South Western Ambulance Service NHS Foundation Trust

Systems Development Engineer (INTERNAL)

Information:

This job is now closed

Job summary

This is a post in the IM&T Department providing software services for the 999 service line.

The post holder will be responsible for developing Trust IM&T 999 systems to ensure they provide improved effectiveness and functionality and can provide safe support for patient care and management of Trust services. This includes responsibility for the design, development, testing, and implementation of systems, managing others (inc. 3rd. party suppliers) in the execution of their responsibilities.

Provide efficient and effective support of Information Technology and Computerised systems and services within multiple Clinical Hubs.Be responsible for the efficient and effective deployment and use of IM&T systems and services within the Clinical Hubs and front line Operations across all service lines.

Main duties of the job

  • Provide technical and operational advice and perspective to internal business customers.
  • Test software enhancements to designated systems/modules, develop and maintain comprehensive system documentation, ensuring appropriate change controls are in place and adhered to.
  • In accordance with change control procedures, assist the Business Systems Manager in evaluating the need for technical changes to the operation of designated systems/modules software and execute approved changes.
  • Provide system specialist support to the wider IM&T directorate and other Trust directorates as required.
  • Troubleshoot system issues, providing appropriate solutions and ensuring system continuity wherever applicable.
  • Ensure all identified system faults are reported in a timely efficient manner to system supplier.
  • Ensure all development work is carried out to agreed high levels of quality and in accordance with the Change Management Process.
  • Undertake other such duties as may be required from time to time which fall within the scope of the post.
  • Provide out-of-hours on call cover for the Trust's business critical systems and during key transitions as part of a rota with others. Be a key-holder and work unsupervised outside of normal business hours.
  • Provide reports, as required, to the Business Systems Manager, Head of Operation for Clinical Hubs and Director of Information Management, Technology and Communications, covering hardware and software performance and supplier integrity and probity.

About us

Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England of 10,000 square miles and responding to an average of 2,650 incidents every day.

We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.

At the heart of our beautiful and diverse region we employ over 6000 people and are supported by over 575 volunteers.

If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you.

In return we will equip you with the skills, resources and development you need to thrive in your role.

You will have opportunities to progress to roles at a higher pay grade and enjoy continuous professional development.

Benefits

  • Competitive NHS salary
  • A standard working week of 37.5 hours
  • Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
  • Pay enhancements for out of hours, shift and overtime working
  • Generous Pension Scheme
  • Career and salary progression
  • Car leasing scheme
  • Free parking across Trust sites
  • Cycle-to-work and other salary sacrifice schemes
  • Staff networks
  • Access to a wide range of discounts from various organisations across the UK

Details

Date posted

07 July 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£37,338 to £44,962 a year pa

Contract

Secondment

Working pattern

Full-time

Reference number

202-7225727

Job locations

Exeter EOC

Abbey Court

Exeter

EX2 7HY


Job description

Job responsibilities

For further information about this role please see the attached job description and person specification.

For secondments please add the below as well;

PLEASE NOTE: Internal candidates are asked to seek approval from their current SWASFT line manager prior to applying for this secondment opportunity.

Job description

Job responsibilities

For further information about this role please see the attached job description and person specification.

For secondments please add the below as well;

PLEASE NOTE: Internal candidates are asked to seek approval from their current SWASFT line manager prior to applying for this secondment opportunity.

Person Specification

Education and qualifications

Essential

  • 4 GCSEs at Grade C including mathematics and English
  • Specialist knowledge of a 999 CAD system acquired through prolonged experience in control centre system management.
  • Able to meet the requirements of the Knowledge and Skills Framework for the role.

Desirable

  • European Computer Driving Licence
  • National Ambulance Service Qualification

Previous experience (Paid/ Unpaid relevant to job)

Essential

  • Excellent understanding of systems development within a critical environment using formal methodologies and processes.
  • Significant post qualification previous experience in a similar role
  • Experience of Microsoft operating systems
  • Thorough understanding of Microsoft Office products.

Desirable

  • Keyboard experience
  • Customer handling skills Experience or interest in Healthcare.
  • Experience of computer networks.
  • Experience of CAD systems
Person Specification

Education and qualifications

Essential

  • 4 GCSEs at Grade C including mathematics and English
  • Specialist knowledge of a 999 CAD system acquired through prolonged experience in control centre system management.
  • Able to meet the requirements of the Knowledge and Skills Framework for the role.

Desirable

  • European Computer Driving Licence
  • National Ambulance Service Qualification

Previous experience (Paid/ Unpaid relevant to job)

Essential

  • Excellent understanding of systems development within a critical environment using formal methodologies and processes.
  • Significant post qualification previous experience in a similar role
  • Experience of Microsoft operating systems
  • Thorough understanding of Microsoft Office products.

Desirable

  • Keyboard experience
  • Customer handling skills Experience or interest in Healthcare.
  • Experience of computer networks.
  • Experience of CAD systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

South Western Ambulance Service NHS Foundation Trust

Address

Exeter EOC

Abbey Court

Exeter

EX2 7HY


Employer's website

https://www.swast.nhs.uk (Opens in a new tab)

Employer details

Employer name

South Western Ambulance Service NHS Foundation Trust

Address

Exeter EOC

Abbey Court

Exeter

EX2 7HY


Employer's website

https://www.swast.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Systems Development Manager

Mr Brett Gregory

brett.gregory@swast.nhs.uk

07798684035

Details

Date posted

07 July 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£37,338 to £44,962 a year pa

Contract

Secondment

Working pattern

Full-time

Reference number

202-7225727

Job locations

Exeter EOC

Abbey Court

Exeter

EX2 7HY


Supporting documents

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