South Warwickshire NHS Foundation Trust

Café Lomas Coordinator

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Job summary

We are looking for an energetic, friendly person to join our team and co-ordinate the day to day operations in Cafe Lomas and the Lomas Suite at The Health and Wellbeing Information Centre at Stratford Hospital.

You will need to have hands on experience and be flexible. You will oversee the day-to-day running of the cafe and hospitality in the Lomas Suite, whilst helping to create a friendly, relaxing and professional environment. Along with helping us to grow the business, you will be responsible for our Front of House staff. A team player who can work alongside volunteers, staff, patients and visitors to the hospital, with outstanding communication and customer service skills.

Whilst ensuring that we meet high standards in all aspects of cleanliness, allergen information and H&S, our ideal candidate will have the ability to implement improvements and have a natural and creative interest in food and healthy eating whilst utilising local suppliers where possible. You will need to be a compassionate and personable individual who thrives on their days being full of variety. It is a vibrant community space with a firm focus on the health and wellbeing of all our customers.

Main duties of the job

Job Purpose:

The Health and Wellbeing Information Centre (HWIC) provides a welcoming environment where information is available on a wide range of supportive services available to the population of Stratford-upon-Avon and South Warwickshire. This is a community space serving the people in our community, working in partnership with local charities and groups. Based at Stratford Hospital the Health and Wellbeing Information Centre comprises of The Information Centre, Cafe Lomas and Lomas Suite.

The post holder will be responsible for the provision of healthy, seasonal menus and appropriate retail offerings for service in Cafe Lomas and Lomas Suite. Cafe Lomas is a, healthy living, community focused food and drink provider situated in the Health and Wellbeing Information Centre at Stratford hospital.

This is a hands on role which includes cooking as well as overseeing the day to day running of Cafe Lomas, its staff and the provision of hospitality in the Lomas Suite. The role will require you to be creative using local produce (where possible) to prepare, cook and serve seasonal dishes. With a firm focus on budget, waste and stock control.

You will also be responsible for the ordering of all retail stock items.

The Health and Wellbeing Information Centre Manager is responsible for the overall running of the Centre but on a day-to-day basis you will be supervising the Front of House Assistant, coordinating volunteers and reporting to the Volunteering & HWIC Coordinator.

About us

Come and join a Trust rated Outstanding by the CQC. South Warwickshire NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further. We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity. Our values can be summed up in one sentence. We are Trusted to provide safe, effective and compassionate care. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesnt matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.

Date posted

15 September 2021

Pay scheme

Agenda for change

Band

Band 3

Salary

£20,330 to £21,777 a year

Contract

Permanent

Working pattern

Full-time

Reference number

203-SS5909

Job locations

Cafe Lomas G26062

Stratford-upon-Avon

CV37 6NX

Job description

Job responsibilities

Key Result Areas:

Supporting the HWIC Manager to ensure the smooth and successful day to day running of Caf Lomas, Lomas Suite and the Health and Wellbeing Information Centre.

To produce a seasonal menu, order, cook and serve food items and beverages, including hospitality in line with Trust policy to patients, visitors and staff.

Ensuring the Health and Wellbeing Information Centre is clean and ready for service and monitored throughout the day.

Preparation of menu items in readiness of service times.

Ensure food is freshly baked, cooked and prepared and served to order.

Coordinate day to day administration including cash handling, using an EPOS till and card machine, and end of day process for balancing sales and receipt.

Responsible for the ordering and receipt of supplies and retail stock and filing of invoice delivery notes.

Carry out weekly audits in line with Trust procedures.

To follow the monitoring systems as detailed in the HACCP

Responsible for stock levels, rotation and the ordering of replacement items.

Ensure cleaning schedules are followed and recorded and that clean as you go rules are followed, ensuring the kitchen, front of house and HWIC (including the Lomas Suite) are clean and tidy at all times.

To report discovered defects within the Cafe Lomas area.

To be responsible for the safe, correct and economical use of equipment including the electronic cash register, coffee barrister machine and adhering to training given and standing financial instructions.

To ensure a polite and courteous service and always be aware of the customers needs and special requirements.

Ensure allergen and dietary information is kept up to date, recorded and available for audit and accessible to customers at all times.

To adhere to all Trust policy, Food Hygiene Policy and associated codes of practice and Food Hygiene legislation.

To assist with the Front of House caf/kitchen with its day-to-day administration including: cash handling and ordering of supplies using telephone and on line ordering systems

To monitor and collate customer requests and feedback using the documentation as instructed.

Oversee the work of staff or volunteers for which you will be responsible, delegating tasks as appropriate.

To report any injury or accident to self or others to the HWIC Manager.

Ensure all work procedures are in line with the good practice of The South Warwickshire NHS Foundation Trust and data protection rules are adhered to.

To be aware of the conditions associated with a working kitchen, physical, hot and exposed to dirt, dust and noise. Wearing PPE at all times.

To adhere to all Trust policy, Food Hygiene Policy and associated codes of practice and Food Hygiene legislation.

The post will require a degree of flexibility and may occasionally require evening or weekend working.

Knowledge, Skills and Experience

Experience of using IT packages and maintaining databases.

Experience of keeping accurate records for audit on orders, deliveries, cleaning, food hygiene related systems and food waste

Food Hygiene qualification to a minimum of level 2 Food Safety

Manual Handling

Health & Safety at work

COSHH

Customer Care

Epos Till System

NHS England CQUIN Targets for healthy eating

Customer service experience face to face and via the telephone.

Ability to communicate effectively within a team

Awareness of food allergies (including Natashas Law) and dietary requirements and able to confidently access this information

A genuine interest food and nutrition and working in a busy community setting

Catering experience

Measurable Result Areas:

To ensure compliance with all Company policies, procedures and statutory regulations including human resources, site rules, Health & Safety, safe working practices, hygiene, cleanliness, fire and COSHH. This will include your awareness of any specific hazards in your workplace

Communications and Working Relationships

Close working relationships with SWFT Clinical Services

All levels of staff, patients and visitors