Job summary
A new exciting opportunity has arisen for an individual that has a passion in contracts management for driving efficiencies, savings and best value for services provided to SWFT NHS Trust.
Contracts will include a mixture of clinical and non-clinical systems and services, which provide support, directly and indirectly to patients and staff in both Acute and Community settings.
The post holder will form part of the Hotel Services department and manage current contracts but also support in the implementations of new contracts.
The Job Description is pending Job Match at a Band 7
Main duties of the job
The post holder will work closely with key departmental leads that form part of the Hotel Services structure and will lead, advise and monitor contracts to ensure that provide an efficient and effect services.
The post holder will provide contracts management expertise to implement, maintain and manage contracts which impact on clinical and non-clinical systems and ensure that the highest standards of business needs are met within the Trust
The post holder will ensure that effective communication takes place between the Trust and business users within the Trust.
The post holder will ensure that the Trust receives 'value for money' from its contracts, current and future
The post holder will document processes in association with clinicians and non-clinicians when implementing and reviewing contracts systems and facilitate change as required.
The post holder will lead on business change, where appropriate and ensure that contracts provide effective support to the Trust's needs.
The post holder will undertake configuration, training and business support as and when required
About us
Come and join a Trust rated Outstanding by the CQC. South Warwickshire NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.
Our values can be summed up in one sentence. We are 'Trusted to provide safe, effective and compassionate care'. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
Job description
Job responsibilities
Business Liaison Duties
- Have an awareness of business issues and highlight any risks associated with the implementation of new and ongoing applications.
- Work alongside the organisational users in order to analyse and document business requirements and their related benefits and support when implementing contractual applications.
- Manage the performance of contracts and provide regular updates and reports to the Deputy General Manager for Hotel Services
- To lead the implementation of improvement efficiencies and to support Trust leads to make operational/strategic change where required
- Responsibility for developing, compiling and reviewing of specifications within Hotel Services, in conjunction with service users
- Manage contracts against key performance targets and measures
- Prepare the Trust framework for setting and measuring performance outcomes for services within areas of responsibility
Communication
The post holder will require highly developed communication and facilitation skills as communication will be required across a wide range of staff including:
- Chairman
- Chief Executive
- Executive and Non-Executive Directors
- Divisional Associate Directors
- Department Heads
- Contractors
- Maintain effective communication with all Trust staff relating to the contracts, where applicable
- Align protocols, procedures and pathways with effective contracts management
- Resolve any queries or questions in relation to contracts and associated systems in clinical and non-clinical settings.
- Plan business change requirements (including training) with clinical and non-clinical areas, coordinating with departmental leads, to meet the change needs of contract needs
- Promote good working relationships between contracts.
- Liaise with and work with equivalent colleagues at other relevant organisations and support users across multiple sites where appropriate.
- Communicate with commercial companies and professional groups as required.
- Input into the Trusts strategies as relevant
- Participate in both internal and external contract reviews.
Management and Leadership
- Act autonomously as a contract specialist within the Hotel Services department.
- The role will require multiple workload balances and may require, at short notice, projects being changed to support the Trust needs.
- Manage a workload on a daily basis, prioritising as required
- Use specialist knowledge and experience to encourage the effective use of clinical and on-clinical information across the Acute and Community areas
- Take a project lead making sure that the business needs are met by the application
- Use negotiating skills, balancing the requirements in conflicting circumstances
- Work within a project management framework such as PRINCE2
- Personal resilience and ability to prioritise work in a complex environment and meet challenging deadlines through effective time/workload management.
Stakeholder Engagement
- Assist stakeholders in accessing real time information for the effective management of contracts through effective business change and support
- Ensure functionality being delivered will meet the needs of the Clinical and non-clinical services
- Where realised formulate new working procedures in both clinical and non-clinical settings to support business change
- Work towards the ethos of departments becoming accountable for service delivery changes
Development and Deployment
- Undertake deployment of applications to key stakeholders
- Undertake system administration to enable and be adhered to by members of the Trust staff
- Undertake development of change, within specialist areas, if required
- Investigate innovative ways of implementing business change, researching users preferences and suggesting changes to where possible to meet this.
