Job summary
We are looking for a motivated, proactive and exceptional individual to join the Patient Safety team. The Quality Lead position involves complex analysis of incidents to identify learning for the Trust using the Patient Safety Incident Response Framework (PSIRF) methodology.
You will need to be proactive, thorough and unbiased and able to communicate exceptionally well with staff, families, senior management and external stakeholders. This is a pressurised role - time management skills and the ability to prioritise your workload and manage a team are essential. In return we can offer you a great opportunity to improve our patient's experience and safety, work in a really supportive team and an opportunity to work in a hybrid way (some office/some home working).
Please note that interviews will be taking place on the week commencing 28th April.
Main duties of the job
Support the Patient Safety Manager and Head of Clinical Governance in the management of the Trust's Patient Safety Incident Response plan (PSIRP) and ensure that the Trust meets statutory and national obligations and to contribute to continued improved service delivery.
Be an expert in learning responses, techniques and practice; embrace and embed new ways of working with the implementation of the Patient Safety Incident Response Framework (PSIRF).
Be able to employ suitable investigation techniques applicable to incidents of concern or complaint.
Undertake formal incident investigations, producing high quality investigation reports and presenting findings to the Patient Safety Oversight Group and other stakeholders.
Facilitate After Action Review (AAR) meetings ensuring that staff are supported to have open and transparent discussions about incidents to extract as much learning for the organisation as possible.
Provide expert advice to Trust committees, groups, managers, staff and legal representatives on Patient Safety and Operational quality issues.
Provide expert advice and support to appointed Investigating Officers responsible for patient safety learning responses and serious complaints, drawing on experience.
Attend relevant Trust/External meetings to provide learning points from learning responses and develop Trust practice.
Manage staff within the Patient Safety team.
About us
Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England of 10,000 square miles and responding to an average of 2,650 incidents every day.
We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.
At the heart of our beautiful and diverse region we employ over 6000 people and are supported by over 575 volunteers.
If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you.
In return we will equip you with the skills, resources and development you need to thrive in your role.
You will have opportunities to progress to roles at a higher pay grade and enjoy continuous professional development.
Benefits
- Competitive NHS salary
- A standard working week of 37.5 hours
- Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
- Pay enhancements for out of hours, shift and overtime working
- Generous Pension Scheme
- Career and salary progression
- Car leasing scheme
- Free parking across Trust sites
- Cycle-to-work and other salary sacrifice schemes
- Staff networks
- Access to a wide range of discounts from various organisations across the UK
Job description
Job responsibilities
For further information about this role please see attached the job description and person specification attached.
PLEASE NOTE: Internal candidates are asked to seek approval from their current SWASFT line manager prior to applying for this secondment opportunity.
Job description
Job responsibilities
For further information about this role please see attached the job description and person specification attached.
PLEASE NOTE: Internal candidates are asked to seek approval from their current SWASFT line manager prior to applying for this secondment opportunity.
Person Specification
Education and qualifications
Essential
- Registered health care professional
- Management qualification or post graduate qualification
- Degree or relevant experience
Previous experience
Essential
- Previous experience of investigating incidents, specifically using a systems based approach
- A good working knowledge of the Duty of Candour, including undertaking Duty of Candour conversations
- Significant experience of producing high quality reports and letters
- Experience in a clinically based managerial role (or other relevant management experience)
- Experience of developing and delivering presentations or training courses
- Undertaken systems based investigation training from an accredited provider
Desirable
- High level experience of developing and delivering training courses
- Knowledge of PSIRF
Skills, knowledge and ability
Essential
- oHigh level of knowledge and understanding of the principles underlying exemplary patient care and handling of patient safety learning responses.
- oHigh level of interpersonal skills to respond to patients and other organisations
- oAbility to investigate complex issues, interpret and analyse information and present this in a variety of formats and reports
Desirable
- oFacilitation and group skills to enable collaborative working with all parties
Person Specification
Education and qualifications
Essential
- Registered health care professional
- Management qualification or post graduate qualification
- Degree or relevant experience
Previous experience
Essential
- Previous experience of investigating incidents, specifically using a systems based approach
- A good working knowledge of the Duty of Candour, including undertaking Duty of Candour conversations
- Significant experience of producing high quality reports and letters
- Experience in a clinically based managerial role (or other relevant management experience)
- Experience of developing and delivering presentations or training courses
- Undertaken systems based investigation training from an accredited provider
Desirable
- High level experience of developing and delivering training courses
- Knowledge of PSIRF
Skills, knowledge and ability
Essential
- oHigh level of knowledge and understanding of the principles underlying exemplary patient care and handling of patient safety learning responses.
- oHigh level of interpersonal skills to respond to patients and other organisations
- oAbility to investigate complex issues, interpret and analyse information and present this in a variety of formats and reports
Desirable
- oFacilitation and group skills to enable collaborative working with all parties
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Employer details
Employer name
South Western Ambulance Service NHS Foundation Trust
Address
Hybrid working remote/Trust HQ or St James, Bristol
Trust HQ/St James Bristol
To be agreed
EX2 7HY
Employer's website
https://www.swast.nhs.uk (Opens in a new tab)
