Operations Support Desk Adviser
South Western Ambulance Service NHS Foundation Trust
This job is now closed
Based within the Operations Deliver Centre, the Operations Support Advisers are a team who are responsible for providing first line support on all matters associated with Trust wide Logistics including vehicle breakdowns, clinical technology issues and estate faults.
The Operations Support Advisers are responsible for ensuring all incidents are recorded accurately and escalated to the most appropriate service provider for resolution.
The Operations Support Advisers reports directly to the Trust Incident Manager and are responsible for providing regular operational updates on vehicle, equipment and crew downtime.
The role is 24/7 365 days a year and we work shifts to achieve this.
Main duties of the job
- Providing excellent customer service when dealing with users via telephone, email and in person. Responding to all queries received, using developed knowledge to signpost users to other Trust departments when the fault is not Logistics related
- Receiving fault reports for medical devices, Radio communications equipment and Mobile Data systems. Using own knowledge to provide suggested fault resolutions and allocating service requests to the corresponding team within the Logistics Department or external supplier if further remedial work is required.
At South Western Ambulance Service NHS Foundation Trust (SWASFT) we have a culture where everyone is valued for being themselves. Our aim is to work together to promote the most inclusive environment possible, which attracts people from the widest range of backgrounds and experiences to enrich the work that we do together, for the benefit of all of our employees, our patients and the communities we serve. We offer flexible working opportunities, inclusive policies and a range of feedback mechanisms to support individuals and to enable a positive, welcoming environment where our people and their careers can thrive in.We employ over 5,000 employees mainly clinical, operational and emergency response staff as well as supporting roles. We also employ Doctors and volunteers which include community first responders and fire co-responders.We take all the steps needed to provide the most compassionate patient care possible whilst also providing an enjoyable and safe place to work. We actively promote a positive set of behaviours as being key to our performance both individually and collectively. Our recruitment, selection and screening processes are designed to uphold these standards and we invite all our candidates to actively share with us through these processes how they will bring these behaviours to life.
This role will involve communicating with our ambulance colleagues via radio and telephone and leasing with external contractors to overcome logistical barriers to service delivery.
For further information about this role please see attached the job description and person specification.
Education and qualifications
Previous experience (Paid/ Unpaid relevant to job)
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).