Desktop Engineer

South Western Ambulance Service NHS Foundation Trust

Information:

This job is now closed

Job summary

Reporting to the Desktop Support Manager, you will be responsible for the efficient and effective support of IT systems and services throughout the Trust, to support first class patient care.

As part of the Desktop team you will be supplying 2nd line Desktop support to our users. You will be an escalation point for 1st line Service Desk and work with technical specialists at 3rd line, projects and within our Supplier base. You will be responsible for the effective and efficient support of IT systems within the Trust to support first class patient care.

Main duties of the job

For further details and for the main duties of this role, please see the attached job description where this is outlined.

About us

Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day.

We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.

The role is based in Exeter, one of the most vibrant, attractive and historically interesting cities in England, with excellent transport links and a great mix of independent shops, cafes and bars.

If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you.

In return we will equip you with the skills and resources you need to thrive in your role.

You will have opportunities to progress to roles across the Trust and enjoy continuous professional development.

Benefits

  • Competitive NHS salary
  • A standard working week of 37.5 hours
  • Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
  • Pay enhancements for out of hours, shift and overtime working
  • Generous Pension Scheme
  • Career and salary progression
  • Car leasing scheme
  • Free parking across Trust sites
  • Staff networks
  • Wide range of discounts from various organisations across the UK

Date posted

20 November 2024

Pay scheme

Agenda for change

Band

Band 5

Salary

£29,970 to £36,483 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

202-6700100

Job locations

Trust Headquarters

Abbey Court, Eagle Way, Sowton Industrial Estate

Exeter

EX2 7HY


Job description

Job responsibilities

For full details regarding the main responsibilities for role please see the attached job description and person specification.

Job description

Job responsibilities

For full details regarding the main responsibilities for role please see the attached job description and person specification.

Person Specification

Previous Experience

Essential

  • Reasonable experience in a similar environment
  • Experience of Microsoft operating systems
  • Thorough understanding of Microsoft Office products

Desirable

  • Experience of computer networks

Education & Qualifications

Essential

  • 4 GCSE's or equivalent, including English & Mathematics
  • Current, clean driving licence
  • HNC/HND or equivalent in Computer Skills / experience

Desirable

  • MCSE or equivalent qualification
  • ITIL Foundation, or equivalent qualification
Person Specification

Previous Experience

Essential

  • Reasonable experience in a similar environment
  • Experience of Microsoft operating systems
  • Thorough understanding of Microsoft Office products

Desirable

  • Experience of computer networks

Education & Qualifications

Essential

  • 4 GCSE's or equivalent, including English & Mathematics
  • Current, clean driving licence
  • HNC/HND or equivalent in Computer Skills / experience

Desirable

  • MCSE or equivalent qualification
  • ITIL Foundation, or equivalent qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

South Western Ambulance Service NHS Foundation Trust

Address

Trust Headquarters

Abbey Court, Eagle Way, Sowton Industrial Estate

Exeter

EX2 7HY


Employer's website

https://www.swast.nhs.uk (Opens in a new tab)


Employer details

Employer name

South Western Ambulance Service NHS Foundation Trust

Address

Trust Headquarters

Abbey Court, Eagle Way, Sowton Industrial Estate

Exeter

EX2 7HY


Employer's website

https://www.swast.nhs.uk (Opens in a new tab)


For questions about the job, contact:

Desktop Support Manager

Ryan Dooley

ryan.dooley@swast.nhs.uk

07890063361

Date posted

20 November 2024

Pay scheme

Agenda for change

Band

Band 5

Salary

£29,970 to £36,483 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

202-6700100

Job locations

Trust Headquarters

Abbey Court, Eagle Way, Sowton Industrial Estate

Exeter

EX2 7HY


Supporting documents

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