System Development Engineer - Manage Engine (INTERNAL ONLY)

South Western Ambulance Service NHS Foundation Trust

Information:

This job is now closed

Job summary

Working in the Digital, Data and Technology department and reporting to the IT Services Manager, the post holder will provide software engineering services for the Trust's ticket management system - Manage Engine ServiceDesk Plus.

The post holder will be responsible for developing the Trust ServiceDesk Plus systems to ensure effective functionality and support to the departments using Manage Engine as their single point of contact for service requests and incidents.

This will include responsibility for the full development lifecycle including design, development, testing and implementation of Mange Engine instances and managing our 3rd party supplier in the execution of their responsibilities.

Main duties of the job

As per attached job description.Communication and relationship:- Responsible for providing and receiving complex information, where communicative skills are required.- Work with a range of senior stakeholders across the Trust to develop ServiceDesk Plus instances.- Represent DDaT at chair internal and external meetings, ensuring that the technical information ispresented in suitable format for the audience.Analytical and judgement:- Judgements involving complex facts or situations.- Gather information, for example; business processes, user requirements, test plans, from a range of sources and interpret these to support development and delivery of Department specific requirements.Information resources:- Responsible for adapting / designing information systems to meet the specifications of others and responsible for the operation of one or more information systems at department / service level.- Primary responsibility will be the design and development of the Manage Engine ServiceDesk plus instances Trust wide, including licensemanagement, service design, development, release, testing and implementation.- Responsible for analysing and solving SD+ issues, providing appropriate solutions and ensuring systems continuity.- Ensure all identified system faults are resolved or reported in a timely efficient manner and fault tracking systems are updated promptly. They will provide routine and significant issue reports to the IT Services Manager.

About us

Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day.

We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.

The role is based in Exeter, one of the most vibrant, attractive and historically interesting cities in England, with excellent transport links and a great mix of independent shops, cafes and bars.

If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you.

In return we will equip you with the skills and resources you need to thrive in your role.

You will have opportunities to progress to roles across the Trust and enjoy continuous professional development.

Benefits

  • Competitive NHS salary
  • A standard working week of 37.5 hours
  • Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
  • Pay enhancements for out of hours, shift and overtime working
  • Generous Pension Scheme
  • Career and salary progression
  • Car leasing scheme
  • Free parking across Trust sites
  • Staff networks
  • Wide range of discounts from various organisations across the UK

Date posted

23 September 2024

Pay scheme

Agenda for change

Band

Band 6

Salary

£37,338 to £44,962 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

202-6608364

Job locations

Trust Headquarters South Western Ambulance Service

Unit 4, Abbey Court, Eagle Way, Sowton Industrial Estate

Exeter

EX2 7HY


Job description

Job responsibilities

For further information about this role please see the attached job description and person specification.

Job description

Job responsibilities

For further information about this role please see the attached job description and person specification.

Person Specification

Education and qualifications

Essential

  • HNC, Diploma, Vocational Qualification or equivalent specialist knowledge of Manage Engine ServiceDesk Plus acquired through prolonged experience
  • 4 GCSEs at Grade C or above including English and Maths
  • ITIL Foundation qualification

Previous experience (Paid/ Unpaid relevant to job)

Essential

  • Post qualification experience in similar role
  • Experience of Microsoft Office products

Desirable

  • Systems development and engineering experience in other software / services
  • Customer service experience
  • Experience of ticket management Systems development
Person Specification

Education and qualifications

Essential

  • HNC, Diploma, Vocational Qualification or equivalent specialist knowledge of Manage Engine ServiceDesk Plus acquired through prolonged experience
  • 4 GCSEs at Grade C or above including English and Maths
  • ITIL Foundation qualification

Previous experience (Paid/ Unpaid relevant to job)

Essential

  • Post qualification experience in similar role
  • Experience of Microsoft Office products

Desirable

  • Systems development and engineering experience in other software / services
  • Customer service experience
  • Experience of ticket management Systems development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

South Western Ambulance Service NHS Foundation Trust

Address

Trust Headquarters South Western Ambulance Service

Unit 4, Abbey Court, Eagle Way, Sowton Industrial Estate

Exeter

EX2 7HY


Employer's website

https://www.swast.nhs.uk (Opens in a new tab)


Employer details

Employer name

South Western Ambulance Service NHS Foundation Trust

Address

Trust Headquarters South Western Ambulance Service

Unit 4, Abbey Court, Eagle Way, Sowton Industrial Estate

Exeter

EX2 7HY


Employer's website

https://www.swast.nhs.uk (Opens in a new tab)


For questions about the job, contact:

IT Services Manager

Jan Wilden

jan.wilden@swast.nhs.uk

07796813166

Date posted

23 September 2024

Pay scheme

Agenda for change

Band

Band 6

Salary

£37,338 to £44,962 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

202-6608364

Job locations

Trust Headquarters South Western Ambulance Service

Unit 4, Abbey Court, Eagle Way, Sowton Industrial Estate

Exeter

EX2 7HY


Supporting documents

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