Job summary
The Senior Cloud & Server Engineer will assist the Cloud & Server Lead and Architect in the development of modern, reliable, 999 Cloud & Server solutions for the Trust.
The Senior Cloud & Server Engineer will work closely with the Cloud & Server Lead to ensure that appropriate technical resources are trained and then aligned to work streams, to ensure a seamless and consistent delivery of Cloud & Server services to agreed Service Level Agreements (SLA's) and technical standards.
As well as being an experienced Senior Cloud & Server Engineer the role is a "hands on" technical role which requires extensive experience. Please see the job description for more details.
Main duties of the job
The Senior Cloud & Server Engineer will require a working knowledge of Cloud & Server technologies as listed above.
Assist in the translation of business requirements for Cloud & Server services into technical deliverables within the Cloud & Server environment, considering industry trends and opportunities; proactively working with the wider Cloud & Server engineering team.
Ensure that all Systems and/or Services are configured and monitored to provide useful data to capacity plan, performance monitor and to enable in/out of hours alerting in the event of agreed thresholds being breached or an outage occurring.
Support the Lead Cloud & Server Engineer and Architect in developing, setting and measuring performance against Trust wide Capacity and Availability plans in line with agreed Service requirements against agreed Service Level Agreements (SLA's)
The post holder will ensure the use of IT Tools/Tool sets is optimised across all the Cloud & Server team to maximise effectiveness, efficiency and service availability.
Establish and develop meaningful and mutually beneficial business relationships with technology vendors and suppliers, to ensure that the Trust has access to timely third-party support to address its business needs.
Requirement for prolonged concentration when working on Cloud & Server implementation, support, testing and issue resolution.
Frequent working in Data Centres with exposure to a highly intense sensory environment, extremes of temperatures and noise.
About us
Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day.
We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our newfive-year strategy which has continually improving patient care at its very core.
The role is based in Exeter, one of the most vibrant, attractive and historically interesting cities in England, with excellent transport links and a great mix of independent shops, cafes and bars.
If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you.
In return we will equip you with the skills and resources you need to thrive in your role.
You will have opportunities to progress to roles across the Trust and enjoy continuous professional development.
Benefits
- Competitive NHS salary
- A standard working week of 37.5 hours
- Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
- Pay enhancements for out of hours, shift and overtime working
- Generous Pension Scheme
- Career and salary progression
- Car leasing scheme
- Free parking across Trust sites
- Staff networks
- Wide range of discounts from various organisations across the UK
Job description
Job responsibilities
The Post holder will:
Demonstrate good analytical skills, the Senior Cloud & Server Engineer will support the Lead Cloud & Server Engineer to identify the technical requirements for new Systems or Services requiring network connectivity both internally and with other NHS and private health care providers. They will work on delivering a design pack (including but not limited to a high-level design, low level design, high level project plans and work packages ensuring the correct specialist skills sets and resource allocation is identified in advance of any project work commencing).
The Senior Cloud & Server Engineer will deliver new solutions and promote upgrades to existing solutions in accordance with approved designs based on industry (ITIL) / supplier guidelines, including solution testing.
The role requires an awareness of Cloud and Infrastructure (server) concepts to enable efficient communication with the Cloud & Infrastructure Team and the ability to deliver solutions with both server and networking technologies in mind.
The Senior Cloud & Server Engineer throughout the implementation phase, for all projects will work closely with the Lead Cloud & Server Engineer and assist in the mentorship of the wider DDaT Teams and create efficient and effective documentation as well as ensuring all team members can support the solution both in and out of hours post go live.
The Senior Cloud & Server Engineer will assist in identifying areas for efficiency and cost saving through commissioning and decommissioning of systems and/or Services.
Ensure the delivery of core services and projects which have a cloud and server component are delivered within agreed quality standards for Confidentiality, Integrity, and Availability (CIA) and are delivered to agreed timelines.
Deliver to all Service Definitions (Service Level Agreements (SLAs), Service Levels: providing accurate RTO/RPO and Technical Documentation.
Working with a diverse range of suppliers to ensure best value for the Trust by keeping the delivery of solutions and/or Services are to agreed timelines.