- Support the delivery of the any programmes with the Trust.
- Take a lead role and influence change in business process reviews with user groups.
- Ensure benefits realisation following implementation of new systems.
- Provide liaison and co-ordination between the key departments and the users in clinical and non-clinical settings
- Influence and take part in producing procedures around processes within the Trust in clinical and non-clinical settings.
- Monitor data quality and report back to users encouraging / influencing change in order to increase data quality.
- Perform annual reviews, analysing systems and reassessing where required.
Budgetary and Financial Management
- In conjunction with the Deputy General Manager for Hotel Services ensure the effective management of budgets and income targets
- Identify cost saving opportunities and develop associated plans, working with key stakeholders as appropriate
- Participate in setting yearly income targets and expenditure budgets
- Ensure each of the contracts within remit are delivered to achieve value for money and meet all financial targets
- To exploit income opportunities through the development of contracts and Services Level Agreements (SLA's) with other organisations
- Ensure that Hotel Services provide value for money within available resources, challenging and action planning effectively
- Ensure that SLA's and Contracts provided to external organisations deliver the required contribution to the Division
- Actively explore opportunities for income generation through internal and external business development
- Ensures that schemes are designed and implemented to meet cost improvement programmes.
- Ensure that all financial and contractual activities within the Hotel Services function are in accordance with Standing Orders, Standing Financial Instructions and National and Local guidance
Departmental Management and training
- The role will require to work over multi-diverse teams and provide training and support resources to ensure that services remain efficient and effective
- The role will support any future development of the department and team and you will be involved in supporting recruitment and retention programs, where required.
Job description
Job responsibilities
Business Liaison Duties
- Have an awareness of business issues and highlight any risks associated with the implementation of new and ongoing applications.
- Work alongside the organisational users in order to analyse and document business requirements and their related benefits and support when implementing contractual applications.
- Manage the performance of contracts and provide regular updates and reports to the Deputy General Manager for Hotel Services
- To lead the implementation of improvement efficiencies and to support Trust leads to make operational/strategic change where required
- Responsibility for developing, compiling and reviewing of specifications within Hotel Services, in conjunction with service users
- Manage contracts against key performance targets and measures
- Prepare the Trust framework for setting and measuring performance outcomes for services within areas of responsibility
Communication
The post holder will require highly developed communication and facilitation skills as communication will be required across a wide range of staff including:
- Chairman
- Chief Executive
- Executive and Non-Executive Directors
- Divisional Associate Directors
- Department Heads
- Contractors
- Maintain effective communication with all Trust staff relating to the contracts, where applicable
- Align protocols, procedures and pathways with effective contracts management
- Resolve any queries or questions in relation to contracts and associated systems in clinical and non-clinical settings.
- Plan business change requirements (including training) with clinical and non-clinical areas, coordinating with departmental leads, to meet the change needs of contract needs
- Promote good working relationships between contracts.
- Liaise with and work with equivalent colleagues at other relevant organisations and support users across multiple sites where appropriate.
- Communicate with commercial companies and professional groups as required.
- Input into the Trusts strategies as relevant
- Participate in both internal and external contract reviews.
Management and Leadership
- Act autonomously as a contract specialist within the Hotel Services department.
- The role will require multiple workload balances and may require, at short notice, projects being changed to support the Trust needs.
- Manage a workload on a daily basis, prioritising as required
- Use specialist knowledge and experience to encourage the effective use of clinical and on-clinical information across the Acute and Community areas
- Take a project lead making sure that the business needs are met by the application
- Use negotiating skills, balancing the requirements in conflicting circumstances
- Work within a project management framework such as PRINCE2
- Personal resilience and ability to prioritise work in a complex environment and meet challenging deadlines through effective time/workload management.
