Emergency Dispatch Quality Specialist
This job is now closed
Job summary
An exciting opportunity has arisen within the EMD Quality team for one full time permanent position within the Bristol Emergency Operations Centre (EOC) to work as an Emergency Dispatch Quality Specialist.
The successful candidate will be responsible for carrying out case reviews on emergency and urgent calls taken within the EOCs, using IAED Performance Standards, and in line with SWASFT EMD Quality Assurance and Improvement Policy.
The successful candidate will be expected to provide effective feedback to EMDs on the outcome of case reviews using various platforms, for example, face to face, over Skype or via email and must be able to identify learning opportunities and celebrate areas of best practice.
The successful candidate will also be expected to work closely with EMDs and EMD TLs and provide support and coaching to EMDs as required.
The successful candidate will facilitate mentoring of new EMD staff, and carry out the full role of EMD duties as and when required by the operational demands of the EOC.
Applicants must have a current MPDS Certification and be willing to undertake and be successful in the MPDS EMD-Q training. Applicants should be able to demonstrate good audit compliance, and any experience as a mentor, floor walker or Team Leader or holding a current MPDS EMD-Q certification would be desirable.
Main duties of the job
Reporting to the EMD Quality and Professional Development Lead, the Emergency Dispatch Quality Specialist's role is to complete case reviews of Emergency and Urgent telephone calls taken and/or made by EMDs within the EOCs.
In conjunction with EMD Team Leaders and EMD Quality and Professional Development Leads, the Emergency Dispatch Quality Specialist is responsible for providing group mentorship support to trainee EMDs.
The Emergency Dispatch Quality Specialists will have responsibility for Identifying individual EMD training and development needs through individual and Trust performance monitoring, and will assist the EMD Quality and Professional Development Leads to identify wider themes and trends.
The Emergency Dispatch Quality Specialist is responsible for providing strength-based feedback, both written and verbal, to individual EMDs based on their case reviews.
The Emergency Dispatch Quality Specialist has responsibility for ensuring accurate documentation of case review outcomes and to complete administration in line with policy, maintaining department files and databases.
The Emergency Dispatch Quality Specialist will assist the EMD Quality and Professional Development Leads by providing training and support aimed at developing and improving the quality of EMD practice.
About us
At South Western Ambulance Service NHS Foundation Trust (SWASFT) we have a culture where everyone is valued for being themselves. Our aim is to work together to promote the most inclusive environment possible, which attracts people from the widest range of backgrounds and experiences to enrich the work that we do together, for the benefit of all of our employees, our patients and the communities we serve. We offer flexible working opportunities, inclusive policies and a range of feedback mechanisms to support individuals and to enable a positive, welcoming environment where our people and their careers can thrive in.We employ over 5,000 employees mainly clinical, operational and emergency response staff as well as supporting roles. We also employ Doctors and volunteers which include community first responders and fire co-responders.We take all the steps needed to provide the most compassionate patient care possible whilst also providing an enjoyable and safe place to work. We actively promote a positive set of behaviours as being key to our performance both individually and collectively. Our recruitment, selection and screening processes are designed to uphold these standards and we invite all our candidates to actively share with us through these processes how they will bring these behaviours to life.
Details
Date posted
10 July 2023
Pay scheme
Agenda for change
Band
Band 4
Salary
£25,147 to £27,596 a year per annum/pro rata
Contract
Permanent
Working pattern
Full-time
Reference number
202-5433835
Job locations
South Western Ambulance Service Foundation Trust
St James A, Great Park Road, Bradley Stoke,
Bristol
BS32 4QJ
Employer details
Employer name
South Western Ambulance Service NHS Foundation Trust
Address
South Western Ambulance Service Foundation Trust
St James A, Great Park Road, Bradley Stoke,
Bristol
BS32 4QJ
Employer's website
https://www.swast.nhs.uk (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
Privacy notice
South Western Ambulance Service NHS Foundation Trust's privacy notice (opens in a new tab)