Investigating Officer

Job summary

The Investigating Officer will be an important member of the Operations Directorate, and will have professional accountability to the People Directorate. You will undertake highly complex and sensitive investigations of varying nature, inclusive of investigations that arise from the implementation of the sexual safety charter, and in conjunction with the Trust's Policies and Procedures. You will be a proactive member of the team and will be diligent in their delivery/outputs whilst managing complex case work and deliver the required outputs to the required quality standards.

The Investigating Officer will plan and co-ordinate (potentially several simultaneous) investigations and conduct interviews ensuring that timescales are met, in accordance with the relevant service level agreements that are outlined in Trust policies.

Main duties of the job

The Investigating Officer will prepare detailed and impartial formal Investigation Reports following each investigation in line with Trust policies, whilst always adhering to the Trust's values and behaviours and ensure all they come into contact with are supported through the process that is being undertaken.

Be able to analyse, triangulate and make reference to lots of information as there may be many witness statements with contradictory information to be considered.

To attend and present information at internal formal hearings, appeals and if required, externally at employment tribunal hearings, which may be complex and contentious.

Be comfortable working to deadlines and will work flexibly to meet with staff in a time and place they feel comfortable to engage. You will interview accused/complainants/witnesses in a fair, unbiased, compassionate, and non-judgmental manner.

Recognise that interviewees may be guarded and uncooperative, emotional, angry, or upset and skilfully manage any hostile, emotive atmosphere. To then encourage interviewees to trust in the process, and ensure that accurate statements are taken to support the investigation process.

Attend just and learning culture forums to ensure quality improvement approach with investigations and subsequent panel outcomes.

Support Operations Officers to undertake complex investigations arising from In-Phase concerns.

About us

Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England of 10,000 square miles and responding to an average of 2,650 incidents every day.

We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.

At the heart of our beautiful and diverse region we employ over 6000 people and are supported by over 575 volunteers.

If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you.

In return we will equip you with the skills, resources and development you need to thrive in your role.

You will have opportunities to progress to roles at a higher pay grade and enjoy continuous professional development.

Benefits

• Competitive NHS salary
• A standard working week of 37.5 hours
• Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
• Pay enhancements for out of hours, shift and overtime working
• Generous Pension Scheme
• Career and salary progression
• Car leasing scheme
• Free parking across Trust sites
• Cycle-to-work and other salary sacrifice schemes
• Staff networks
• Access to a wide range of discounts from various organisations across the UK

Employer details

Employer name

South Western Ambulance Service NHS Foundation Trust

Address

Trustwide

Trustwide

EX5 7HY

Employer's website

https://www.swast.nhs.uk (Opens in a new tab)

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Employer details

Employer name

South Western Ambulance Service NHS Foundation Trust

Address

Trustwide

Trustwide

EX5 7HY

Employer's website

https://www.swast.nhs.uk (Opens in a new tab)

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