Job summary
Do you want to play an essential part in ensuring that emergency 999 calls are passed swiftly and effectively to paramedics?
This exciting position is for those people who have a thirst for service management whilst keen on having a real impact on how the UK manages its emergency communications services. No two days are the same for this role; it demands interaction with UK ambulance Trusts and suppliers in progressing two key programmes; the upgrade to the communications systems in ambulance control rooms and the end user equipment in the ambulance and used by the emergency crews.
Interviews are scheduled from 20 - 22 May 2024 at the ARP Bristol office.
Main duties of the job
We have an opportunity for a Regional Service Manager to join our National Team. The successful candidate will work within the service team as initially the primary interface between Ambulance Trusts and the rest of the ARP Team, and potentially between the suppliers and the ARP team.
Experience of service level management is essential, as is a thorough understanding of ITIL.
The post is home based, with the expectation for national travel to support the needs of the service. With offices in Yorkshire and Bristol, there are also plenty of opportunities to interact with the 80+ employees who work for the Ambulance Radio Programme.
The ARP team covers the whole of Great Britain, so the post requires regular travel and overnight stays.
The successful candidate will also be expected to take part in a 24x7 on-call rota for major incidents, escalations and overseeing critical changes. Experience in these areas would be of advantage.
About us
The Ambulance Radio Programme (ARP) is an enduring organisation directly appointed by the Department of Health and Social Care (DHSC) to provide and upgrade emergency communications for UK ambulance services.
ARP have a large team of over eighty staff consisting of commercial, finance, project, implementation, technical, user assurance and service colleagues. They are based all over the country to support the successful delivery and maintenance of a £460m programme of work. The aim of ARP is to implement new technology that provides innovation and enhances patient care with the latest equipment. ARPs solutions also play a longer-term role in preparing the ambulance service for the adoption of the Home Office's Emergency Services Network (ESN).
ARP is currently in the process of introducing an array of new technology-based services to Ambulance Trusts and Air Ambulance charities. The Services include the introduction of new technology to the national Ambulance fleet (approx. 6500 vehicles) and upgrading and developing new, data-rich communications products (apps and hardware) for use by over 15,000 frontline paramedic and Control Room staff. Overall, ARP is responsible for providing an end-to-end service covering installation, maintenance and replacement, which plays a key role in enabling effective response to critical life-threatening incidents.
Job description
Job responsibilities
For further information about this role please see attached the job description and person specification attached.
This role requires Security Clearance and you will need to have been a UK resident for at least 5 years. For more information on the Government requirements, please visit the Gov website.
Job description
Job responsibilities
For further information about this role please see attached the job description and person specification attached.
This role requires Security Clearance and you will need to have been a UK resident for at least 5 years. For more information on the Government requirements, please visit the Gov website.
Person Specification
Education and Qualifications
Essential
- Educated to degree level or equivalent in relevant subject or equivalent experience
- Foundation Certificate in Service Management e.g. ITIL
Desirable
- Formal qualifications in Service Management Specialities, i.e. incident, problem, change, BCDR, major incident, etc
Previous Experience
Essential
- Proven experience of working as a manager for at least one discipline such as Implementation Management, Business Continuity, Problem, Incident/Major Incident , Service Level or Change Management
- Experience of Supplier Management in an IT environment.
- Experience of working at Senior Level within the NHS, preferably in an ambulance service or other emergency service environment.
- Management Experience of producing assessments for senior management
Desirable
- Significant experience of working within a large scale service management structure
Person Specification
Education and Qualifications
Essential
- Educated to degree level or equivalent in relevant subject or equivalent experience
- Foundation Certificate in Service Management e.g. ITIL
Desirable
- Formal qualifications in Service Management Specialities, i.e. incident, problem, change, BCDR, major incident, etc
Previous Experience
Essential
- Proven experience of working as a manager for at least one discipline such as Implementation Management, Business Continuity, Problem, Incident/Major Incident , Service Level or Change Management
- Experience of Supplier Management in an IT environment.
- Experience of working at Senior Level within the NHS, preferably in an ambulance service or other emergency service environment.
- Management Experience of producing assessments for senior management
Desirable
- Significant experience of working within a large scale service management structure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
South Western Ambulance Service NHS Foundation Trust
Address
Home Working with National Travel
Home Working with National Travel
S71 3PQ
Employer's website
https://www.swast.nhs.uk (Opens in a new tab)
