Clinical Support Team Lead (INTERNAL ONLY)

Job summary

The Clinical Support Team (CST) Leads are highly visible and accountable leaders within the Trust, accountable for the daily delivery of CST functions.

The CST Leader is responsible for ensuring a safe and clinical response to clinicians accessing the CST. This includes ensuring appropriate and dynamic advice, identifying clinical pathways, supporting clinical decision making, identifying and mitigating any clinical safety concerns in conjunction with the CST Manager and liaising with other remote advice teams to assure clinical quality is delivered in the most appropriate and effective method.

Main duties of the job

With support of the CST Manager, the CST Lead is responsible for the 24/7 day to day and ongoing leadership and management ofredeployed clinicians.

Furthermore, the CST Lead will support the CST Manager by ensuring:

• Smooth implementation of the CST function.

• A consistent approach and delivery of CST function with awareness of operational performance, delivery of contracted activity (such as Hear and Treat activity), NQP development and clinical quality.

• High standards of performance, delivery, safety and adherence to processes and policy.

• Ensuring a culture of inclusivity and support is fostered within the team, actively challenging and addressing issues as required and ensuring a performance and patient care focused environment.

• Actively contribute to and ensure compliance of the business continuity and organisational resilience in line with Trust Policy.

About us

Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England of 10,000 square miles and responding to an average of 2,650 incidents every day.

We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.

At the heart of our beautiful and diverse region we employ over 6000 people and are supported by over 575 volunteers.

If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you.

In return we will equip you with the skills, resources and development you need to thrive in your role.

You will have opportunities to progress to roles at a higher pay grade and enjoy continuous professional development.

Benefits

• Competitive NHS salary
• A standard working week of 37.5 hours
• Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
• Pay enhancements for out of hours, shift and overtime working
• Generous Pension Scheme
• Career and salary progression
• Car leasing scheme
• Free parking across Trust sites
• Cycle-to-work and other salary sacrifice schemes
• Staff networks
• Access to a wide range of discounts from various organisations across the UK

Employer details

Employer name

South Western Ambulance Service NHS Foundation Trust

Address

South Western Ambulance Service, Trust Headquarters Abbey Court, Eagle Way, Sowton Industrial Estate

Exeter, Devon

EX2 7HY

Employer's website

https://www.swast.nhs.uk (Opens in a new tab)

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Employer details

Employer name

South Western Ambulance Service NHS Foundation Trust

Address

South Western Ambulance Service, Trust Headquarters Abbey Court, Eagle Way, Sowton Industrial Estate

Exeter, Devon

EX2 7HY

Employer's website

https://www.swast.nhs.uk (Opens in a new tab)

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