Education Practitioner (INTERNAL)

Job summary

The post holder will be responsible for supporting the Education team to prepare, organise and deliver a wide range of in-service training with emphasis on dispatcher onboarding courses. To support the Learning & Development team to deliver the training plans designed to systematically increase the ability, skills and knowledge of the Emergency Operations Centre (EOC) staff. The individual will have a proven track record of positive and effective training, and mentoring skillsto support staff and demonstrate a range of learning styles, and requirements for support. Experience of working in the dispatch environment is desirable.

Please note this vacancy is for internal applicants only.

Main duties of the job

• Carry out training, coaching and mentoring duties as required by the Education Team Leader (EOCs)

• Help to prepare, organize and deliver a wide range of in-service training for EOC staff. Systematically increase the ability, skills and knowledge of EOC staff by providing carefully planned opportunities for development in accordance with personal development plans, and the EOC training strategy.

• Support the monitoring of staff performance in all respects of their EOC duties. Identify staff skills gap/s and provide individual training and coaching to bring about improvements in personal performance.

• Support staff with individual coaching and support to help them reach and maintain the Trust's Quality and Performance targets.

• Support the Education team to ensure workplace induction fornew staff is provided, so that they are aware of all appropriate procedures, policies and information necessary to carry out their role effectively, efficiently, and safely. Proposing changes to EOC policies and working practices through the appropriate forum where the postholder identifies an area of concern.

• Supervise induction groups (normally 12 students), development day sessions, and any bespoke workshops required to facilitate the delivery of education to the EOC s.

About us

Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day.

We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.

If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you.

In return we will equip you with the skills and resources you need to thrive in your role.

You will have opportunities to progress to roles across the Trust and enjoy continuous professional development.

Benefits

• Competitive NHS salary
• A standard working week of 37.5 hours
• Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
• Pay enhancements for out of hours, shift and overtime working
• Generous Pension Scheme
• Career and salary progression
• Car leasing scheme
• Free parking across Trust sites
• Staff networks
• Wide range of discounts from various organisations across the UK

Employer details

Employer name

South Western Ambulance Service NHS Foundation Trust

Address

South Western Ambulance Service NHS Trust, Trust HQ

Abbey Court, Eagle Way

Exeter

EX2 7HY

United Kingdom

Employer's website

https://www.swast.nhs.uk (Opens in a new tab)

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Employer details

Employer name

South Western Ambulance Service NHS Foundation Trust

Address

South Western Ambulance Service NHS Trust, Trust HQ

Abbey Court, Eagle Way

Exeter

EX2 7HY

United Kingdom

Employer's website

https://www.swast.nhs.uk (Opens in a new tab)

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