Dispatch Team Leader Bristol - Holding Pool (INTERNAL)

Job summary

Reporting to the Emergency Operations Centre (EOC) Duty Officer, the Dispatch Team Leader role is a highly visible and responsible position within the EOC and is key part of the Emergency Operations Centre Leadership Team.

The Dispatch Team Leader will have responsibility for day to day delivery, performance and operational deployment within their dispatch zone. They will be responsible for providing assurance to the EOC Duty Officer regards all aspects of operational delivery and performance across their dispatch zone.

The Dispatch Team Leader will be responsible for ensuring safe, effective and high quality deployment of resources in accordance with agreed Trust process and policies, ensuring a principle of 'no patient to be kept waiting unnecessarily' and 'respond, review, revise' is consistently adopted.

The Dispatch Team Leader will ensure that all incidents are dispatched on in time and priority order at all times, as determined by triage process or policy, escalating concerns to the EOC Duty Officer.

Main duties of the job

The Dispatch Team Leader will provide day to day management, supervision and support to a team of Dispatchers in the form of performance appraisals, developmental feedback, regular 1 to 1, sickness management, team meetings and other administrative processes as required. The Dispatch Team Leader will also be required to provide welfare support, advice on Dispatch process and procedure, SOP application, management of breaks and key system usage, including C3 CAD and radio systems.

Please note this vacancy is for internal Dispatchers only and successful applicants will be placed into a holding pool.

About us

Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day.

We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.

The role is based in Bristol, a lively yet laid-back city with top class shopping, street food, dynamic events and friendly festivals and excellent national and international transport links.

If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you.

In return we will equip you with the skills and resources you need to thrive in your role.

You will have opportunities to progress to roles across the Trust and enjoy continuous professional development.

Benefits

• Competitive NHS salary
• A standard working week of 37.5 hours
• Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
• Pay enhancements for out of hours, shift and overtime working
• Generous Pension Scheme
• Career and salary progression
• Car leasing scheme
• Free parking across Trust sites
• Staff networks
• Wide range of discounts from various organisations across the UK

Employer details

Employer name

South Western Ambulance Service NHS Foundation Trust

Address

Bristol

Bristol

BS32 4QJ

Employer's website

https://www.swast.nhs.uk (Opens in a new tab)

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Employer details

Employer name

South Western Ambulance Service NHS Foundation Trust

Address

Bristol

Bristol

BS32 4QJ

Employer's website

https://www.swast.nhs.uk (Opens in a new tab)

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