Job summary
The Server Manager will lead a multi-disciplined, geographically dispersed team to ensure a seamless and consistent delivery of Server Services internally to the Trust to agreed Service Level Agreements (SLA's) and technical standards. As well as being an experienced line manager the Server Manager role is a technical role which requires an extensive experience of: Server Compute and Storage technologies, Windows Server Operating Systems On Premise and/or Infrastructure as a Service (IaaS), Microsoft Hyper-V and Office 365.
Main duties of the job
- Manage a large, complex team of technical specialist working across multiple geographical locations. Manage through effective leadership, line management, oversight and provision of a highly efficient and effective team.
- Manage the delivery of Core and Project activities, ensuring a fair allocation of complex and/or priority tasks across the wider Server team, so that tasks and/or activity is completed to agreed Service Level Agreements (SLA's) and technical standards.
- Support the Technology Manager throughout the budget setting process.
- The Server Manager's team will be responsible for controlling costs for On Premise and Infrastructure as a Service (IaaS) environments. Identifying areas for efficiency and cost saving through commissioning and decommissioning of systems and/or Services.
- Ensure the delivery of core services and projects which have a server component are delivered within agreed quality standards for Confidentiality, Integrity and Availability (CIA) and are delivered to agreed time lines.
- Have highly developed and demonstrable "Hands on" specialist knowledge across a broad spectrum of server infrastructure such as: On Premise, Cloud Services and Infrastructure as a Service (IaaS) environments.
- Be responsible for ensuring all Server risks are identified, managed, recorded and tracked according to the Trust's Risk Management policies and procedures
About us
At South Western Ambulance Service NHS Foundation Trust (SWASFT) we have a culture where everyone is valued for being themselves. Our aim is to work together to promote the most inclusive environment possible, which attracts people from the widest range of backgrounds and experiences to enrich the work that we do together, for the benefit of all of our employees, our patients and the communities we serve. We offer flexible working opportunities, inclusive policies and a range of feedback mechanisms to support individuals and to enable a positive, welcoming environment where our people and their careers can thrive in.
We employ over 5,000 employees mainly clinical, operational and emergency response staff as well as supporting roles. We also employ Doctors and volunteers which include community first responders and fire co-responders.
We take all the steps needed to provide the most compassionate patient care possible whilst also providing an enjoyable and safe place to work. We actively promote a positive set of behaviours as being key to our performance both individually and collectively. Our recruitment, selection and screening processes are designed to uphold these standards and we invite all our candidates to actively share with us through these processes how they will bring these behaviours to life.
To view the Trust's Mission, Vision, Values and Goals clickhere
Job description
Job responsibilities
For further information about this role please see attached the job description and person specification attached.
Job description
Job responsibilities
For further information about this role please see attached the job description and person specification attached.
Person Specification
Education and qualifications
Essential
- Degree, HNC, HND with a Distinction or equivalent qualification in a relevant IT/ technical discipline.
- Holds a current ITIL v4 Foundation/Practitioner certificate or a lapsed ITIL v3 Foundation/Practitioner certificate.
- Knowledge of specialist areas, acquired through graduate diploma or equivalent experience or training plus further specialist knowledge or experience to graduate level equivalent.
- Evidence of continuing professional development
Desirable
- A Prince II Practitioner with or without a lapsed accreditation
- ITIL (or similar) Service Support qualification
- Vendor specific qualifications from Microsoft, Dell, etc
Previous experience (Paid/ Unpaid relevant to job
Essential
- Experience in ICT Service Management responsible for full life cycle management of ICT services
- Experience of Development and Implementation of ICT Service Management frameworks.
Desirable
- At least five years management experience in the NHS as well as experience either in the Public and/or Private sector
- At least five years Business Continuity experience supporting large, complex ICT installations
At least five years Business Continuity experience supporting large, complex ICT installations
Essential
- Is a tactical thinker with an eye for the detail, to ensure all aspects of any project/core deliverables are completed: on time, to budget and/or revised budget and the appropriate quality outcomes/measures are achieved
- Is a technology champion, who readily embraces strategic change.
- Is personally and professional accountability for the Server team.
Desirable
- An "authentic" leader who knows their own personality and adapts to situations accordingly
- Although views being offered by others may be seen as wrong or ill informed, remaining calm and continues to work collaboratively
- Although views being offered by others may be seen as wrong or ill informed, remaining calm and continues to work collaboratively
Person Specification
Education and qualifications
Essential
- Degree, HNC, HND with a Distinction or equivalent qualification in a relevant IT/ technical discipline.
- Holds a current ITIL v4 Foundation/Practitioner certificate or a lapsed ITIL v3 Foundation/Practitioner certificate.
- Knowledge of specialist areas, acquired through graduate diploma or equivalent experience or training plus further specialist knowledge or experience to graduate level equivalent.
- Evidence of continuing professional development
Desirable
- A Prince II Practitioner with or without a lapsed accreditation
- ITIL (or similar) Service Support qualification
- Vendor specific qualifications from Microsoft, Dell, etc
Previous experience (Paid/ Unpaid relevant to job
Essential
- Experience in ICT Service Management responsible for full life cycle management of ICT services
- Experience of Development and Implementation of ICT Service Management frameworks.
Desirable
- At least five years management experience in the NHS as well as experience either in the Public and/or Private sector
- At least five years Business Continuity experience supporting large, complex ICT installations
At least five years Business Continuity experience supporting large, complex ICT installations
Essential
- Is a tactical thinker with an eye for the detail, to ensure all aspects of any project/core deliverables are completed: on time, to budget and/or revised budget and the appropriate quality outcomes/measures are achieved
- Is a technology champion, who readily embraces strategic change.
- Is personally and professional accountability for the Server team.
Desirable
- An "authentic" leader who knows their own personality and adapts to situations accordingly
- Although views being offered by others may be seen as wrong or ill informed, remaining calm and continues to work collaboratively
- Although views being offered by others may be seen as wrong or ill informed, remaining calm and continues to work collaboratively
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
