South Western Ambulance Service NHS Foundation Trust

ROC Lead Scheduler - Bristol

The closing date is 10 June 2025

Job summary

Do you have strong administrative skills?

Are you good with attention to detail?

Then look no further!

We are currently looking for a friendly, enthusiastic, and motivated administrator to join the Resource Operations Centre (ROC)team in Bristol. No previous experience is necessary as full training will be provided!

Benefits include:

  • Working on a rota that provides rest days on weekdays and the possibility of being able to swap shifts.
  • Basic salary range of £26,530 to £29,114 plus unsocial hours pay enhancements*
  • Flexible Overtime opportunities
  • Annual leave starting at 262.5 hours (approx. 7 weeks) per year, up to a maximum of 307.5 hours (approx. 8.2 weeks)
  • Flexible working opportunities
  • NHS pension scheme
  • Employee Assistance programme
  • Wellbeing Support programs
  • Full training for the role
  • Opportunities for on-going personal and professional development
  • Future Career Opportunities across the South West
  • Access to the National Apprenticeship Programme for fully funded work-based higher education, up to degree level
  • Access to Unison, the UK's largest public services Trade Union
  • Staff Discounts from large national retailers to local businesses in a wide range of categories including food and drink, holidays, cars, days out, fashion, gifts, home essentials, insurance, phones and many more!

Main duties of the job

Our Lead Schedulers join us on a 9-month training programme which ensures robust training and support for all of our colleagues. The post holder will need to be organised, reliable, able to prioritise and adaptable to be able to support the office.

ROC Lead Schedulers are responsible for delivering resourcing services to the Trust. This includes planning Relief shifts, processing annual leave requests and allocating annual leave to keep us in line with our KPIs. We manage all sickness calls for the Trust, book specified training days for operational colleagues and support our colleagues with shift swap requests, overtime requests and many other general queries which are managed through numerous Outlook email accounts.

Lead Schedulers also maintain, administer and oversee the Global Rostering System (GRS) for the management of resources and fleet, and the co-ordination of personnel records, rota patterns and abstractions; including the handling of sensitive and confidential information. This will include testing and roll out of software updates, providing help facilities and being responsible for information and records.

ROC Lead Schedulers do not have any line managerial responsibilities but they are relied upon to mentor others in the team. We do want our Lead Schedulers to 'Lead' in their given areas and become the experts and be able to work autonomously.

About us

Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day.

We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our newfive-year strategywhich has continually improving patient care at its very core.

The role is based in Bristol, a lively yet laid-back city with top class shopping, street food, dynamic events and friendly festivals and excellent national and international transport links.

If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you.

In return we will equip you with the skills and resources you need to thrive in your role.

You will have opportunities to progress to roles across the Trust and enjoy continuous professional development.

Benefits

  • Competitive NHS salary
  • A standard working week of 37.5 hours
  • Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
  • Pay enhancements for out of hours, shift and overtime working
  • Generous Pension Scheme
  • Career and salary progression
  • Car leasing scheme
  • Free parking across Trust sites
  • Staff networks
  • Wide range of discounts from various organisations across the UK

Details

Date posted

28 May 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

202-7200899

Job locations

St James A

St James Court, Great Park Road

Bradley Stoke, Bristol

BS32 4QJ


Job description

Job responsibilities

For further information about this role please see attached the job description and person specification attached.

Job description

Job responsibilities

For further information about this role please see attached the job description and person specification attached.

Person Specification

Education and qualifications

Essential

  • 4 GCSE's (or equivalent), Math's and English mandatory, Grade C or above
  • Evidence of competency in IT or Data entry - such as NVQ in Business Admin, CLAIT, C&G ECDL or equivalent experience

Desirable

  • Evidence of higher education or equivalent experience
  • Full Driving Licence

Previous experience (Paid/ Unpaid relevant to job)

Essential

  • Office and Team working experience
  • Experience with Microsoft IT package

Desirable

  • Scheduling or resource management experience
Person Specification

Education and qualifications

Essential

  • 4 GCSE's (or equivalent), Math's and English mandatory, Grade C or above
  • Evidence of competency in IT or Data entry - such as NVQ in Business Admin, CLAIT, C&G ECDL or equivalent experience

Desirable

  • Evidence of higher education or equivalent experience
  • Full Driving Licence

Previous experience (Paid/ Unpaid relevant to job)

Essential

  • Office and Team working experience
  • Experience with Microsoft IT package

Desirable

  • Scheduling or resource management experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

South Western Ambulance Service NHS Foundation Trust

Address

St James A

St James Court, Great Park Road

Bradley Stoke, Bristol

BS32 4QJ


Employer's website

https://www.swast.nhs.uk (Opens in a new tab)


Employer details

Employer name

South Western Ambulance Service NHS Foundation Trust

Address

St James A

St James Court, Great Park Road

Bradley Stoke, Bristol

BS32 4QJ


Employer's website

https://www.swast.nhs.uk (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Resource Operations Centre Manager - Bristol

Emma Peacey

emma.peacey@swast.nhs.uk

03000331331

Details

Date posted

28 May 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

202-7200899

Job locations

St James A

St James Court, Great Park Road

Bradley Stoke, Bristol

BS32 4QJ


Supporting documents

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