Job summary
Digital Transformation Support Officer - £23,500 per annum (pro rata)
Innovate Healthcare Services is a joint venture company of South Warwickshire NHS Foundation Trust (SWFT) and George Eliot Hospital NHS Trust (GEH). It is a staff led company, with a mission to provide the best technology solutions and support to our Trusts.
Innovate are looking for Digital Transformation Support Officers who will provide face-to-face support for staff with the use of clinical systems within the organisations. The team works closely with the Digital Transformation Project team to support local and national project implementations alongside the scheduled 'business as usual' offerings. This will include the provision of support in both virtual and actual environments.
If you are a current NHS Employee (or have been within the last 12 months) you can choose to retain your NHS Agenda For Change Salary and NHS Terms and Conditions.
Previous candidates need not apply.
Main duties of the job
The position will require experience in supporting and coaching staff in the use of Digital Technology, ideally within the NHS. You will be experienced in managing your own workload; and have excellent computer and communication skills. You will be able to cope with significant pressure, short deadlines and a high workload.
This position will require some flexibility around working patterns in order to provide the necessary support to the service. It will include some out of hours working, to include evenings, nights, weekends and Bank Holidays. It will be based at Warwick, but travel to other sites will be essential. Full and Part Time positions are available.
About us
Innovate is a staff led company, with a mission to provide the best technology solutions and support to our Trusts.
Job description
Job responsibilities
Job Purpose
To provide support for a range of users. This will include planning, organisation and delivery of face to face or virtual support and coaching. Documentation and evaluation of the learning provided is also a key task. Although this post is based at Warwick, there will be the requirement to provide support at other locations in Warwickshire
Key Duties
Management Responsibilities
- To manage and organise own workload, prioritising where necessary.
- To work unsupervised.
Preparation and Evaluation
- Develop support materials for end-users.
- Carry out performance assessments to determine the skills gaps between current and desirable skill levels.
- Deliver an appropriate mix of formal and informal skills support activities.
- Log and record all support activity and its outcome
- Obtain feedback using an evaluation process, record and monitor the quality of support making improvements in service delivery where required.
- Provide feedback and encouragement to learners and offer progression opportunities.
- Identify development opportunities additional / specific needs and provide further support and assistance to those users who require it.
- Assist in the maintenance and provision of management information and statistics in relation to the needs of the department.
- Ensure that all support materials meet relevant quality criteria and are reviewed in accordance with quality management processes.
Coaching
- Work on a flexible basis to support computer users through 1-1 and small group coaching/facilitation. On occasions this may require working evenings, nights, weekends and bank holidays to support a system go live and meet the needs of a 24-hour, 7-day week service organisation.
- Develop ICT skills and support staff in the application and understanding of Microsoft Office Professional software including mouse and pc skills as well as any other electronic applications at basic, intermediate and, where applicable, advanced levels.
- Responsibility for working with staff on a one-to-one basis to overcome any difficulties encountered using any electronic application.
- Support and coach learners using relevant learning technologies and environments.
- Adhere to confidentiality when supporting users on a live systems containing patient information.
- Ensure users are aware of the Data Protection Act and other relevant legislation and guidelines and that they use IT systems effectively and securely.
- Inform staff of the Companys audit trail and its relation and effectiveness to the use of the Trusts IT systems.
- Assist in support for externally accredited courses.
- Prepare and deliver relevant presentations to support ICT-enabled change, as appropriate
Communication
- Liaise with other internal or external staff to identify those who need additional support.
- Co-ordinate learning and other stakeholder engagement activities with Business Change and Communications
- Assist in the development of relevant content for publication on Intranets and other web sites.
- Communicate with other members of Warwickshire Digital and Technology Services, other users as necessary.
- Answer telephone queries about electronic applications, Microsoft applications and user set-up and provide help and support in these areas.
Other Duties and Responsibilities
- Promote Health and Safety legislation, promoting high standards and acting immediately on hazards or unsafe practices.
- Maintain the learning environment to an acceptable standard.
- Undertake reasonable duties required by the Service Lead, as appropriate.
- Provide short-term cover for colleagues during periods of leave.
