Patient Engagement Projects and Events Facilitator

South Western Ambulance Service NHS Foundation Trust

Information:

This job is now closed

Job summary

Are you looking for your next exciting opportunity? The South Western Ambulance Service NHS Foundation Trust are looking for a passionate, friendly and organised person to join the Patient Engagement team!

You will contribute to the efficient running of the Patient Engagement function, providing project support and events coordination, working closely with the Patient Engagement Manager.

This role involves travel across the South West to attend events, teaching members of the public (including children) about the ambulance service, and collecting feedback from our service users and their friends and family to improve the service, and much more. It is a varied and fast-paced role, working in a small close-knit team.

We are looking for a strong communicator, who excels at organising various tasks simultaneously, and can complete administrative tasks to a high standard.

It is important you are able to communicate effectively both verbally, and in writing, to people from all backgrounds and of differing needs and abilities.

If this sounds like a role you would enjoy, read on to find out more!

Main duties of the job

The post holder will be able to comfortably complete straightforward projects and complete the organisation of engagement events to a high standard.The post holder will complete the following duties, including but not limited to:

Manage day to day and routine Patient Engagement functions and processes, deputising for the Patient Engagement Manager in their absence.

Act as first point of contact for the Patient Engagement Administrator when in post, assisting with workload where necessary and undertaking regular checks and internal audits of administrative process.

Provide insight into the daily working of the Patient Engagement and Compliment team members to the Patient Engagement Manager to assist with annual report writing and probation periods.

Supervise the Engagement and Compliment inboxes, Engagement system and calendars, ensuring communications are dealt with promptly and professionally.

Deliverprogrammes of work as defined by the Patient Engagement Manager.

Manage all aspects of event coordination including, but not limited to:

o Vehicles

o Volunteers

o Diaries

o Risk assessments (overseen by Patient Engagement Manager)

o Collaboration with external and internal parties

o Merchandise and stock.

o Processing event feedback forms onto central database.

o Documenting post-event analysis to plan event calendars for following years.

About us

Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day.

We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.

The role is based in Exeter, one of the most vibrant, attractive and historically interesting cities in England, with excellent transport links and a great mix of independent shops, cafes and bars. This is a hybrid role, with a requirement to travel across the South West, weekly visit to Exeter HQ, and working on location at events.

If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you.

In return we will equip you with the skills and resources you need to thrive in your role.

Benefits

  • Competitive NHS salary
  • Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
  • Generous Pension Scheme
  • Career and salary progression
  • Car leasing scheme
  • Free parking across Trust sites
  • Staff networks
  • Wide range of discounts from various organisations across the UK

Date posted

25 September 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year / per annum pro-rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

202-6649029

Job locations

SWAST HQ - Exeter

Unit 1, Abbey Court

Exeter

EX2 7HY


Job description

Job responsibilities

For further information about this role please see the attached job description and person specification.

Job description

Job responsibilities

For further information about this role please see the attached job description and person specification.

Person Specification

Education and qualifications

Essential

  • Educated to Degree level or equivalent experience
  • 4 GCSEs (Grade C or above) or equivalent including English and Mathematics
  • Driving license and be able to drive
  • Higher National Diploma, or equivalent experience
  • Evidence of Continuous Professional Development

Desirable

  • Project Management Qualification, or equivalent experience
  • IT qualification e.g., Microsoft Office Specialist
  • Events Coordination qualification, or equivalent experience

Previous experience (Paid/ Unpaid relevant to job)

Essential

  • Project team member, assistant or management experience
  • Events management or coordination experience

Desirable

  • Experience of working with Datix Risk Management System
  • NHS Experience
  • Junior Level Management Experience
Person Specification

Education and qualifications

Essential

  • Educated to Degree level or equivalent experience
  • 4 GCSEs (Grade C or above) or equivalent including English and Mathematics
  • Driving license and be able to drive
  • Higher National Diploma, or equivalent experience
  • Evidence of Continuous Professional Development

Desirable

  • Project Management Qualification, or equivalent experience
  • IT qualification e.g., Microsoft Office Specialist
  • Events Coordination qualification, or equivalent experience

Previous experience (Paid/ Unpaid relevant to job)

Essential

  • Project team member, assistant or management experience
  • Events management or coordination experience

Desirable

  • Experience of working with Datix Risk Management System
  • NHS Experience
  • Junior Level Management Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

South Western Ambulance Service NHS Foundation Trust

Address

SWAST HQ - Exeter

Unit 1, Abbey Court

Exeter

EX2 7HY


Employer's website

https://www.swast.nhs.uk (Opens in a new tab)


Employer details

Employer name

South Western Ambulance Service NHS Foundation Trust

Address

SWAST HQ - Exeter

Unit 1, Abbey Court

Exeter

EX2 7HY


Employer's website

https://www.swast.nhs.uk (Opens in a new tab)


For questions about the job, contact:

Patient Engagement Manager

Deanne Hill

Deanne.Hill@swast.nhs.uk

Date posted

25 September 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year / per annum pro-rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

202-6649029

Job locations

SWAST HQ - Exeter

Unit 1, Abbey Court

Exeter

EX2 7HY


Supporting documents

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