Quality Investigations Officer
The closing date is 14 August 2025
Job summary
A rare and exciting opportunity to join the Patient Safety team as an Investigating Officer has arisen. The successful candidate will support the delivery of quality for the Trust, ensuring safe and high quality services and learning from experience with the welfare of patients and staff at the heart of this role. Collating and analysing data from a variety of sources you will complete reviews of incidents, in line with the principles of the Patient Safety Incident Response Framework (PSIRF). Utilising these skills you will complete a wide variety of investigations for a number of audiences. Your excellent communication skills will be utilised in many forms and you can develop these skills to successfully communicate with patients, families, staff, external organisations and other stakeholders. You would be joining an extremely supportive, proactive team with an opportunity to develop your knowledge and skills.
Main duties of the job
Main duties of this role is the collation and analysis of data, to produce high quality incident investigations and also provide resilience across the Directorate in other roles. The successful candidate will need to have a really 'can do' attitude to their role and responsibilities. We are looking for someone who can integrate with an established and successful team, who are hard-working, resilient and have the most amazing ability to question data, identify learning for the organisation and push for improvement. The successful candidate will have to manage the duties detailed in the job description with empathy, integrity and a positive outlook. If you demonstrate excellent verbal, non-verbal and written communication skills alongside experience in administration, writing high quality reports, great inter personal skills and a really inquiring mind then this may be the job for you.
About us
Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day.
We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.
The role is hybrid, and can be based in either Exeter or Bristol.
If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you.
In return we will equip you with the skills and resources you need to thrive in your role.
You will have opportunities to progress to roles across the Trust and enjoy continuous professional development.
Benefits
- Competitive NHS salary
- A standard working week of 37.5 hours
- Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
- Pay enhancements for out of hours, shift and overtime working
- Generous Pension Scheme
- Career and salary progression
- Car leasing scheme
- Free parking across Trust sites
- Staff networks
- Wide range of discounts from various organisations across the UK
Details
Date posted
05 August 2025
Pay scheme
Agenda for change
Band
Band 5
Salary
£31,049 to £37,796 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
202-7331636
Job locations
Hybrid - Trust HQ or St James
EXETER or BRISTOL
EX2 7HY
South Western Ambulance Service
Great Park Road
Bradley Stoke
Bristol
BS32 4QJ
Employer details
Employer name
South Western Ambulance Service NHS Foundation Trust
Address
Hybrid - Trust HQ or St James
EXETER or BRISTOL
EX2 7HY
Employer's website
https://www.swast.nhs.uk (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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