- Ensure that all Company standards are maintained and monitored to improve the quality of care to all who come in contact with the team
- Every employee has a duty to take reasonable care of the Health and Safety of him/herself and other persons who may be affected by his/her acts or omissions at work, and to co-operate with Warwickshire Digital and Technology Services to ensure that statutory and Company regulations are complied with.
- Participate in appraisals and personal reviews and work to achieve agreed set objects.
- Participate in team, professional and personal development activities and promote commitment to continuous development and improvement.
Key objectives
To work as part of the Digital Transformation team providing support to projects, Business as Usual workstreams, and users in the wider organisation
Responsible for staff/equipment/budget
Not applicable.
Job description
Job responsibilities
Job Purpose
To provide support for a range of users. This will include planning, organisation and delivery of face to face or virtual support and coaching. Documentation and evaluation of the learning provided is also a key task. Although this post is based at Warwick, there will be the requirement to provide support at other locations in Warwickshire
Key Duties
Management Responsibilities
- To manage and organise own workload, prioritising where necessary.
- To work unsupervised.
Preparation and Evaluation
- Develop support materials for end-users.
- Carry out performance assessments to determine the skills gaps between current and desirable skill levels.
- Deliver an appropriate mix of formal and informal skills support activities.
- Log and record all support activity and its outcome
- Obtain feedback using an evaluation process, record and monitor the quality of support making improvements in service delivery where required.
- Provide feedback and encouragement to learners and offer progression opportunities.
- Identify development opportunities additional / specific needs and provide further support and assistance to those users who require it.
- Assist in the maintenance and provision of management information and statistics in relation to the needs of the department.
- Ensure that all support materials meet relevant quality criteria and are reviewed in accordance with quality management processes.
Coaching
- Work on a flexible basis to support computer users through 1-1 and small group coaching/facilitation. On occasions this may require working evenings, nights, weekends and bank holidays to support a system go live and meet the needs of a 24-hour, 7-day week service organisation.
- Develop ICT skills and support staff in the application and understanding of Microsoft Office Professional software including mouse and pc skills as well as any other electronic applications at basic, intermediate and, where applicable, advanced levels.
- Responsibility for working with staff on a one-to-one basis to overcome any difficulties encountered using any electronic application.
- Support and coach learners using relevant learning technologies and environments.
- Adhere to confidentiality when supporting users on a live systems containing patient information.
- Ensure users are aware of the Data Protection Act and other relevant legislation and guidelines and that they use IT systems effectively and securely.
- Inform staff of the Companys audit trail and its relation and effectiveness to the use of the Trusts IT systems.
- Assist in support for externally accredited courses.
- Prepare and deliver relevant presentations to support ICT-enabled change, as appropriate
Communication
- Liaise with other internal or external staff to identify those who need additional support.
- Co-ordinate learning and other stakeholder engagement activities with Business Change and Communications
- Assist in the development of relevant content for publication on Intranets and other web sites.
- Communicate with other members of Warwickshire Digital and Technology Services, other users as necessary.
- Answer telephone queries about electronic applications, Microsoft applications and user set-up and provide help and support in these areas.
Other Duties and Responsibilities
- Promote Health and Safety legislation, promoting high standards and acting immediately on hazards or unsafe practices.
- Maintain the learning environment to an acceptable standard.
- Undertake reasonable duties required by the Service Lead, as appropriate.
- Provide short-term cover for colleagues during periods of leave.
- Ensure that all Company standards are maintained and monitored to improve the quality of care to all who come in contact with the team
- Every employee has a duty to take reasonable care of the Health and Safety of him/herself and other persons who may be affected by his/her acts or omissions at work, and to co-operate with Warwickshire Digital and Technology Services to ensure that statutory and Company regulations are complied with.
- Participate in appraisals and personal reviews and work to achieve agreed set objects.
- Participate in team, professional and personal development activities and promote commitment to continuous development and improvement.
Key objectives
To work as part of the Digital Transformation team providing support to projects, Business as Usual workstreams, and users in the wider organisation
Responsible for staff/equipment/budget
Not applicable.
Person Specification
Experience
Essential
- Experience
- Qualifications
Person Specification
Experience
Essential
- Experience
- Qualifications
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
