Job summary
An exciting opportunity has arisen for an Incidents Administrator based at Trust HQ, Exeter.
The successful applicant will be a self-motivated and enthusiastic individual with excellent written, computer, interpersonal and prioritisation skills.
The Incidents Administrator will promote a culture of continuous quality improvement within all facets of the Trust to ensure best practice in the delivery of patient care.
Main duties of the job
They will contribute to the efficient running of the adverse incident reporting system ensuring adverse incidents and Healthcare Professional Feedbacks (HCPs) are managed appropriately and well.
They will also provide general administrative support to the Senior Incidents Officer and Patient Experience Manager.
Opening and coding adverse incidents daily on the Trust's Datix system to ensure themes and trends are identified
Highlight serious incidents which require implementation of the Duty of candour process to the Incidents officer.
About us
At South Western Ambulance Service NHS Foundation Trust (SWASFT) we have a culture where everyone is valued for being themselves. Our aim is to work together to promote the most inclusive environment possible, which attracts people from the widest range of backgrounds and experiences to enrich the work that we do together, for the benefit of all of our employees, our patients and the communities we serve. We offer flexible working opportunities, inclusive policies and a range of feedback mechanisms to support individuals and to enable a positive, welcoming environment where our people and their careers can thrive in.
We employ over 5,000 employees mainly clinical, operational and emergency response staff as well as supporting roles. We also employ Doctors and volunteers which include community first responders and fire co-responders.
We take all the steps needed to provide the most compassionate patient care possible whilst also providing an enjoyable and safe place to work. We actively promote a positive set of behaviours as being key to our performance both individually and collectively. Our recruitment, selection and screening processes are designed to uphold these standards and we invite all our candidates to actively share with us through these processes how they will bring these behaviours to life.
To view the Trust's Mission, Vision, Values and Goals clickhere
Job description
Job responsibilities
For further information about this role please see attached the job description and person specification attached.
Job description
Job responsibilities
For further information about this role please see attached the job description and person specification attached.
Person Specification
Education & Qualifications
Essential
- Standard level qualification in Maths and English (GCSE Grade C or above) or equivalent
- Working towards or willingness to undertake patient safety education
- Demonstrates continuous professional development
Desirable
Previous experience (Paid/ Unpaid relevant to job)
Essential
- Significant administrative experience to include working with databases
- Significant experience of Experience of analysing, interpreting and acting on complex data to support the quality agenda.
Desirable
- Significant experience of Experience of analysing, interpreting and acting on complex data to support the quality agenda.
- Experience of working with Datix Risk Management System or any other Risk Management System
- Experience of identifying and sharing learning from events.
Person Specification
Education & Qualifications
Essential
- Standard level qualification in Maths and English (GCSE Grade C or above) or equivalent
- Working towards or willingness to undertake patient safety education
- Demonstrates continuous professional development
Desirable
Previous experience (Paid/ Unpaid relevant to job)
Essential
- Significant administrative experience to include working with databases
- Significant experience of Experience of analysing, interpreting and acting on complex data to support the quality agenda.
Desirable
- Significant experience of Experience of analysing, interpreting and acting on complex data to support the quality agenda.
- Experience of working with Datix Risk Management System or any other Risk Management System
- Experience of identifying and sharing learning from events.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
