South Western Ambulance Service NHS Foundation Trust

Incident Support Desk Dispatcher - Ring-fenced to existing EOC staff

This job is now closed

Job summary

The ISD Dispatcher role will have responsibility to manage and effectively deploy the Trust's specialist resources, namely the Hazardous Area Response Team (HART).

This is a secondment opportunity

Main duties of the job

The ISD Dispatcher will be responsible for all aspects of operational delivery and performance across their dispatch function.

They will work in conjunction with the Dispatch Team Leaders, EOC Duty Officers, Trust Incident Managers and HART personnel to ensure safe, effective and high quality deployment of resources in accordance with agreed Trust processes and policies, ensuring a principle of 'no patient to be kept waiting unnecessarily' and 'respond, review, revise' is consistently adopted.

About us

At South Western Ambulance Service NHS Foundation Trust (SWASFT) we have a culture where everyone is valued for being themselves. Our aim is to work together to promote the most inclusive environment possible, which attracts people from the widest range of backgrounds and experiences to enrich the work that we do together, for the benefit of all of our employees, our patients and the communities we serve. We offer flexible working opportunities, inclusive policies and a range of feedback mechanisms to support individuals and to enable a positive, welcoming environment where our people and their careers can thrive in.

We employ over 5,000 employees mainly clinical, operational and emergency response staff as well as supporting roles. We also employ Doctors and volunteers which include community first responders and fire co-responders.

We take all the steps needed to provide the most compassionate patient care possible whilst also providing an enjoyable and safe place to work. We actively promote a positive set of behaviours as being key to our performance both individually and collectively. Our recruitment, selection and screening processes are designed to uphold these standards and we invite all our candidates to actively share with us through these processes how they will bring these behaviours to life.

To view the Trust's Mission, Vision, Values and Goals click here.

Date posted

26 September 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year per annum

Contract

Secondment

Working pattern

Full-time

Reference number

202-5678787

Job locations

Exeter EOC

Exeter

EX2 7HY

Job description

Job responsibilities

Please see the Job Description and Person Specification attached for further information about the role.

PLEASE NOTE: Internal candidates are asked to seek approval from their current SWASFT line manager prior to applying for this secondment opportunity.

Job description

Job responsibilities

Please see the Job Description and Person Specification attached for further information about the role.

PLEASE NOTE: Internal candidates are asked to seek approval from their current SWASFT line manager prior to applying for this secondment opportunity.

Person Specification

Education and qualifications

Essential

4 GCSEs (or equivalent) at Grade C or above including English.

Desirable

Good understanding of HART and EPRR capabilities

Person Specification

Education and qualifications

Essential

4 GCSEs (or equivalent) at Grade C or above including English.

Desirable

Good understanding of HART and EPRR capabilities

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

South Western Ambulance Service NHS Foundation Trust

Address

Exeter EOC

Exeter

EX2 7HY

Employer's website

https://www.swast.nhs.uk (Opens in a new tab)

Employer details

Employer name

South Western Ambulance Service NHS Foundation Trust

Address

Exeter EOC

Exeter

EX2 7HY

Employer's website

https://www.swast.nhs.uk (Opens in a new tab)