Have developed and demonstrable Hands on working knowledge across a broad spectrum of network infrastructure such as: On Premise, Cloud Services, and Infrastructure as a Service (IaaS) environments. To support Major Incident investigations, Second and/or Third line Problem and/or Incident investigation and/or resolution.
Through Continuous Service Improvement (CSIP) report efficiencies and suggest enhancements to the services provided by the network team.
Demonstrate sound judgement when analysing complex interpersonal or technical issues.
Ensure all Cloud & Server risks are identified and escalated according to the Trusts Risk Management policies and procedures.
Working closely with Service Delivery Managers to implement, and suggest changes, to policy and procedures for all Services and/or Solutions impacting own area.
Work together with the Lead and Architects to help shape future designs and play a key part in the technology direction.
Complete, at least annually, a mutually beneficial appraisal, setting challenging but realistic objectives for their future in line with the Trusts performance management policy.
Act as one of the out of hours (24*7*365) Cloud and Server Engineer on Call to support DDaT out of hours activities, typically this 1:3 or 1:4 weeks/month including bank holidays, etc. and is additionally remunerated to basic salary.
Where SC clearance is refused or rescinded, the Trust reserves the right to terminate the contract of employment.
Key Relationships:
The Senior Cloud & Server Engineer will be required to have regular contact with internal stakeholders across all levels of the Trust and will often need to engage with them over highly complex and confidential issues.
The Senior Cloud & Server Engineer will participate in relevant internal and external groups and networks, to share knowledge, experience and provide advice and expertise to colleagues with regards to the Trust Cloud & Server infrastructure.
Through participation in relevant internal and external groups and networks analyse information relevant to the Trusts infrastructure.
The Senior Cloud & Server Engineer will liaise with other internal and external partners to share best practice.
Deputise for the Lead Cloud & Server Engineer, as required both internally and externally.
Job description
Job responsibilities
The Post holder will:
Demonstrate good analytical skills, the Senior Cloud & Server Engineer will support the Lead Cloud & Server Engineer to identify the technical requirements for new Systems or Services requiring network connectivity both internally and with other NHS and private health care providers. They will work on delivering a design pack (including but not limited to a high-level design, low level design, high level project plans and work packages ensuring the correct specialist skills sets and resource allocation is identified in advance of any project work commencing).
The Senior Cloud & Server Engineer will deliver new solutions and promote upgrades to existing solutions in accordance with approved designs based on industry (ITIL) / supplier guidelines, including solution testing.
The role requires an awareness of Cloud and Infrastructure (server) concepts to enable efficient communication with the Cloud & Infrastructure Team and the ability to deliver solutions with both server and networking technologies in mind.
The Senior Cloud & Server Engineer throughout the implementation phase, for all projects will work closely with the Lead Cloud & Server Engineer and assist in the mentorship of the wider DDaT Teams and create efficient and effective documentation as well as ensuring all team members can support the solution both in and out of hours post go live.
The Senior Cloud & Server Engineer will assist in identifying areas for efficiency and cost saving through commissioning and decommissioning of systems and/or Services.
Ensure the delivery of core services and projects which have a cloud and server component are delivered within agreed quality standards for Confidentiality, Integrity, and Availability (CIA) and are delivered to agreed timelines.
Deliver to all Service Definitions (Service Level Agreements (SLAs), Service Levels: providing accurate RTO/RPO and Technical Documentation.
Working with a diverse range of suppliers to ensure best value for the Trust by keeping the delivery of solutions and/or Services are to agreed timelines.
Have developed and demonstrable Hands on working knowledge across a broad spectrum of network infrastructure such as: On Premise, Cloud Services, and Infrastructure as a Service (IaaS) environments. To support Major Incident investigations, Second and/or Third line Problem and/or Incident investigation and/or resolution.
Through Continuous Service Improvement (CSIP) report efficiencies and suggest enhancements to the services provided by the network team.
Demonstrate sound judgement when analysing complex interpersonal or technical issues.
Ensure all Cloud & Server risks are identified and escalated according to the Trusts Risk Management policies and procedures.
