Project Support Officer - Volunteering & Community Services
The closing date is 25 August 2025
Job summary
The post holder will provide comprehensive support to the Volunteering and Community Services Team in the delivery of the Community Resilience Project for Out of Hospital Cardiac Arrest as funded by a grant from NHS Charities Together. The role holder will assist the Community Engagement and Training Officers and Volunteering & Community Services Managers with the timely, efficient and effective delivery of workstreams as part of the Community Resilience Project.
*Please note salary is currently indicative pending job evaluation*
Main duties of the job
The development of processes to be used by the team in increasing the emergency readiness and availability of Public Access Defibrillators including managing orphaned defibrillators; managing unchecked defibrillators; reducing the time taken to make defibrillators live following allocation; processes around the repatriation of defibrillators.
Managing the development, launch and operationalizing of a Community Ambassador Role in all counties across the Trust focused on areas of health inequality.
Developing monitoring, tracking and reporting of progress and performance of all of the component workstreams making up the Community Resilience Programme.
Developing, measuring and reporting against agreed KPIs - both internal and those defined by NHS Charities Together as the sponsoring charity.
Servicing project updates for the Charity Committee and the Operations Oversight Group and for NHS Charities Together in conjunction with the South Western Ambulance Head of Charity.
Acting as first point of contact for enquiries from end users.
Managing elements of the project.
Supporting performance improvement.
Supporting Workstream Managers by developing and managing project related documentation, undertaking quality assurance checks and maintaining key templates up to date, such as the action log, risk, issues and lessons-learned registers.
Supporting the creation and dissemination of slide deck presentations.
About us
Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England of 10,000 square miles and responding to an average of 2,650 incidents every day.
We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.
At the heart of our beautiful and diverse region we employ over 6000 people and are supported by over 575 volunteers.
If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you.
In return we will equip you with the skills, resources and development you need to thrive in your role.
You will have opportunities to progress to roles at a higher pay grade and enjoy continuous professional development.
Benefits
- Competitive NHS salary
- A standard working week of 37.5 hours
- Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
- Pay enhancements for out of hours, shift and overtime working
- Generous Pension Scheme
- Career and salary progression
- Free parking across Trust sites
- Cycle-to-work and other salary sacrifice schemes
- Staff networks
- Access to a wide range of discounts from various organisations across the UK
Details
Date posted
19 August 2025
Pay scheme
Agenda for change
Band
Band 5
Salary
£31,049 to £37,796 a year per annum (salary indicative) (Pending JD sign-off)
Contract
Secondment
Working pattern
Full-time
Reference number
202-7422707
Job locations
South Western Ambulance Service NHS Foundation Trust
Abbey Court, Eagle Way, Sowton Industrial Estate
Exeter
EX2 7HY
Employer details
Employer name
South Western Ambulance Service NHS Foundation Trust
Address
South Western Ambulance Service NHS Foundation Trust
Abbey Court, Eagle Way, Sowton Industrial Estate
Exeter
EX2 7HY
Employer's website
https://www.swast.nhs.uk (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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