Complex Care Lead- INTERNAL ONLY

Job summary

The Complex Care Lead is a key leadership role in the Safeguarding directorate and as such will be a role model for operational staff. Reporting to the Head of Safeguarding, the Complex Care Lead has operational accountability for the efficient and effective day to day management and smooth operation of the Frequent Caller team.As a subject matter expert, the post holder will be responsible for supporting the development of aspects of the Trust's clinical strategy relating to Frequent Caller management. With support from the Head of Safeguarding and the wider Quality & Clinical Care and Safeguarding directorates, the Complex Care Lead will be responsible for ensuring safe effective, well governed and appropriate processes are in place. They will be responsible for supporting the development of Trust Policy, process and guidelines that support delivery of service to this vulnerable and complex cohort of patients.

Main duties of the job

• Participate and where appropriate, lead local service improvement teams to ensure that clinical quality remains the focus for all staff.
• Provide clinical and frequent caller related advice and support to staff across the Hub and wider organisation.
• Line management responsibility for the Frequent Caller Team.
• Positively contribute to wider discussions in regard to departmental business and in order to discharge this responsibility effectively will be required to meet regularly with other senior managers.
• The Complex Care Lead will be responsible for ensuring safe effective, well governed and appropriate processes are in place relating to frequent callers, escalating concerns or variances to the Head of Safeguarding

About us

At South Western Ambulance Service NHS Foundation Trust (SWASFT) we have a culture where everyone is valued for being themselves. Our aim is to work together to promote the most inclusive environment possible, which attracts people from the widest range of backgrounds and experiences to enrich the work that we do together, for the benefit of all of our employees, our patients and the communities we serve. We offer flexible working opportunities, inclusive policies and a range of feedback mechanisms to support individuals and to enable a positive, welcoming environment where our people and their careers can thrive in.

We employ over 5,000 employees mainly clinical, operational and emergency response staff as well as supporting roles. We also employ Doctors and volunteers which include community first responders and fire co-responders.

We take all the steps needed to provide the most compassionate patient care possible whilst also providing an enjoyable and safe place to work. We actively promote a positive set of behaviours as being key to our performance both individually and collectively. Our recruitment, selection and screening processes are designed to uphold these standards and we invite all our candidates to actively share with us through these processes how they will bring these behaviours to life.

To view the Trust's Mission, Vision, Values and Goals clickhere

Employer details

Employer name

South Western Ambulance Service NHS Foundation Trust

Address

Working from home, with the need to travel to both hubs as necessary.

SWAST HQ, Abbey Court, Eagle Way,

Exeter

EX2 7HY

Employer's website

https://www.swast.nhs.uk (Opens in a new tab)

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Employer details

Employer name

South Western Ambulance Service NHS Foundation Trust

Address

Working from home, with the need to travel to both hubs as necessary.

SWAST HQ, Abbey Court, Eagle Way,

Exeter

EX2 7HY

Employer's website

https://www.swast.nhs.uk (Opens in a new tab)

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