Ambulance Service Volunteer - HALO Helping Hand (Trust Wide)

South Western Ambulance Service NHS Foundation Trust

This job is now closed

Job summary

The HALO Helping Hands role is an assistant to the Hospital Ambulance Liaison Officer (HALO).

We are looking for volunteers to support this new initiative at the following locations:

Southmead Hospital / Bristol Royal Infirmary, Bristol
Royal United Hospital Bath
Derriford Hospital, Plymouth
Royal Cornwall Hospital, Treliske

We also welcome applications from the below locations, to support future expansion of the role. Please note we plan to develop into these new areas during 2025 with applicants placed into a 'holding pool' until recruitment occurs.

Torbay Hospital, Torquay
Gloucestershire Royal Hospital
Royal Bournemouth Hospital, Dorset
Poole General Hospital, Dorset

The aim of the HALO is to manage the smooth transition of patients from the incoming ambulance crews into the care of hospital teams. They also aim to get the ambulances turned round so they are available for the next emergency call without delay. This is a critical role in the operational efficiency of the organisation and is directly related to patient safety.

The role is non-patient facing (does not deliver clinical care / assessments to patients), however some patient contact is required through engagement, supporting Ambulance crews and their patients on arrival at hospital, and whilst awaiting off-loading.

Main duties of the job

RESPONSIBILITIES

To volunteer reliably to the best of my ability and to give as much warning as possible whenever you cannot volunteer as you expect.
Carry out volunteering tasks as directed by the South Western Ambulance Service NHS Foundation Trust leadership team.
Select and apply in each task the appropriate procedures in accordance with the training received and relevant policies and procedures.
To communicate with everyone in a clear and effective manner to ensure the best possible experience for everyone involved in the initiative.
To maintain the confidential information of the organisation and of its patients at all times and in accordance with the Trust's information governance guidance and policy.
To treat everyone with whom you come into contact, with dignity and respect.
Promote Equality & Diversity and a non-discriminatory culture. Identify and take action when other people's behaviour undermines the expectation of the Trust and of yours.
To join this volunteering role on the understanding there is no remuneration by the Trust for either pay or for personal vehicle use, excluding mileage.
Carryout all duties with a high standard of infection, prevention and control measures in place, including maintaining an effective personal hygiene standard.
Maintain appropriate standards of cleanliness of the SWAST Volunteer uniform, operating environment, and all equipment.

About us

At South Western Ambulance Service NHS Foundation Trust (SWASFT) we have a culture where everyone is valued for being themselves. Our aim is to work together to promote the most inclusive environment possible, which attracts people from the widest range of backgrounds and experiences to enrich the work that we do together, for the benefit of all of our employees, our patients and the communities we serve. We offer flexible working opportunities, inclusive policies and a range of feedback mechanisms to support individuals and to enable a positive, welcoming environment where our people and their careers can thrive in.

We employ over 5,000 employees mainly clinical, operational and emergency response staff as well as supporting roles. We also employ Doctors and volunteers which include community first responders and fire co-responders.

We take all the steps needed to provide the most compassionate patient care possible whilst also providing an enjoyable and safe place to work. We actively promote a positive set of behaviours as being key to our performance both individually and collectively. Our recruitment, selection and screening processes are designed to uphold these standards and we invite all our candidates to actively share with us through these processes how they will bring these behaviours to life.

To view the Trust's Mission, Vision, Values and Goals clickhere

Date posted

17 December 2024

Pay scheme

Other

Salary

Depending on experience Unpaid

Contract

Voluntary

Working pattern

Part-time

Reference number

202-6832465

Job locations

Bristol, Bath, Derriford & Treliske

BA1 3NG

Job description

Job responsibilities

For further information about this role please see attached the volunteer role description and requirements attached.

The South Western Ambulance Service NHS Foundation Trust offers volunteer placements across the organisation with both patient facing, and non-patient facing roles. The role description summarises the HALO Helping Hands volunteering role and will be supported by local inductions specific to the tasks applicable at that hospital.

As a HALO Helping Hands volunteer you are a valued member of our service, supporting our organisation to deliver its mission, vision and uphold our values, willingly and without pay. This role is highly rewarding and offers opportunities to meet new people and learn valuable social and lifesaving skills through the training.

Job description

Job responsibilities

For further information about this role please see attached the volunteer role description and requirements attached.

Person Specification

Requirements for role

Essential

Experience in dealing with a range of age and social groups
Ability to communicate effectively, verbally and in writing
Good time management
Good interpersonal skills
Flexible approach to volunteering hours and role demands
Able to use initiative and be self-motivated
Ability to develop effective working relationships with colleagues and the public
Ability to interact with people from a diverse cultural and social background
Able to promote equality and value diversity
Able to ensure care of own health and wellbeing to promote improvements to physical and emotional wellbeing

Person Specification

Requirements for role

Essential

Experience in dealing with a range of age and social groups
Ability to communicate effectively, verbally and in writing
Good time management
Good interpersonal skills
Flexible approach to volunteering hours and role demands
Able to use initiative and be self-motivated
Ability to develop effective working relationships with colleagues and the public
Ability to interact with people from a diverse cultural and social background
Able to promote equality and value diversity
Able to ensure care of own health and wellbeing to promote improvements to physical and emotional wellbeing

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information