Front of House Assistant - Café Lomas

Job description

Job responsibilities

Key Result Areas

Working with the team to ensure the smooth and successful day to day running of Caf/Kitchen Lomas and The Lomas Hospitality Suite.

Ensuring the Health and Wellbeing Information Centre is clean and ready for service each day.

Preparation of menu items in readiness of service times.

Freshly prepare and serve food to order.

Support caf/kitchen with its day to day administration including: cash handling using an EPOS till and card machine, ordering and receiving supplies and retail stock.

Ensure all work procedures are in line with the good practice of The South Warwickshire NHS Trust and data protection rules are adhered to.

To follow the monitoring systems as detailed in the HACCP.

To ensure good stock rotation and the security of said stock.

To adhere to the cleaning schedule and to ensure clean as you go rules are followed, ensuring the kitchen and front of house are clean and tidy at all times.

To report discovered defects within the caf Lomas area.

To be responsible for the safe use of equipment including the electronic cash register, coffee barrister machine and adhering to training given and standing financial instructions.

To adhere to all Trust policy, Food Hygiene Policy and associated codes of practice and Food Hygiene legislation.

To provide a polite and courteous service and always be aware of the customers needs and special requirements such as allergens.

To monitor and collate customer requests and feedback using the documentation as instructed.

Oversee the work of staff, work experience team members or volunteers for which you will be responsible, delegating tasks as appropriate.

To report any injury or accident to self or others to the HWBIC Co-ordinator.

To be aware of the conditions associated with a working kitchen, physical, hot and exposed to dirt, dust and noise. Wearing PPE when required.

Knowledge, Skills and Experience

Customer service experience face to face and via the telephone.

Ability to monitor and collate data efficiently.

Experience of keeping accurate records for audit on orders, deliveries, cleaning, food hygiene related systems and food waste.

Knowledge of food hygiene measured by the Level 2 in food hygiene plus ongoing refresher training.

Manual Handling.

Health & Safety at work.

COSHH.

Epos Till System.

Awareness of food allergies and dietary requirements and able to confidently access this information.

A genuine interest in food and nutrition and working in a busy community setting.

Sound knowledge of cooking procedures.

Measurable Result Areas

To ensure compliance with all Company policies, procedures and statutory regulations including human resources, site rules, Health & Safety, safe working practices, hygiene, cleanliness, fire and COSHH. This will include your awareness of any specific hazards in your work place.

Communications and Working Relationships

Close working relationships with SWFT Clinical Services.

All levels of staff, patients and visitors.

Person Specification

Qualifications

Essential

• Food Hygiene level 2
• Health and Safety
• Good general education

Desirable

• Nutrition and allergen knowledge
• Customer service
• NVQ Catering

Experience

Essential

• Previous experience of simple food and drink preparation and service

Desirable

• Ability to work independently and managing appropriate work load
• Knowledge of HACCP
• Experience working with Volunteers
• Knowledge of Health and Safety and COSHH
• Baking experience preferably in retail

Skills

Essential

• Evidence of excellent interpersonal skills, to communicate effectively with staff, patients and all visitors to The HWBC and Stratford Hospital
• Ability to use equipment associated to a Catering/retail environment i:e till and coffee machine

Personal Qualities

Essential

• Professional and enthusiastic manner
• Flexible in working in a diverse community, accommodating of the challenging, demanding and busy environment
• Adaptability, flexibility and ability to multi-task
• Ability to manage own workload and time
• Self-motivated
• Team player

Other

Essential

• Display a flexible approach to work and the ability to cope with changes in environment and new technology
• Able to work under pressure and to deadlines
• Keen to develop personal skills
• Numerate and able to collate information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

South Warwickshire University NHS Foundation Trust

Address

Stratford Hospital

Arden Street

Stratford Upon Avon

CV37 6NX

Employer's website

https://www.swft.nhs.uk/ (Opens in a new tab)