EMD Team Leader Exeter - Holding Pool (INTERNAL)

Job summary

This vacancy will be for the Exeter EMD Team Leader holding pool. The role of the EMD Team Leader is a highly visible role within the EOC, reporting to the EOC Duty Officer and maintaining responsibility for the day to day management of the EMD's on shift.

Please note, this vacancy is ring-fenced to EMDs with 12 month's experience call taking and experience of mentoring. Interviews will take place on the 27th April for successful applicants.

Main duties of the job

The EMD Team Leader will have responsibility for day to day delivery, performance and operational delivery for call handling within the EOC. They will be responsible for providing assurance to the EOC Duty Officer regards call handling operational delivery and performance.

The EMD Team Leader will be responsible for ensuring safe, effective and high quality call handling, including assisting with planning, resourcing and delivery of performance in accordance with agreed Trust process and policies, ensuring that a culture of excellence and consistent high quality performance is adopted on shift.

The EMD Team Leader will provide day to day line management, supervision and support to the Emergency Medical Dispatchers (EMDs) and Lead EMDs in the form of performance appraisals, developmental feedback, regular 1 to 1, sickness management, team meetings, break allocation and other administrative process as required. The EMD Team Leader will also be required to provide welfare support, advice on the telephone triage (MPDS), process and procedure, SOP application, management of breaks and key system usage.

The EMD Team Leader will be competent and confident to mentor staff and support with any identified learning needs, working in close conjunction with the Quality team and the EOC Duty Officer team as necessary.

About us

Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day.

We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.

The role is based in Exeter, one of the most vibrant, attractive and historically interesting cities in England, with excellent transport links and a great mix of independent shops, cafes and bars.

If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you.

In return we will equip you with the skills and resources you need to thrive in your role.

You will have opportunities to progress to roles across the Trust and enjoy continuous professional development.

Benefits

• Competitive NHS salary
• A standard working week of 37.5 hours
• Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
• Pay enhancements for out of hours, shift and overtime working
• Generous Pension Scheme
• Career and salary progression
• Car leasing scheme
• Free parking across Trust sites
• Staff networks

Wide range of discounts from various organisations across the UK

Employer details

Employer name

South Western Ambulance Service NHS Foundation Trust

Address

Exeter EOC

Exeter

EX2 7HY

Employer's website

https://www.swast.nhs.uk (Opens in a new tab)

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Employer details

Employer name

South Western Ambulance Service NHS Foundation Trust

Address

Exeter EOC

Exeter

EX2 7HY

Employer's website

https://www.swast.nhs.uk (Opens in a new tab)

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