Patient Flow Coordinator

Job summary

The Patient Flow Coordinator is a key role within the structure of the Operations Delivery Centre and as such experience within an emergency service is essential particularly a control room environment.

Through speaking with our crews and using data from the Hospital Handover Dashboard and other external metrics you will be responsible for assisting the flow of operational resources to the most suitable Acute Hospital and will manage handover data quality.

Through consistent interpretation of the Resource Availability Dashboard and liaison with operational resources you will identify and seek to overcome barriers to patient care to maximise availability and uphold the principle that no patient should wait unnecessary for an ambulance.

The Patient Flow Coordinator will report to the Service Delivery Officer and develop key relationships with the Trusts Hospital Ambulance Liaison Officers (HALOs), Operations Support Advisers, Community Response Coordinators and wider EOC colleagues.

You will be routinely interacting with our ambulance crews on the radio and telephone and inputting data into the CAD program, this will aid the wider EOC to maximise the dispatch of available resources facilitating the delivery of good patient care.

You will be assisting our ambulance crews when they need a period of unavailability and will be responsible for applying the appropriate unavailability code as per the agreed process.

1 x Full time post available.

Main duties of the job

Management of Resource Availability

Data collection regardingHospital Performance

Data collection regarding barriers to timely care

Providing data regarding Intelligent Conveyance

Requesting and receiving data in a timelymanor on a wide range of subjects from a wide range of recipients. Initial interpretation of receive data and escalation of concerns.

Use if the radio system, use of the telephone, use of computer software bespoke to the Emergency Operations Centre and Microsoft 365 products.

About us

At South Western Ambulance Service NHS Foundation Trust (SWASFT) we have a culture where everyone is valued for being themselves. Our aim is to work together to promote the most inclusive environment possible, which attracts people from the widest range of backgrounds and experiences to enrich the work that we do together, for the benefit of all of our employees, our patients and the communities we serve. We offer flexible working opportunities, inclusive policies and a range of feedback mechanisms to support individuals and to enable a positive, welcoming environment where our people and their careers can thrive in.

We employ over 5,000 employees mainly clinical, operational and emergency response staff as well as supporting roles. We also employ Doctors and volunteers which include community first responders and fire co-responders.

We take all the steps needed to provide the most compassionate patient care possible whilst also providing an enjoyable and safe place to work. We actively promote a positive set of behaviours as being key to our performance both individually and collectively. Our recruitment, selection and screening processes are designed to uphold these standards and we invite all our candidates to actively share with us through these processes how they will bring these behaviours to life.

Employer details

Employer name

South Western Ambulance Service NHS Foundation Trust

Address

Emergency Operations Centre - Exeter

Eagle Way

Exeter

EX2 7HY

Employer's website

https://www.swast.nhs.uk (Opens in a new tab)

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Employer details

Employer name

South Western Ambulance Service NHS Foundation Trust

Address

Emergency Operations Centre - Exeter

Eagle Way

Exeter

EX2 7HY

Employer's website

https://www.swast.nhs.uk (Opens in a new tab)

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