Stakeholder Engagement
- Assist stakeholders in accessing real time information for the effective management of contracts through effective business change and support
- Ensure functionality being delivered will meet the needs of the Clinical and non-clinical services
- Where realised formulate new working procedures in both clinical and non-clinical settings to support business change
- Work towards the ethos of departments becoming accountable for service delivery changes
Development and Deployment
- Undertake deployment of applications to key stakeholders
- Undertake system administration to enable and be adhered to by members of the Trust staff
- Undertake development of change, within specialist areas, if required
- Investigate innovative ways of implementing business change, researching users preferences and suggesting changes to where possible to meet this.
- Support the delivery of the any programmes with the Trust.
- Take a lead role and influence change in business process reviews with user groups.
- Ensure benefits realisation following implementation of new systems.
- Provide liaison and co-ordination between the key departments and the users in clinical and non-clinical settings
- Influence and take part in producing procedures around processes within the Trust in clinical and non-clinical settings.
- Monitor data quality and report back to users encouraging / influencing change in order to increase data quality.
- Perform annual reviews, analysing systems and reassessing where required.
Budgetary and Financial Management
- In conjunction with the Deputy General Manager for Hotel Services ensure the effective management of budgets and income targets
- Identify cost saving opportunities and develop associated plans, working with key stakeholders as appropriate
- Participate in setting yearly income targets and expenditure budgets
- Ensure each of the contracts within remit are delivered to achieve value for money and meet all financial targets
- To exploit income opportunities through the development of contracts and Services Level Agreements (SLA's) with other organisations
- Ensure that Hotel Services provide value for money within available resources, challenging and action planning effectively
- Ensure that SLA's and Contracts provided to external organisations deliver the required contribution to the Division
- Actively explore opportunities for income generation through internal and external business development
- Ensures that schemes are designed and implemented to meet cost improvement programmes.
- Ensure that all financial and contractual activities within the Hotel Services function are in accordance with Standing Orders, Standing Financial Instructions and National and Local guidance
Departmental Management and training
- The role will require to work over multi-diverse teams and provide training and support resources to ensure that services remain efficient and effective
- The role will support any future development of the department and team and you will be involved in supporting recruitment and retention programs, where required.
Person Specification
Qualifications
Essential
- Minimum of 1st degree or equivalent
- Evidence of continuing personal development
- Knowledge and experience equivalent to Masters Level including Management qualification
Experience
Essential
- Staff management and leading a team
Desirable
- Budget management - including monitoring expenditure and identifying savings
- Experience of developing business cases
- Operational management experience
- Experience in the management of patient pathways from a RTT and national cancer waiting times perspective
Skills
Essential
- Understanding of national NHS policy and targets
- Good interpersonal, oral and written skills including chairing meetings and report writing
- Numerate with excellent analytical skills/ability
- Excellent problem solving skills
- Advanced IT skills with Microsoft office
- Ability to negotiate with and influence staff at all levels
- Ability to manage time/priorities
Personal Qualities
Essential
- Well organised and practical approach to work
- Pays attention to detail
- Ability to work under pressure in a dynamic environment
- Flexible
- Ability to work on own
- Positive and motivated
Person Specification
Qualifications
Essential
- Minimum of 1st degree or equivalent
- Evidence of continuing personal development
- Knowledge and experience equivalent to Masters Level including Management qualification
Experience
Essential
- Staff management and leading a team
Desirable
- Budget management - including monitoring expenditure and identifying savings
- Experience of developing business cases
- Operational management experience
- Experience in the management of patient pathways from a RTT and national cancer waiting times perspective
Skills
Essential
- Understanding of national NHS policy and targets
- Good interpersonal, oral and written skills including chairing meetings and report writing
- Numerate with excellent analytical skills/ability
- Excellent problem solving skills
- Advanced IT skills with Microsoft office
- Ability to negotiate with and influence staff at all levels
- Ability to manage time/priorities
Personal Qualities
Essential
- Well organised and practical approach to work
- Pays attention to detail
- Ability to work under pressure in a dynamic environment
- Flexible
- Ability to work on own
- Positive and motivated
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
