South Warwickshire University NHS Foundation Trust

POAC Administrator

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Job summary

We have an exciting opportunity for an administration assistant to join the Pre-Operative Clinic Team who deliver high quality, holistic nursing care to elective patients.

You must have relevant qualifications and proven IT skills. You will have the ability and confidence to cope with the demands and pressures of a busy working environment whilst being highly motivated and flexible.

The role of POAC Administrator encompasses a wide range of experience and knowledge of clinical, organisational and administrative duties. It is instrumental to the seamless, efficient, and effective running of the unit. It covers clinical duties from providing patient information to clinical reporting of results and recognising safeguarding and well-being needs, in order to ensure patients' safety for surgery.

The role supports the day to day organisation of the clinic to provide an efficient service. It involves considerable administrative duties, as well as supporting the service clinically where required. It necessitates excellent communication and interpersonal skills as the POAC Administrator networks with a range of different departments and staff, both within the Trust and in conjunction with outside agencies.

Main duties of the job

Supporting the day to day organisation of the clinic to provide an efficient service. Involves considerable administrative duties, as well as supporting the service clinically where required. It necessitates excellent communication and interpersonal skills as the POAC Administrator networks with a range of different departments and staff, both within the Trust and in conjunction with outside agencies.

The Administrator is often a point of contact for patients, so patient care is paramount to delivering the best possible service. The Administrator works unsupervised and in a timely manner so being able to plan, prioritise and make adjustments is a necessity. Main duties of the role will include supporting senior members of staff such at the POAC Co-ordinator and POAC Manager.

About us

Come and join a Trust rated Outstanding by the CQC. South Warwickshire University NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further.

We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.

Our values can be summed up in one sentence. We are 'Trusted to provide safe, effective, compassionate and inclusive care'. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.

Date posted

16 February 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

203-EL635

Job locations

Warwick Hospital

Lakin Road

Warwick

CV34 5BW

Job description

Job responsibilities

Key Result Areas:

To accurately and promptly carry out the instructions of the registered professional who is professionally accountable for the delivery of care.

To carry out duties as specified within the Trusts approved core task list for Clinical Support Workers/Health Care Assistants

To report to the registered professional any patient who gives cause for concern or any observed changes/abnormalities in the client or patients condition/results.

Provide and deliver a high standard of individualised care under the direction and supervision of the registered professional.

To assist in the preparation of patients for treatment, investigations or procedures as directed by the registered professional.

To keep the clinical area clean and tidy, maintaining a safe environment.

To adhere to Trust infection control procedures, demonstrating an understanding of cross infection.

To chaperone or escort patients as needed under the direction of the registered professional.

To support relatives demonstrating compassion and empathy under the guidance of a registered professional.

To assist with the assessment process for patients as directed by the registered professional.

To maintain clinical knowledge and theoretical knowledge of non-routine practices and procedures to deal with the range and complexity of issues. (Training will be provided).

To manage own workload autonomously, referring to senior staff when relevant.

Decision making on levels of acceptable blood results, as per clinical protocol on initial review. (Training will be provided).

Identification of abnormalities using diagnostic knowledge and acting on results, organising treatments for patients in timely manner in order to meet deadlines of admission with follow up or referrals to senior staff.

The organisation of clinics, staffing and patients.

Provide auditable date on theatre cancellation and patient information via electronic systems.

Referrals of positive test results to relevant bodies.

Organisational

Act independently to urgent patient needs and organisation of treatments.

Organising and supporting nurses in a timely & safe management of patient queries, follow ups and to ensure action is taken in sufficient time for admission.

Plan daily and organise POA Clinic patients, paperwork and staffing levels to ensure efficient service throughout the booked admission process.

To contribute to the planning and implementation of change in the management and administration of elective admissions.

Be integral to planning and implementation of changes within of POAC to maintain service improvements and monitor changes made.

Action Health Screening MRSA positive results and organise decolonisation treatment plans.

Communications and Interpersonal Relationships

Welcome patients, relatives and visitors to the clinical area, providing assistance, support and information where required. Being aware of barriers to effective communication.

Always introduce yourself in line with the Trusts privacy and dignity promises and the principles of good customer service.

To answer the telephone when necessary in a polite, courteous manner and pass on enquiries to the registered professional where required

Communicate effectively within the multi-disciplinary team to ensure that patient care is well planned and coordinated.

Maintain effective working relationships with individuals within the POAC, other officers of the Trust and customers to ensure the delivery of a professional service, focusing on achieving a high level of customer satisfaction.

To inform relevant departments of postponements and monitor date changes.

To provide a comprehensive support network for the relevant departments.

Adhere to patient confidentiality.

Administrative

Plan, organise and prioritise complex systems requiring formulation, adjustment and change autonomously. (Training will be provided).

Provide accurate figures on Clinic movement and using relevant data for service improvements.

Use Administration systems: outpatient clinical systems, case note procedures, Booked Admission procedures, statistical evidencing, E Roster and daily maintain this after making decisions on clinic staffing levels. (Training will be provided).

To work as part of the POAC Team, contributing to providing a full administrative and organisational service.

Able to undertake duties, including prolonged periods of working at a PC workstation working on a VDU and constant use of telephone.

Must be able to concentrate for long periods with frequent interruptions.

Manage the Booked Elective Patient Admission process in relation to POAC.

Provide auditable data on theatre cancellation and patient information via electronic system.

Provide a full range of secretarial and administrative support to the department.

Receive telephone calls and deal with enquiries as appropriate.

To assist with the organisation of meetings as required, producing agendas, notifying attendees, taking minutes and distributing information. Support action plans and ensure appropriate follow up.

Experience of booked elective patient admission process.

Manage the Booked Elective Patient Admission process, in relation to POAC.

Proving accurate figures on Clinic movement and using relevant data for service improvements.

Education, Training and Personal Development

To ensure attendance at mandatory training sessions, i.e. infection control, resuscitation and manual handling training.

To complete the Trusts Clinical Support Worker/Healthcare Assistant Induction programme.

To participate in the Trust Appraisal process

To undertake training as necessary for the development of the post and the relevance of the department including IT and clinical skills.

To continue personal development in relation to identified objectives.

Maintain up to date knowledge of changes in policies and procedures relevant to the post.