Patient Flow Coordinator (INTERNAL)
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Job summary
The Patient Flow Coordinator is a key role within the Operations Delivery Centre structure, act as the initial point of contact for all Trust colleagues reporting and managing barriers to operational delivery. This includes hospital delays, vehicle, equipment and estate issues and non-availability of staff.
Please note that this vacancy is to be put into a Holding Pool for the Patient Flow Co-ordinator role initially. Once a role becomes available and an offer of employment has been made, this will be a permanent offer.
Main duties of the job
Using data from the Hospital Handover Dashboard and external metrics they will be responsible for assisting the flow of operational resources to the most suitable Acute Hospital and will manage handover data quality.
Through consistent interpretation of the Resource Availability Dashboard and liaison with operational resources they will identify and seek to overcome barriers to patient care to maximise availability and uphold the principle that no patient should wait unnecessary for an ambulance.
In line with current best practice utilise agreed guidance documents to provide support to operational colleagues, workshop engineers and approved estate contractors in order to maximise fleet availability and protect Trust assets in order to assist delivery and performance.
Provide initial support and fault triage in attempt to resolve barriers and when necessary, arrange remedial action for a wide range of operational related scenarios.
The Patient Flow Coordinator will report to the Service Delivery Officer and develop key relationships with the Trusts Hospital Ambulance Liaison Officers (HALOs), Fleet and Estates Department, Resource Operations Centre, Community Response Coordinators and wider EOC colleagues.
About us
Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day.
We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.
The role is based in Exeter, one of the most vibrant, attractive and historically interesting cities in England, with excellent transport links and a great mix of independent shops, cafes and bars.
If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you.
In return we will equip you with the skills and resources you need to thrive in your role.
You will have opportunities to progress to roles across the Trust and enjoy continuous professional development.
Benefits
- Competitive NHS salary
- A standard working week of 37.5 hours
- Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
- Pay enhancements for out of hours, shift and overtime working
- Generous Pension Scheme
- Career and salary progression
- Car leasing scheme
- Free parking across Trust sites
- Staff networks
- Wide range of discounts from various organisations across the UK
Details
Date posted
11 August 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
£27,485 to £30,162 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
202-7390282
Job locations
Operations Delivery Centre
Exeter
EX2 7HY
Employer details
Employer name
South Western Ambulance Service NHS Foundation Trust
Address
Operations Delivery Centre
Exeter
EX2 7HY
Employer's website
https://www.swast.nhs.uk (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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