Job summary
Job Title Learning & Development Administration Apprentice
Qualification Level 2 Customer Service Practitioner
Location/ Base Warwick Hospital
Department Learning and Development
Salary Band 2 (75%)
Duration 15 Months
Working Week/ Hours 37.5 Hours per week (inclusive of 1 day a week study)
Apprenticeship and Provider Pier Technology
Eligibility - To meet the eligibility criteria for government funded apprenticeship schemes you must be:
- aged 16 or over
- been resident in the UK/EU for the last 3 years
Desirable GCSE Grade 3-9 (D-A) in English and Maths is desirable but not essential as you will be required to complete a Functional Skills at Level 1 or 2 Functional Skills English, Maths (if applicable).
South Warwickshire NHS Foundation Trust (SWFT) is looking to recruit an enthusiastic and self-motivated apprentice to work within the Warwick/Kenilworth District Nursing Team based at Cape Road Clinic, Warwick. This is a fantastic opportunity to develop administrate and customer service skills, learning on the job whilst also having the opportunity to obtain a nationally recognised qualification
Main duties of the job
To be trained to carry out all aspects of administration for the Warwick/Kenilworth District Nursing team and acquire knowledge of administrative systems, office procedures and data input procedures through on-the-job training.
About us
Come and join a Trust rated Outstanding by the CQC. South Warwickshire NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.
Our values can be summed up in one sentence. We are 'Trusted to provide safe, effective and compassionate care'. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
Job description
Job responsibilities
To undertake under supervision and with training the following aspects:
- General secretarial duties to support the department
- Stock management, reporting and ordering stock where necessary
- Assisting with HR Functions for the department
- Dealing with general, non-clinical enquires, both face to face and on the telephone
- Managing own workload
- Daily diary management
Communication and Relationship skills:
- To have excellent customer service
- To be able to communicate clearly in writing and verbally, even when there may be communication difficulties.
- To follow legislation, policies and procedures.
- To ensure confidentiality of information at all times
Knowledge, Training and Experience:
- To undertake and complete required elements of the apprenticeship framework in allocated time frame which includes:-
- A Regulated Qualifications Framework (RQF)
- A Certificate
- Functional Skills
- Employment Responsibilities and Rights (ERR)
- Personal Learning and Thinking Skills (PTLS)
- To attend college/study sessions as required
- To develop skills, knowledge and experience in all aspects NHS administration through on the job training, attending training/study session and completion of apprenticeship framework
- To utilise knowledge and skills gained at college/training into practice within the workplace
- Undertake Statutory and Mandatory training as required
Analytical and Judgemental Skills:
- To use own judgement and problem solve as appropriate under supervisor guidance
- Be able to demonstrate an energetic, dynamic and positive approach to challenging situations.
Planning and Organisational Skills:
- Work within the limits of own competence and responsibility and refer issues beyond these limits to supervisor or appropriate person
- Uses and maintains resources efficiently and effectively
- Manage own time and organise own work to meet deadlines
- Manage own times to ensure college work completed within specified time frame
- To be flexible and supportive member of the team
Physical Skills:
- Requires hand to eye co-ordination and manipulation skills
- Ability to input data into electronic or paper based systems
- Standard keyboard skills
Responsible for Policy and Service Development Implementation
- To adhere to Trusts policies, procedures and guidelines
- To comply with departmental policies and processes
- To report any area of concern to supervisor or department line manager
Responsibilities for Financial and Physical Resources:
- To be responsible for the safe use of all equipment and resources
Responsibilities for Information Resources:
- To use paper and computerised system to process and update information in relation to work activities.
- To participate in Trust surveys as required.
Freedom to Act:
- Although the post holder will need to demonstrate use of initiative, work will be supervised and managed in accordance with Trusts policies, procedures and apprenticeship framework.
Physical Effort:
- This is an office based role and there will be long periods of sitting.
Mental Effort:
- There will be a frequent requirement for concentration when inputting data and answering queries.
Emotional Effort:
- There will be rare exposure to distressing or emotional circumstances as a requirement for this post.
Working Conditions:
- This will be an office based role.
Professional:
- Demonstrate key attitude and behaviour to reflect the Trusts core values, vision and culture.
- Participate in annual appraisals.
- Behave in a professional manner at all times.
- Demonstrate own duties to any new starters where appropriate.
Health and Safety:
- To be responsible for working in such a way as to ensure the Health and Safety of yourself, other staff, patients and members of the public
- Maintain a safe and tidy working environment
- To report any health and safety concerns to supervisor or departmental manager
- To use resources as effectively as possible, including equipment
- To comply with Trust Fire Regulations
- To adhere to Trusts Dress Code/uniform policy
The above duties and responsibilities are intended to represent current priorities and are not meant to be a conclusive list as the role will inevitably vary and develop over time. The post holder may from time to time be asked to undertake other reasonable duties. Any change will be made in discussion with the post holder in the light of service needs.
Job description
Job responsibilities
To undertake under supervision and with training the following aspects:
- General secretarial duties to support the department
- Stock management, reporting and ordering stock where necessary
- Assisting with HR Functions for the department
- Dealing with general, non-clinical enquires, both face to face and on the telephone
- Managing own workload
- Daily diary management
Communication and Relationship skills:
- To have excellent customer service
- To be able to communicate clearly in writing and verbally, even when there may be communication difficulties.
