IT Business Analyst

Job summary

The IT Business Analyst will have overall responsibility for the delivery of a variety of analytical work packages in support of the delivery of the Trust's IT Service Management portfolio. They will be responsible for gathering, interpreting, analysing, developing and delivering specific projects and documentation in support of critical 999 IT services.

This is a specialist role which requires experience and knowledge of the principles of ITIL best practice, specifically in the areas of Business Relationship Management, Document Management, Financial Management, Knowledge Management, Supplier Management and Contract Management.

Main duties of the job

• Foster strong relationships with internal and external stakeholders, aligning on service outcomes and requirements. Contribute to shaping Trust IT strategy and manage the analysis, development and maintenance of the IT Service Catalogue.
• Define, monitor and review the IT Service Management budget in collaboration with Trust Finance and Procurement teams. Oversee IT finances, including budgeting, cost identification and savings. Develop and track IT Service financial KPIs, offer analysis and advice for informed decision-making to the IT senior management team.
• Extensive experience of creating, verifying and maintaining policy and process documentation for IT services. Gather, analyse, store and share IT service knowledge to enhance delivery efficiency.
• Analyse and support IT supplier and contract strategy, creating tools for standardised supplier evaluations, including scorecards. Enhance supplier management through contract evaluations and actively participating in service reviews for accountability. Develop and maintain a Supplier and Contract Management Information System (SCMIS).
• Be responsible for identifying service improvements in these areas, working with the CSIP process to bring improvements into service within these areas of responsibility.
• Define performance measures, analyse current data, present process and performance information, make costed recommendations for improvements and work with stakeholders to implement and assess effectiveness.

About us

Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day.

We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.

The role is based in Exeter, one of the most vibrant, attractive and historically interesting cities in England, with excellent transport links and a great mix of independent shops, cafes and bars.

If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you.

In return we will equip you with the skills and resources you need to thrive in your role.

You will have opportunities to progress to roles across the Trust and enjoy continuous professional development.

Benefits

• Competitive NHS salary
• A standard working week of 37.5 hours
• Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
• Pay enhancements for out of hours, shift and overtime working
• Generous Pension Scheme
• Career and salary progression
• Car leasing scheme
• Free parking across Trust sites
• Staff networks
• Wide range of discounts from various organisations across the UK

Employer details

Employer name

South Western Ambulance Service NHS Foundation Trust

Address

Trust Headquarters

Unit 4 Abbey Court, Eagle Way, Sowton Industrial Estate

Exeter

EX2 7HY

Employer's website

https://www.swast.nhs.uk (Opens in a new tab)

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Employer details

Employer name

South Western Ambulance Service NHS Foundation Trust

Address

Trust Headquarters

Unit 4 Abbey Court, Eagle Way, Sowton Industrial Estate

Exeter

EX2 7HY

Employer's website

https://www.swast.nhs.uk (Opens in a new tab)

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