Desktop Support Engineer - INTERNAL ONLY
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Job summary
Be responsible to the IT Service Desk Manager, for the efficient and effective support of Information Technology and Computerised systems and services throughout the Trust, to support first class patient care.
As part of the Desktop team you will be supplying 2nd line Desktop support to our users. You will be an escalation point for 1st Line Service Desk as well as being involved with engineers at 3rd line and projects. You will be responsible for the effective support for IT Systems within the Trust to support first class patient care.
Main duties of the job
Provide excellent customer care when dealing with users via telephone, email, video conferencing, instant messaging and in person.
Provide 2nd line Desktop support services to all Trust users.
Provide cover for 1st line Service Desk.
Provide on-site support for desktop requests, incidents and changes and their supporting infrastructure in use throughout the Trust and ensure updates are provided to users and recorded in the Trusts Service Desk tool.
Contribute to the preparation of monthly performance reports.
Assist in the installation, commission and maintenance ofcomputerised hardware, software systems and networks.
Ensure the timely dispatch of repaired/replacement equipment to Ambulance Stations and remote Trust locations.
Carry out basic repair, cleaning and maintenance of Trust hardware, including Laptops, PC's, Wallboards, Printers, Scanners and workstation peripherals.
Maintain IT records, filing systems and ensure the Service Desk Management Tool is filled out with detail
Prepare and produce general and technical correspondence, returns, reports and specifications.
Carry out routine maintenance tasks.
Ensure that all documentation and procedures necessary for the effective running of the Trust's computer and IT systems are updated and maintained.
Provide support and guidance to users to ensure they get best use of standard applications such as Microsoft Office and Microsoft Teams.
Take a lead in supporting and mentoring new team members.
About us
Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day.
We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.
The role is based in Exeter, one of the most vibrant, attractive and historically interesting cities in England, with excellent transport links and a great mix of independent shops, cafes and bars.
If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you.
In return we will equip you with the skills and resources you need to thrive in your role.
You will have opportunities to progress to roles across the Trust and enjoy continuous professional development.
Benefits
- Competitive NHS salary
- A standard working week of 37.5 hours
- Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
- Pay enhancements for out of hours, shift and overtime working
- Generous Pension Scheme
- Career and salary progression
- Car leasing scheme
- Free parking across Trust sites
- Staff networks
- Wide range of discounts from various organisations across the UK
Details
Date posted
22 May 2024
Pay scheme
Agenda for change
Band
Band 4
Salary
£25,147 to £27,596 a year / per annum
Contract
Secondment
Working pattern
Full-time
Reference number
202-6306812
Job locations
Trust Headquarters
Abbey Court, Eagle Way, Sowton Industrial Estate
Exeter
EX2 7HY
Employer details
Employer name
South Western Ambulance Service NHS Foundation Trust
Address
Trust Headquarters
Abbey Court, Eagle Way, Sowton Industrial Estate
Exeter
EX2 7HY
Employer's website
https://www.swast.nhs.uk (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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