Job summary
12.5 hours per week, Wednesday - 13:00 - 17:00
Thursday 12:30-17:00
Friday 13:00 - 17:00
Orchard Centre has a vacancy for a part-time receptionist working as part of a full-time job share.
Processing all calls to the clinic, dealing with staff, patient, and the general public. You will need to have good communication skills and telephone manner, and be able to work on your own initiative.
You will need to have had previous reception experience, word processing and/or computer skills.
You will be required to cover your colleague's annual leave as planned and sickness at short notice.
Main duties of the job
The post-holder will provide an effective reception service. At all times presenting a welcoming user-friendly image. Providing confidential, accurate and efficient clerical support to all departments within the clinic.
About us
Come and join a Trust rated Outstanding by the CQC. South Warwickshire NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further. We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity. Our values can be summed up in one sentence. We are 'Trusted to provide safe, effective and compassionate care'. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
Job description
Job responsibilities
Meeting, greeting and providing a welcoming reception for all staff, patients and members of the general public visiting, and to ensure that at all times the reception duties are carried out to the highest standards.
Responsible for processing all telephone calls to the hospital
Job description
Job responsibilities
Meeting, greeting and providing a welcoming reception for all staff, patients and members of the general public visiting, and to ensure that at all times the reception duties are carried out to the highest standards.
Responsible for processing all telephone calls to the hospital
Person Specification
Qualifications
Essential
- Education to secondary school standard
- GCSE or equivalent in Maths and English at grade C or above
- Customer Care skills - NVQ level 2 or working towards
- Computer literate
Desirable
- Switchboard training preferable
Experience
Essential
- Experience of reception duties
Desirable
- Experience of switchboard
- Experience in Healthcare environment
Skills
Essential
- Competent IT skills
- Ability to comprehend and work within the Trust Policies of Data Protection, Equal Opportunities and Health and Safety
- Ability to cope working in a stressful environment and with emotional or aggressive patients and carers
- Excellent command of the English language
- Excellent written, verbal and nonverbal communication skills
- Good negotiating skills
- Ability to multitask
- Excellent telephone manner
Desirable
- Knowledge of a computerised booking/appointment system
- Understanding of therapy role and terminology
Prosonal Qualities
Essential
- Organised and able to prioritise
- Flexible and reliable
- Able to work effectively under pressure and frequently difficult/distressing circumstances
- Able to work on their own but also as part of a team
- Calm and courteous when dealing with callers and personal request
- Good problem-solving skills
- Efficient manner in dealing with general public
Other
Essential
- Flexible to cover annual leave and sickness
Person Specification
Qualifications
Essential
- Education to secondary school standard
- GCSE or equivalent in Maths and English at grade C or above
- Customer Care skills - NVQ level 2 or working towards
- Computer literate
Desirable
- Switchboard training preferable
Experience
Essential
- Experience of reception duties
Desirable
- Experience of switchboard
- Experience in Healthcare environment
Skills
Essential
- Competent IT skills
- Ability to comprehend and work within the Trust Policies of Data Protection, Equal Opportunities and Health and Safety
- Ability to cope working in a stressful environment and with emotional or aggressive patients and carers
- Excellent command of the English language
- Excellent written, verbal and nonverbal communication skills
- Good negotiating skills
- Ability to multitask
- Excellent telephone manner
Desirable
- Knowledge of a computerised booking/appointment system
- Understanding of therapy role and terminology
Prosonal Qualities
Essential
- Organised and able to prioritise
- Flexible and reliable
- Able to work effectively under pressure and frequently difficult/distressing circumstances
- Able to work on their own but also as part of a team
- Calm and courteous when dealing with callers and personal request
- Good problem-solving skills
- Efficient manner in dealing with general public
Other
Essential
- Flexible to cover annual leave and sickness
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
