System Development Engineer - Manage Engine (INTERNAL ONLY)

Job summary

Working in the Digital, Data and Technology department and reporting to the IT Services Manager, the post holder will provide software engineering services for the Trust's ticket management system - Manage Engine ServiceDesk Plus.

The post holder will be responsible for developing the Trust ServiceDesk Plus systems to ensure effective functionality and support to the departments using Manage Engine as their single point of contact for service requests and incidents.

This will include responsibility for the full development lifecycle including design, development, testing and implementation of Mange Engine instances and managing our 3rd party supplier in the execution of their responsibilities.

Main duties of the job

As per attached job description.Communication and relationship:- Responsible for providing and receiving complex information, where communicative skills are required.- Work with a range of senior stakeholders across the Trust to develop ServiceDesk Plus instances.- Represent DDaT at chair internal and external meetings, ensuring that the technical information ispresented in suitable format for the audience.Analytical and judgement:- Judgements involving complex facts or situations.- Gather information, for example; business processes, user requirements, test plans, from a range of sources and interpret these to support development and delivery of Department specific requirements.Information resources:- Responsible for adapting / designing information systems to meet the specifications of others and responsible for the operation of one or more information systems at department / service level.- Primary responsibility will be the design and development of the Manage Engine ServiceDesk plus instances Trust wide, including licensemanagement, service design, development, release, testing and implementation.- Responsible for analysing and solving SD+ issues, providing appropriate solutions and ensuring systems continuity.- Ensure all identified system faults are resolved or reported in a timely efficient manner and fault tracking systems are updated promptly. They will provide routine and significant issue reports to the IT Services Manager.

About us

Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day.

We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.

The role is based in Exeter, one of the most vibrant, attractive and historically interesting cities in England, with excellent transport links and a great mix of independent shops, cafes and bars.

If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you.

In return we will equip you with the skills and resources you need to thrive in your role.

You will have opportunities to progress to roles across the Trust and enjoy continuous professional development.

Benefits

• Competitive NHS salary
• A standard working week of 37.5 hours
• Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
• Pay enhancements for out of hours, shift and overtime working
• Generous Pension Scheme
• Career and salary progression
• Car leasing scheme
• Free parking across Trust sites
• Staff networks
• Wide range of discounts from various organisations across the UK

Employer details

Employer name

South Western Ambulance Service NHS Foundation Trust

Address

Trust Headquarters South Western Ambulance Service

Unit 4, Abbey Court, Eagle Way, Sowton Industrial Estate

Exeter

EX2 7HY

Employer's website

https://www.swast.nhs.uk (Opens in a new tab)

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Employer details

Employer name

South Western Ambulance Service NHS Foundation Trust

Address

Trust Headquarters South Western Ambulance Service

Unit 4, Abbey Court, Eagle Way, Sowton Industrial Estate

Exeter

EX2 7HY

Employer's website

https://www.swast.nhs.uk (Opens in a new tab)

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