Deputy Head of EOC - Clinical Operations and Safety (INTERNAL ONLY)
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Job summary
The Deputy Head of EOCs- Clinical Operations and Safety is a key role in the EOC Leadership team and as such will be a role model for operational staff. Reporting to the Head of EOCs: Clinical Operations, the Deputy Head of EOC has operational responsibility for the efficient and effective day to day management and smooth running of the EOC.
A key part of this role is line management responsibility for the line management of EOC CTLs, ensuring a consistent and highly visible team is developed, with a strong ethos of high quality patient care and a positive & inclusive culture.
The Deputy Head of EOCs- Clinical Operations and Safety will be responsible for assisting the Head of EOCs: Clinical Operations in delivering high quality patient care provided by the Trust, being responsible for ensuring consistent operational working practices and joint working in conjunction with their Deputy Head of EOC counterparts, and other key stakeholders such as the EOC Quality Assurance Manager and QDPL's to make sure best practice is identified and implemented and that the ambition of "one virtual EOC" is fully realised, whilst delivering key performance indicators including H&T, Sickness monitoring, PWBC compliance, team 121's etc.
Main duties of the job
Working closely with senior leaders across both EOCs, the Deputy Head of Clinical Operations and Safety will be responsible for ensuring the delivery of high qualityclinical care, that is provided in a safe and consistent manner across both Clinical Hubs.The Deputy Head of Clinical Operations and Safety will provide expert clinical advice andsupport where necessary to the Clinical Hub Quality Assurance Manager and otherrelevant parties.
Clinical Operations and Safety will be the Trust expert in Remote Clinical Triage and associated activities, providing expert advice and guidance to relevantcolleagues, ensuring the high quality performance of the function.
The Deputy Head of EOCs- Clinical Operations and Safety will be required to work closely withthe Medical Directors, Frequent Caller and Warning Marker Lead, Safeguarding professionals, Pharmaceutical Lead and Clinical colleagues to ensure the safe operationand consistent management of all frequent caller and warning marker activities, including frequent Caller Management plans, through the Complex Patient Meeting.
The Deputy Head of Clinical Operations and Safety will deputise for the Head of ClinicalOperations and Safety in their absence.
The Deputy Head of Clinical Operations and Safety is expected to participate in a TrustTactical Command on-call rota.
About us
At South Western Ambulance Service NHS Foundation Trust (SWASFT) we have a culture where everyone is valued for being themselves. Our aim is to work together to promote the most inclusive environment possible, which attracts people from the widest range of backgrounds and experiences to enrich the work that we do together, for the benefit of all of our employees, our patients and the communities we serve. We offer flexible working opportunities, inclusive policies and a range of feedback mechanisms to support individuals and to enable a positive, welcoming environment where our people and their careers can thrive in.
We employ over 5,000 employees mainly clinical, operational and emergency response staff as well as supporting roles. We also employ Doctors and volunteers which include community first responders and fire co-responders.
We take all the steps needed to provide the most compassionate patient care possible whilst also providing an enjoyable and safe place to work. We actively promote a positive set of behaviours as being key to our performance both individually and collectively. Our recruitment, selection and screening processes are designed to uphold these standards and we invite all our candidates to actively share with us through these processes how they will bring these behaviours to life.
To view the Trust's Mission, Vision, Values and Goals clickhere
Details
Date posted
04 June 2025
Pay scheme
Agenda for change
Band
Band 8a
Salary
£50,952 to £57,349 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
202-7240877-B
Job locations
Exeter EOC
Exeter
EX2 7HY
Employer details
Employer name
South Western Ambulance Service NHS Foundation Trust
Address
Exeter EOC
Exeter
EX2 7HY
Employer's website
https://www.swast.nhs.uk (Opens in a new tab)
Employer contact details
For questions about the job, contact:
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