- To follow legislation, policies and procedures.
- To ensure confidentiality of information at all times
Knowledge, Training and Experience:
- To undertake and complete required elements of the apprenticeship framework in allocated time frame which includes:-
- A Regulated Qualifications Framework (RQF)
- A Certificate
- Functional Skills
- Employment Responsibilities and Rights (ERR)
- Personal Learning and Thinking Skills (PTLS)
- To attend college/study sessions as required
- To develop skills, knowledge and experience in all aspects NHS administration through on the job training, attending training/study session and completion of apprenticeship framework
- To utilise knowledge and skills gained at college/training into practice within the workplace
- Undertake Statutory and Mandatory training as required
Analytical and Judgemental Skills:
- To use own judgement and problem solve as appropriate under supervisor guidance
- Be able to demonstrate an energetic, dynamic and positive approach to challenging situations.
Planning and Organisational Skills:
- Work within the limits of own competence and responsibility and refer issues beyond these limits to supervisor or appropriate person
- Uses and maintains resources efficiently and effectively
- Manage own time and organise own work to meet deadlines
- Manage own times to ensure college work completed within specified time frame
- To be flexible and supportive member of the team
Physical Skills:
- Requires hand to eye co-ordination and manipulation skills
- Ability to input data into electronic or paper based systems
- Standard keyboard skills
Responsible for Policy and Service Development Implementation
- To adhere to Trusts policies, procedures and guidelines
- To comply with departmental policies and processes
- To report any area of concern to supervisor or department line manager
Responsibilities for Financial and Physical Resources:
- To be responsible for the safe use of all equipment and resources
Responsibilities for Information Resources:
- To use paper and computerised system to process and update information in relation to work activities.
- To participate in Trust surveys as required.
Freedom to Act:
- Although the post holder will need to demonstrate use of initiative, work will be supervised and managed in accordance with Trusts policies, procedures and apprenticeship framework.
Physical Effort:
- This is an office based role and there will be long periods of sitting.
Mental Effort:
- There will be a frequent requirement for concentration when inputting data and answering queries.
Emotional Effort:
- There will be rare exposure to distressing or emotional circumstances as a requirement for this post.
Working Conditions:
- This will be an office based role.
Professional:
- Demonstrate key attitude and behaviour to reflect the Trusts core values, vision and culture.
- Participate in annual appraisals.
- Behave in a professional manner at all times.
- Demonstrate own duties to any new starters where appropriate.
Health and Safety:
- To be responsible for working in such a way as to ensure the Health and Safety of yourself, other staff, patients and members of the public
- Maintain a safe and tidy working environment
- To report any health and safety concerns to supervisor or departmental manager
- To use resources as effectively as possible, including equipment
- To comply with Trust Fire Regulations
- To adhere to Trusts Dress Code/uniform policy
The above duties and responsibilities are intended to represent current priorities and are not meant to be a conclusive list as the role will inevitably vary and develop over time. The post holder may from time to time be asked to undertake other reasonable duties. Any change will be made in discussion with the post holder in the light of service needs.
Person Specification
Qualifications
Essential
- Must meet Apprenticeship entry level 1 criteria in Maths and English, or equivalent qualifications and grades
Desirable
- Minimum of 4 GCSE Grade A-C
Experience
Essential
- Experience of dealing with people
- Standard keyboard skills and ability to use IT equipment
Desirable
- Understanding of the Data Protection Act & Confidentiality
- Experience of being part of a team
- Demonstration of previous work experience paid or voluntary
Skills
Essential
- Excellent written and verbal communication skills
- Willingness to learn new skills and apply in workplace
- Demonstrates commitment to role
- Ability to work under pressure and meet deadlines
- Accuracy and attention to detail
Personal Qualities
Essential
- Flexible attitude and ability to work as part of a team and on their own
- Motivated and enthusiastic
- Adaptable
- Self-motivated
- Punctual and reliable
Other
Essential
- Flexible to work the hours required of the post
- Able to pass Occupational Health Clearance
- Understands the purpose and structure of the apprenticeship scheme
- Must be able to attend apprenticeship training days (this could include travel to college/training provider location)
- Adheres to dress code
- Passes DBS check requirements
Person Specification
Qualifications
Essential
- Must meet Apprenticeship entry level 1 criteria in Maths and English, or equivalent qualifications and grades
Desirable
- Minimum of 4 GCSE Grade A-C
Experience
Essential
- Experience of dealing with people
- Standard keyboard skills and ability to use IT equipment
Desirable
- Understanding of the Data Protection Act & Confidentiality
- Experience of being part of a team
- Demonstration of previous work experience paid or voluntary
Skills
Essential
- Excellent written and verbal communication skills
- Willingness to learn new skills and apply in workplace
- Demonstrates commitment to role
- Ability to work under pressure and meet deadlines
- Accuracy and attention to detail
Personal Qualities
Essential
- Flexible attitude and ability to work as part of a team and on their own
- Motivated and enthusiastic
- Adaptable
- Self-motivated
- Punctual and reliable
Other
Essential
- Flexible to work the hours required of the post
- Able to pass Occupational Health Clearance
- Understands the purpose and structure of the apprenticeship scheme
- Must be able to attend apprenticeship training days (this could include travel to college/training provider location)
- Adheres to dress code
- Passes DBS check requirements
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
