outstanding by the CQC. South Warwickshire University NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further. In addition our staff survey results have placed us 4th in the country for recommended place to work.We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.

Our values can be summed up in one sentence. We are 'Trusted to provide safe, inclusive, effective and compassionate care'. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.

Date posted

22 March 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year 75% of a Band 2

Contract

Apprenticeship

Duration

15 months

Working pattern

Full-time

Reference number

203-FH779

Job locations

Community Children's Nursing Team

The Orchard Centre, Lower Hillmorton Road

Rugby

CV21 3SR

Job description

Job responsibilities

Main Duties:

To undertake under supervision and with training the following aspects:

General secretarial duties to support the department.
Stock management, reporting and ordering stock where necessary
Assisting with HR Functions for the department
Dealing with general, non-clinical enquires, both face to face and on the telephone
Managing own workload
Daily diary management

Communication and Relationship skills:

To have excellent customer service
To be able to communicate clearly in writing and verbally, even when there may be communication difficulties.
To follow legislation, policies and procedures.
To ensure confidentiality of information at all times

Knowledge, Training and Experience:

To undertake and complete required elements of the apprenticeship framework in allocated time frame which includes:-
A Regulated Qualifications Framework (RQF)
A Certificate
Functional Skills
Employment Responsibilities and Rights (ERR)

Personal Learning and Thinking Skills (PTLS)

To attend college/study sessions as required
To develop skills, knowledge and experience in all aspects NHS administration through on the job training, attending training/study session and completion of apprenticeship framework
To utilise knowledge and skills gained at college/training into practice within the workplace
Undertake Statutory and Mandatory training as required

Analytical and Judgemental Skills:

To use own judgement and problem solve as appropriate under supervisor guidance
Be able to demonstrate an energetic, dynamic and positive approach to challenging situations.

Planning and Organisational Skills:

Work within the limits of own competence and responsibility and refer issues beyond these limits to supervisor or appropriate person
Uses and maintains resources efficiently and effectively
Manage own time and organise own work to meet deadlines
Manage own times to ensure college work completed within specified time frame
To be flexible and supportive member of the team

Physical Skills:

Requires hand to eye co-ordination and manipulation skills
Ability to input data into electronic or paper based systems
Standard keyboard skills

Responsible for Policy and Service Development Implementation

To adhere to Trusts policies, procedures and guidelines
To comply with departmental policies and processes
To report any area of concern to supervisor or department line manager

Responsibilities for Financial and Physical Resources:

To be responsible for the safe use of all equipment and resources

Responsibilities for Information Resources:

To use paper and computerised system to process and update information in relation to work activities.
To participate in Trust surveys as required.

Freedom to Act:

Although the post holder will need to demonstrate use of initiative, work will be supervised and managed in accordance with Trusts policies, procedures and apprenticeship framework.

Physical Effort:

This is an office/home based role and there will be long periods of sitting.

Mental Effort:

There will be a frequent requirement for concentration when inputting data and answering queries.

Emotional Effort:

There will be rare exposure to distressing or emotional circumstances as a requirement for this post.

Working Conditions:

This will be an office/home based role.

Professional:

Demonstrate key attitude and behaviour to reflect the Trusts core values, vision and culture.
Participate in annual appraisals.
Behave in a professional manner at all times.
Demonstrate own duties to any new starters where appropriate.

Health and Safety:

To be responsible for working in such a way as to ensure the Health and Safety of yourself, other staff, patients and members of the public
Maintain a safe and tidy working environment
To report any health and safety concerns to supervisor or departmental manager
To use resources as effectively as possible, including equipment
To comply with Trust Fire Regulations
To adhere to Trusts Dress Code/uniform polic

The above duties and responsibilities are intended to represent current priorities and are not meant to be a conclusive list as the role will inevitably vary and develop over time. The post holder may from time to time be asked to undertake other reasonable duties. Any change will be made in discussion with the post holder in the light of service needs.

Job description

Job responsibilities

Main Duties:

To undertake under supervision and with training the following aspects:

General secretarial duties to support the department.
Stock management, reporting and ordering stock where necessary
Assisting with HR Functions for the department
Dealing with general, non-clinical enquires, both face to face and on the telephone
Managing own workload
Daily diary management

Communication and Relationship skills:

To have excellent customer service
To be able to communicate clearly in writing and verbally, even when there may be communication difficulties.
To follow legislation, policies and procedures.
To ensure confidentiality of information at all times

Knowledge, Training and Experience:

To undertake and complete required elements of the apprenticeship framework in allocated time frame which includes:-
A Regulated Qualifications Framework (RQF)
A Certificate
Functional Skills
Employment Responsibilities and Rights (ERR)

Personal Learning and Thinking Skills (PTLS)

To attend college/study sessions as required
To develop skills, knowledge and experience in all aspects NHS administration through on the job training, attending training/study session and completion of apprenticeship framework
To utilise knowledge and skills gained at college/training into practice within the workplace
Undertake Statutory and Mandatory training as required

Analytical and Judgemental Skills:

To use own judgement and problem solve as appropriate under supervisor guidance
Be able to demonstrate an energetic, dynamic and positive approach to challenging situations.

