Emergency Dispatch Quality Specialist (INTERNAL)
South Western Ambulance Service NHS Foundation Trust
This job is now closed
Job summary
An opportunity has arisen within the EMD Quality team with one full time, substantive position available in each Emergency Operations Centre (EOC), to work as an Emergency Dispatch Quality Specialist. There is an additional third full time position available as a secondment position, open to either EOC.
The successful candidate will be responsible for carrying out case reviews on emergency and urgent calls taken within the EOCs, using IAED Performance Standards, and in line with SWAST EMD Quality Assurance and Improvement Policy.
The successful candidate will be expected to provide Feedback to EMDs on the outcome of case reviews, celebrating areas of best practice and identifying and supporting learning opportunities. The successful candidate will utilise various platforms for example, face to face, MS Teams or email.
The successful candidate will also be expected to work closely with EMD Quality and Profession Development Leads, other EMDQ team members and EMD TLs to provide support and coaching to EMDs as required.
The successful candidate will carry out the full range of EMD duties as and when required by the operational demands of the EOC.
Applicants must have a current MPDS Certification and be willing to undertake and be successful in the MPDS EMD-Q training. Applicants should be able to demonstrate consistently good prior case review compliance. Any experience as a mentor, floor walker or Lead EMD or holding a current MPDS EMD-Q certification would be desirable.
Main duties of the job
Reporting to the EMD Quality and Professional Development Lead the Emergency Dispatch Quality Specialist's role is to complete case reviews of Emergency and Urgent telephone calls taken and/or made by EMDs within the EOCs.
In conjunction with EMD Team Leaders and EMD Quality and Professional Development Leads, the Emergency Dispatch Quality Specialist is responsible for supporting all EMDs, including trainee EMDs.
The Emergency Medical Dispatch Quality Specialists will have responsibility for identifying individual EMD training and development needs through individual and Trust performance monitoring, and will assist the EMD Quality and Professional Development Leads to identify wider themes and trends.
The Emergency Medical Dispatch Quality Specialist is responsible for providing strength-based feedback, both written and verbal, to individual EMDs based on their case reviews.
The Emergency Medical Dispatch Quality Specialist has responsibility for ensuring accurate documentation of case review outcomes and to complete administration in line with policy, maintaining department files and databases.
The Emergency Dispatch Quality Specialist will assist the EMD Quality and Professional Development Leads by providing training and support aimed at developing and improving the quality of EMD practice.
About us
Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England of 10,000 square miles and responding to an average of 2,650 incidents every day.
We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.
At the heart of our beautiful and diverse region we employ over 6000 people and are supported by over 575 volunteers.
If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you.
In return we will equip you with the skills, resources and development you need to thrive in your role.
You will have opportunities to progress to roles at a higher pay grade and enjoy continuous professional development.
Benefits
- Competitive NHS salary
- A standard working week of 37.5 hours
- Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
- Pay enhancements for out of hours, shift and overtime working
- Generous Pension Scheme
- Career and salary progression
- Car leasing scheme
- Free parking across Trust sites
- Cycle-to-work and other salary sacrifice schemes
- Staff networks
- Access to a wide range of discounts from various organisations across the UK
Date posted
02 August 2024
Pay scheme
Agenda for change
Band
Band 4
Salary
£25,147 to £27,596 a year PA
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
202-6523045
Job locations
Exeter EOC & Bristol EOC
South Western Ambulance Service, Abbey Court, Eagle Way
Exeter
EX2 7HY
Employer details
Employer name
South Western Ambulance Service NHS Foundation Trust
Address
Exeter EOC & Bristol EOC
South Western Ambulance Service, Abbey Court, Eagle Way
Exeter
EX2 7HY
Employer's website
https://www.swast.nhs.uk (Opens in a new tab)
For questions about the job, contact:
Supporting documents
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