Working closely with Service Delivery Managers to implement, and suggest changes, to policy and procedures for all Services and/or Solutions impacting own area.
Work together with the Lead and Architects to help shape future designs and play a key part in the technology direction.
Complete, at least annually, a mutually beneficial appraisal, setting challenging but realistic objectives for their future in line with the Trusts performance management policy.
Act as one of the out of hours (24*7*365) Cloud and Server Engineer on Call to support DDaT out of hours activities, typically this 1:3 or 1:4 weeks/month including bank holidays, etc. and is additionally remunerated to basic salary.
Where SC clearance is refused or rescinded, the Trust reserves the right to terminate the contract of employment.
Key Relationships:
The Senior Cloud & Server Engineer will be required to have regular contact with internal stakeholders across all levels of the Trust and will often need to engage with them over highly complex and confidential issues.
The Senior Cloud & Server Engineer will participate in relevant internal and external groups and networks, to share knowledge, experience and provide advice and expertise to colleagues with regards to the Trust Cloud & Server infrastructure.
Through participation in relevant internal and external groups and networks analyse information relevant to the Trusts infrastructure.
The Senior Cloud & Server Engineer will liaise with other internal and external partners to share best practice.
Deputise for the Lead Cloud & Server Engineer, as required both internally and externally.
Person Specification
Education and qualifications
Essential
- Degree, HNC, HND with a Distinction or equivalent qualification in a relevant IT/ technical discipline.
- Evidence of continuing professional development.
Desirable
- A Prince II Practitioner with or without a lapsed accreditation.
- Vendor specific qualifications from Microsoft or others as relevant
- Holds a current ITIL v4 Foundation/Practitioner certificate or a lapsed ITIL v3 Foundation/Practitioner certificate or equivalent experience
Previous experience
Essential
- Experience in supporting the design of highly resilient systems.
- Experience of supporting enterprise level critical Cloud & Server infrastructure.
Desirable
- Technical support and implementation experience in the NHS as well as experience either in the Public and/or Private sector
- At least five years Business Continuity experience supporting large, complex ICT installations.
Skills, knowledge, ability
Essential
- Is a tactical thinker with an eye for the detail
- Has the ability to analyse complex situations and provide a resolution.
- Advanced computer operations with high accuracy required.
Desirable
- Ability to remain calm and continue to work collaboratively in challenging situations.
Aptitude and personal characteristics
Essential
- A great communicator, who has a "can do" attitude, inspires colleagues to deliver tangible business results
- Self-aware, emotionally intelligent individual.
- Demonstrate a commitment and recognition to the core values and beliefs of an employee of the NHS
- Committed to continuous professional development and personal growth
Person Specification
Education and qualifications
Essential
- Degree, HNC, HND with a Distinction or equivalent qualification in a relevant IT/ technical discipline.
- Evidence of continuing professional development.
Desirable
- A Prince II Practitioner with or without a lapsed accreditation.
- Vendor specific qualifications from Microsoft or others as relevant
- Holds a current ITIL v4 Foundation/Practitioner certificate or a lapsed ITIL v3 Foundation/Practitioner certificate or equivalent experience
Previous experience
Essential
- Experience in supporting the design of highly resilient systems.
- Experience of supporting enterprise level critical Cloud & Server infrastructure.
Desirable
- Technical support and implementation experience in the NHS as well as experience either in the Public and/or Private sector
- At least five years Business Continuity experience supporting large, complex ICT installations.
Skills, knowledge, ability
Essential
- Is a tactical thinker with an eye for the detail
- Has the ability to analyse complex situations and provide a resolution.
- Advanced computer operations with high accuracy required.
Desirable
- Ability to remain calm and continue to work collaboratively in challenging situations.
Aptitude and personal characteristics
Essential
- A great communicator, who has a "can do" attitude, inspires colleagues to deliver tangible business results
- Self-aware, emotionally intelligent individual.
- Demonstrate a commitment and recognition to the core values and beliefs of an employee of the NHS
- Committed to continuous professional development and personal growth
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
