Quality Lead EOC
South Western Ambulance Service NHS Foundation Trust
The closing date is 24 April 2025
Job summary
Be an expert in the Patient Safety Incident Response Framework (PSIRF) learning responses, investigations, techniques and practice. Manage members of our Quality team - focusing on the Emergency Operations Centre elements.
Undertake formal Patient Safety Incident Investigations (PSIIs), After-Action Review (AARs), Coroners reviews, using PSIRF methodology, producing high quality investigation reports and presenting findings to various audiences both internal and external.
Provide expert advice and support to appointed Investigating Officers in the investigation of patient safety learning responses and serious complaints, drawing on experience.
Prepare and deliver training to staff and managers on investigation skills, including PSIRF methodology and associated processes.
Main duties of the job
Be the identified Quality Lead responsible for managing PSIRF learning responses for the Trust and undertake the formal investigation of Patient Safety Incident Investigations (PSIIs), After Action Reviews (AARs) and Coroners reviews relating to the activities of the Trust's Emergency Operations Centre (EOC) in accordance with Trust policy, best practice and national guidance.
Produce high quality patient safety and experience investigation reports ensuring that, where appropriate, system issues are identified and recommendations made for consideration and discussion.
Undertake incident reviews for inquests and clinical negligence claims involving the Trust, producing a high quality report to be provided and/or presented to Coroners court, Trust solicitors and other interested parties.
Contribute to learning responses, round table reviews and other patient safety investigations and reviews undertaken by external organisations, ensuring they accurately reflect the Trust's involvement.
Provide specialist expert patient safety incident investigation advice and guidance commensurate with knowledge and specialist training provided to patient safety team investigators by those organisations identified by NHS England.
Line manage members of the Quality team (EOC), ensuring they meet the objectives of the Trust.
About us
Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England of 10,000 square miles and responding to an average of 2,650 incidents every day.
We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.
At the heart of our beautiful and diverse region we employ over 6000 people and are supported by over 575 volunteers.
If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you.
In return we will equip you with the skills, resources and development you need to thrive in your role.
You will have opportunities to progress to roles at a higher pay grade and enjoy continuous professional development.
Benefits
- Competitive NHS salary
- A standard working week of 37.5 hours
- Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
- Pay enhancements for out of hours, shift and overtime working
- Generous Pension Scheme
- Career and salary progression
- Car leasing scheme
- Free parking across Trust sites
- Cycle-to-work and other salary sacrifice schemes
- Staff networks
- Access to a wide range of discounts from various organisations across the UK
Date posted
15 April 2025
Pay scheme
Agenda for change
Band
Band 7
Salary
£46,148 to £52,809 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
202-7108815
Job locations
South Western Ambulance Service
Eagle Way
Exeter
EX2 7HY
Employer details
Employer name
South Western Ambulance Service NHS Foundation Trust
Address
South Western Ambulance Service
Eagle Way
Exeter
EX2 7HY
Employer's website
https://www.swast.nhs.uk (Opens in a new tab)
For questions about the job, contact:
Supporting documents
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