Lead EMD (Holding Pool) - Exeter
South Western Ambulance Service NHS Foundation Trust
This job is now closed
This vacancy will be for the holding pool and successful candidates will be placed into temporary secondments to cover shortfalls.
Based within the Emergency Operations Centre (EOC), the Lead EMD will be responsible for providing support to all EMDs within the EOC.
The Lead EMD will provide daily support & supervision of EMD's when on duty to ensure the delivery of high quality care to all patients. This will include welfare support, providing expert advice around MPDS/ coding queries, SOP application/ queries, management of breaks, AUX code usage and call reviews. The Lead EMD will escalate issues that require more comprehensive line management overview and support to the EMD Team Leader when needed.
Please note, this vacancy is open to all EMD's who have suitable experience.
Main duties of the job
The Lead EMD will be expected to have excellent knowledge of The Trust's 999 triage system (MPDS), Trust SOPs and policies. They will be competent and confident to train out new instructions to staff and support with any identified learning needs. Working in conjunction with EMD Team Leaders, L&D and the Emergency Dispatch Quality Team, the Lead EMD will support in the mentoring of new and existing EMDs. This will include the delivery of Emergency Dispatch Quality Review feedback and the post holder will be required to maintain competence as an Emergency Dispatch Quality Specialist.
Calls will be triaged using the trusts approved triage and communication system 'Advanced Medical Priority Dispatch system' (AMPDS). The post holder will ensure continuous compliance in AMPDS and stay up to date with trust Policy and Procedure.
At South Western Ambulance Service NHS Foundation Trust (SWASFT) we have a culture where everyone is valued for being themselves. Our aim is to work together to promote the most inclusive environment possible, which attracts people from the widest range of backgrounds and experiences to enrich the work that we do together, for the benefit of all of our employees, our patients and the communities we serve. We offer flexible working opportunities, inclusive policies and a range of feedback mechanisms to support individuals and to enable a positive, welcoming environment where our people and their careers can thrive in.
We employ over 5,000 employees mainly clinical, operational and emergency response staff as well as supporting roles. We also employ Doctors and volunteers which include community first responders and fire co-responders.
We take all the steps needed to provide the most compassionate patient care possible whilst also providing an enjoyable and safe place to work. We actively promote a positive set of behaviours as being key to our performance both individually and collectively. Our recruitment, selection and screening processes are designed to uphold these standards and we invite all our candidates to actively share with us through these processes how they will bring these behaviours to life.
To view the Trust's Mission, Vision, Values and Goals clickhere
For further information about this role please see attached the job description and person specification for further information on the role.
Education and qualifications
Previous experience (Paid/ Unpaid relevant to job)
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).