ROC Supervisor - Exeter
South Western Ambulance Service NHS Foundation Trust
This job is now closed
Job summary
The Resourcing Operations Centre (ROC) Supervisor will report directly to the ROC Manager and will provide supernumerary, supervisory and line management support to the ROC Department, acting as first point of escalation and contact for ROC staff. They will be responsible for working with the ROC Manager, Deputy Head of Operational Scheduling and Head of Operational Scheduling to deliver National, Corporate and local Key Performance Indicators (KPIs) and objectives.
TheROC Supervisor is responsible for delivering resourcing services in line with the areas of ROC responsibility, facilitating the operational needs of the service and considering the requirements of Trust employees while strictly adhering to Trust Policy, SOP and relevant legislation through providing effective and efficient management of ROC staff and resources.
Main duties of the job
The ROC Supervisor will hold line management responsibility for the ROC Schedulers and ROC Lead Schedulers; providing probation meetings, 1:1s, career conversations, grievance management, sickness absence management and welfare, personal development reviews and individual training plans as well as delivering inductions and training. They will assist the ROC Manager and Deputy Head of Operational Scheduling in recruitment andselection and in workload allocation.
The post holder will work without direct supervision and will use initiative and discretion to ensure collaborative team working. They will be responsible for producing and implementing departmental strategy and plans to ensure the delivery of individual and departmental work load objectives and KPIs. They will plan and continuously monitor work schedules of ROC Schedulers and ROC Lead Schedulers ensuring all deadlines and KPIs are met. They will actively supervise achievement of KPIs andprovide guidance and support to the team as needed, appropriately managing or escalating any issues with workload or time management.
The post holder will demonstrate the ability to maintain excellent working relationships; they will communicate effectively and appropriately at all levels of the organisation. They will be required to demonstrate the ability to understand and explain a broad range of complex data, scheduling processes and Trust Policy clearly, and in different ways in order to achieve understanding.
About us
Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day.
We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.
The role is based in Exeter, one of the most vibrant, attractive and historically interesting cities in England, with excellent transport links and a great mix of independent shops, cafes and bars.
If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you.
In return we will equip you with the skills and resources you need to thrive in your role.
You will have opportunities to progress to roles across the Trust and enjoy continuous professional development.
Benefits
- Competitive NHS salary
- A standard working week of 37.5 hours
- Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
- Pay enhancements for out of hours, shift and overtime working
- Generous Pension Scheme
- Career and salary progression
- Car leasing scheme
- Free parking across Trust sites
- Staff networks
- Wide range of discounts from various organisations across the UK
Date posted
17 July 2024
Pay scheme
Agenda for change
Band
Band 5
Salary
£28,407 to £34,581 a year Per annum
Contract
Fixed term
Duration
9 months
Working pattern
Full-time
Reference number
202-6479287
Job locations
Trust Headquarters, South Western Ambulance Service
Unit 3, Abbey Court, Eagle Way, Sowton Industrial Estate
Exeter
EX2 7HY
Employer details
Employer name
South Western Ambulance Service NHS Foundation Trust
Address
Trust Headquarters, South Western Ambulance Service
Unit 3, Abbey Court, Eagle Way, Sowton Industrial Estate
Exeter
EX2 7HY
Employer's website
https://www.swast.nhs.uk (Opens in a new tab)
For questions about the job, contact:
Supporting documents
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