Service Delivery Officer (INTERNAL ONLY)
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Job summary
The Service Delivery Officer plays a key role in the delivery of performance and has oversite of the functions within the Operations Delivery Centre. The Service Delivery Officer will have oversight of key Trust performance and delivery metrics, reporting to the Trust Incident Manager.
The Service Delivery Officer will oversee and manage the workloads of the Patient Flow Coordinators, Community Response Coordinators, and Operations Support Advisors. They will need to demonstrate excellent leadership to these key roles and support individuals as required.
The Service Delivery Officer will work closely with the Trust Incident Manager and will take an active command role when necessary.
Key Relationships
- Trust Incident Managers
- Patient Flow Coordinators
- Operations Support Coordinators
- Community Response Coordinators
- Trust Duty Commanders
- EOC Dispatch Team Leaders
- Hospital Ambulance Liaison Offices
- Clinical Team Leaders.
- EOC Duty Officers
- EOC Senior Leadership Team
Main duties of the job
The Service Delivery Officer will be responsible for the day-to-day management and supervisory support of the Patient Flow Coordinators and Operations Support Advisors and Community Response They will work alongside the Trust Incident Manager and oversee the day to day running of the Delivery Cell.
The Service Delivery Officer will be expected to make prompt contact with external stakeholders to identify the reasons for any barriers to service delivery, and facilitate any additional support required
The Service Delivery Officer will be in regular contact with Trust Commanders and Hospital Ambulance Liaison Officers (HALOs) to ensure shared situational awareness of hospital delays. They will collate this information and develop operational plans and ensure that they are visible to the Trust Incident Manager, Emergency Operations Centre (EOC) Duty Officers and relevant Trust Commanders and provide full briefings on key issues requiring Tactical oversight.
The Service Delivery Officer will have a detailed focus on resource availability and seek to maximise the allocation of resources to uphold the principle that no patient should wait unnecessary for an ambulance and will provide challenge when appropriate to do so.
The Service Delivery Officer will be representing the Trust, it's policy and direction to a wide-ranging external audience and must always present and act in accordance with Trust values.
About us
Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day.
We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.
The role is based in Exeter, one of the most vibrant, attractive and historically interesting cities in England, with excellent transport links and a great mix of independent shops, cafes and bars.
If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you.
In return we will equip you with the skills and resources you need to thrive in your role.
You will have opportunities to progress to roles across the Trust and enjoy continuous professional development.
Benefits
- Competitive NHS salary
- A standard working week of 37.5 hours
- Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
- Pay enhancements for out of hours, shift and overtime working
- Generous Pension Scheme
- Career and salary progression
- Car leasing scheme
- Free parking across Trust sites
- Staff networks
- Wide range of discounts from various organisations across the UK
Details
Date posted
15 February 2024
Pay scheme
Agenda for change
Band
Band 6
Salary
£35,392 to £42,618 a year per annum
Contract
Secondment
Working pattern
Full-time
Reference number
202-6057901
Job locations
Emergency Operations Centre - Exeter
Abbey Court, Eagle Way, Sowton Industrial Estate
Exeter
EX2 7HY
Employer details
Employer name
South Western Ambulance Service NHS Foundation Trust
Address
Emergency Operations Centre - Exeter
Abbey Court, Eagle Way, Sowton Industrial Estate
Exeter
EX2 7HY
Employer's website
https://www.swast.nhs.uk (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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