Planning and Organisational Skills:

Work within the limits of own competence and responsibility and refer issues beyond these limits to supervisor or appropriate person
Uses and maintains resources efficiently and effectively
Manage own time and organise own work to meet deadlines
Manage own times to ensure college work completed within specified time frame
To be flexible and supportive member of the team

Physical Skills:

Requires hand to eye co-ordination and manipulation skills
Ability to input data into electronic or paper based systems
Standard keyboard skills

Responsible for Policy and Service Development Implementation

To adhere to Trusts policies, procedures and guidelines
To comply with departmental policies and processes
To report any area of concern to supervisor or department line manager

Responsibilities for Financial and Physical Resources:

To be responsible for the safe use of all equipment and resources

Responsibilities for Information Resources:

To use paper and computerised system to process and update information in relation to work activities.
To participate in Trust surveys as required.

Freedom to Act:

Although the post holder will need to demonstrate use of initiative, work will be supervised and managed in accordance with Trusts policies, procedures and apprenticeship framework.

Physical Effort:

This is an office/home based role and there will be long periods of sitting.

Mental Effort:

There will be a frequent requirement for concentration when inputting data and answering queries.

Emotional Effort:

There will be rare exposure to distressing or emotional circumstances as a requirement for this post.

Working Conditions:

This will be an office/home based role.

Professional:

Demonstrate key attitude and behaviour to reflect the Trusts core values, vision and culture.
Participate in annual appraisals.
Behave in a professional manner at all times.
Demonstrate own duties to any new starters where appropriate.

Health and Safety:

To be responsible for working in such a way as to ensure the Health and Safety of yourself, other staff, patients and members of the public
Maintain a safe and tidy working environment
To report any health and safety concerns to supervisor or departmental manager
To use resources as effectively as possible, including equipment
To comply with Trust Fire Regulations
To adhere to Trusts Dress Code/uniform polic

Person Specification

Qualifications

Essential

Must meet Apprenticeship entry level 1 criteria in Maths and English, or equivalent qualifications and grades

Desirable

Minimum of 4 GCSE Grade A-C

Experience

Essential

Experience of dealing with people
Standard keyboard skills and ability to use IT equipment

Desirable

Understanding of the Data Protection Act & Confidentiality
Experience of being part of a team
Demonstration of previous work experience paid or voluntary

Skills

Essential

Excellent written and verbal communication skills
Willingness to learn new skills and apply in workplace
Demonstrates commitment to role
Ability to work under pressure and meet deadlines
Accuracy and attention to detail

Personal Qualities

Essential

Flexible attitude and ability to work as part of a team and on their own
Motivated and enthusiastic
Adaptable
Self-motivated
Punctual and reliable

Other

Essential

Flexible to work the hours required of the post
Able to pass Occupational Health Clearance
Understands the purpose and structure of the apprenticeship scheme
Must be able to attend apprenticeship training days (this could include travel to college/training provider location)
Adheres to dress code
Passes DBS check requirements

Person Specification

Qualifications

Essential

Must meet Apprenticeship entry level 1 criteria in Maths and English, or equivalent qualifications and grades

Desirable

Minimum of 4 GCSE Grade A-C

Experience

Essential

Experience of dealing with people
Standard keyboard skills and ability to use IT equipment

Desirable

Understanding of the Data Protection Act & Confidentiality
Experience of being part of a team
Demonstration of previous work experience paid or voluntary

Skills

Essential

Excellent written and verbal communication skills
Willingness to learn new skills and apply in workplace
Demonstrates commitment to role
Ability to work under pressure and meet deadlines
Accuracy and attention to detail

Personal Qualities

Essential

Flexible attitude and ability to work as part of a team and on their own
Motivated and enthusiastic
Adaptable
Self-motivated
Punctual and reliable

Other

Essential

Flexible to work the hours required of the post
Able to pass Occupational Health Clearance
Understands the purpose and structure of the apprenticeship scheme
Must be able to attend apprenticeship training days (this could include travel to college/training provider location)
Adheres to dress code
Passes DBS check requirements

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information