Operations Support Desk Adviser

Job summary

Based within the Operations Deliver Centre, the Operations Support Advisers are a team who are responsible for providing first line support on all matters associated with Trust wide Logistics including vehicle breakdowns, clinical technology issues and estate faults.

The Operations Support Advisers are responsible for ensuring all incidents are recorded accurately and escalated to the most appropriate service provider for resolution.

The Operations Support Advisers reports directly to the Trust Incident Manager and are responsible for providing regular operational updates on vehicle, equipment and crew downtime.

The role is 24/7 365 days a year and we work shifts to achieve this.

Main duties of the job

• Providing excellent customer service when dealing with users via telephone, email and in person. Responding to all queries received, using developed knowledge to signpost users to other Trust departments when the fault is not Logistics related
• Receiving fault reports for medical devices, Radio communications equipment and Mobile Data systems. Using own knowledge to provide suggested fault resolutions and allocating service requests to the corresponding team within the Logistics Department or external supplier if further remedial work is required.

About us

At South Western Ambulance Service NHS Foundation Trust (SWASFT) we have a culture where everyone is valued for being themselves. Our aim is to work together to promote the most inclusive environment possible, which attracts people from the widest range of backgrounds and experiences to enrich the work that we do together, for the benefit of all of our employees, our patients and the communities we serve. We offer flexible working opportunities, inclusive policies and a range of feedback mechanisms to support individuals and to enable a positive, welcoming environment where our people and their careers can thrive in.We employ over 5,000 employees mainly clinical, operational and emergency response staff as well as supporting roles. We also employ Doctors and volunteers which include community first responders and fire co-responders.We take all the steps needed to provide the most compassionate patient care possible whilst also providing an enjoyable and safe place to work. We actively promote a positive set of behaviours as being key to our performance both individually and collectively. Our recruitment, selection and screening processes are designed to uphold these standards and we invite all our candidates to actively share with us through these processes how they will bring these behaviours to life.

Employer details

Employer name

South Western Ambulance Service NHS Foundation Trust

Address

Exeter EOC

Exeter

EX2 7HY

Employer's website

https://www.swast.nhs.uk (Opens in a new tab)

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Employer details

Employer name

South Western Ambulance Service NHS Foundation Trust

Address

Exeter EOC

Exeter

EX2 7HY

Employer's website

https://www.swast.nhs.uk (Opens in a new tab)

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